[TelstraClear] YouTube poor performance on TelstraClear

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42 posts

Geek

#301784 24-Feb-2010 13:00

Breaking news on this !!! - Check out this topic !

http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=57768

Unbelievable speed !!!

WellingtonBoy

44 posts

Geek
+1 received by user: 1

#302296 25-Feb-2010 20:15

After months of terrible YouTube performance on TelstraClear, with clips being unwatchable......tonight, it's even worse! If you are thinking of switching to TCL and like YouTube -- don't.

mattbush

784 posts

Ultimate Geek
+1 received by user: 102
Inactive user

#302384 26-Feb-2010 08:38

my response from my complaint...

Thank you for contacting us.

Sorry to hear about the problems you have been experiencing with the performance of Youtube. We are aware of the issue, it is external to the TelstraClear Network, however, our System Designs team are working with other parties to improve the situation.

Apologies for the inconveniences caused during this time.

Kind regards,
Dave Huavi
TelstraClear Customer Help

jamgol

42 posts

Geek

#302478 26-Feb-2010 14:21

Fantastic news, good on ya Steve !

freitasm

BDFL - Memuneh
80662 posts

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Geekzone

Lifetime subscriber

#302479 26-Feb-2010 14:24

Funny. What's the original?

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jamgol

42 posts

Geek

#302482 26-Feb-2010 14:30

Here is the original:
http://now.eloqua.com/es.asp?s=1087&e=1221

Lenovo

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Screeb

698 posts

Ultimate Geek
+1 received by user: 52

#302505 26-Feb-2010 15:45

jamgol: Here is the original:
http://now.eloqua.com/es.asp?s=1087&e=1221

Going off topic a little:

In the coming months we will be launching a whole new range of products and services to the consumer market.

Hmm, now where have I heard that before...

Oh yeah:

In the coming months we will be launching a totally new range of packages and services which will allow us to better meet our customers demands whilst continuing to offer real choice and competition in the market.

From February 2009 - exactly 1 year ago, also in a "TC Update" newsletter. Funny, THAT didn't happen. Hmm, it'll happen this time, right???

yuxek

147 posts

Master Geek
Inactive user

#302506 26-Feb-2010 15:48

so can anyone confirm, is youtube now working perfectly on telstra?

Iceni

109 posts

Master Geek
+1 received by user: 4

#302507 26-Feb-2010 15:52

yuxek: so can anyone confirm, is youtube now working perfectly on telstra?

Unwatchable in Kapiti at 3-30pm to-day

jamgol

42 posts

Geek

#302508 26-Feb-2010 15:54

Sorry yuxek, the image is a joke, it's not real.

However, youtube performance has been a lot better starting yesterday afternoon. 720p will play without buffering, 1080p almost.

Right this very second it's terrible again, 360p won't even play more than a second before re-buffering, so who knows what is going on.

Cheers

Screeb

698 posts

Ultimate Geek
+1 received by user: 52

#302510 26-Feb-2010 16:04

jamgol:
Right this very second it's terrible again, 360p won't even play more than a second before re-buffering

+1. With or without the hosts file modification, it's the same right now.

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sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#302514 26-Feb-2010 16:24

Unwatchable in Christchurch this afternoon.

I don't understand how there isn't more of an outcry about this really, maybe TelstraClear's market share just isn't big enough.

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

Zigg

437 posts

Ultimate Geek
+1 received by user: 307

#302515 26-Feb-2010 16:28

Mine is absolutely horrendous at the moment.

Screeb

698 posts

Ultimate Geek
+1 received by user: 52

#302523 26-Feb-2010 16:51

sleemanj: Unwatchable in Christchurch this afternoon.

I don't understand how there isn't more of an outcry about this really, maybe TelstraClear's market share just isn't big enough.

Where would you see the outcry? Most people don't post on forums, they just call the helpdesk (if they can figure out who their ISP is). Then after waiting an hour on hold, the helpdesk will tell them (or will have told them at some point in the last 5 months - at least now they're admitting it) that it's a problem with their computer or YouTube and the person will give up.

mattbush

784 posts

Ultimate Geek
+1 received by user: 102
Inactive user

#302750 27-Feb-2010 18:59

sleemanj: Unwatchable in Christchurch this afternoon.

I don't understand how there isn't more of an outcry about this really, maybe TelstraClear's market share just isn't big enough.

They dont care..it wont have affected their bottom line yet and thats all TCL care about.

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