Does anyone else find that trying to talk to Vodafone about account issues is like banging your head against a brick wall?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Does anyone else find that trying to talk to Vodafone about account issues is like banging your head against a brick wall?

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freitasm

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#67492 18-Apr-2007 11:10

Well, you can see when an honest mistake happens, and this is ok. But when it seems that some companies have problems when it comes to after sales services on a consistent basis, then it makes you think.

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#67494 18-Apr-2007 11:12

lokinz: It appears you all think that people that work in these big corporations should all be 100% perfect 100% of the time, you show no lenience at all...

I don't think anybody is going that far. We know that nothing is perfect where humans are involved in any way shape or form...

However, a broad picture is emerging of the Telcos who are very frustrating to deal with:

1) Vodafone
2) TelstraClear

This is a great pity because in years gone by, both of these Telcos gave exceptional service that made Telecom look sick in comparison. Now I would have to say that the positions are reversed.

Vodafone and TelstraClear started well but have dropped the ball somewhere along the way. More's the pity

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#67496 18-Apr-2007 11:19

That's interesting, I have been a Vodafone customer for about 7 years now and have never once had an issue with them, I have had no dealing with Telstra and Telecom well, lets just say I loath calling them, always get some fat maori womman who can only read her transcript (just), but I guess I'm just unlucky with the CS reps I get there.

freitasm

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#67499 18-Apr-2007 11:28

lokinz: I have had no dealing with Telstra and Telecom well, lets just say I loath calling them, always get some fat maori womman who can only read her transcript

Not nice comments at all there... Commenting on performance is one thing, but commenting on personal stuff is just wrong. First strike, lokinz.

Also, if you had no dealings with TCL and TNZ, what's the comment about?

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#67506 18-Apr-2007 11:39

I worded that wrong. Is should have read "I have had no dealing with Telstra. Telecom well, lets just say I loath calling them, always get some fat maori womman who can only read her transcript"

Freitasm: I was being descriptive, you have a problem with that now too?

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#67509 18-Apr-2007 11:41

I hardly think I was asking for perfection, only for the person to take a problem solving view and actually work towards finding a solution when it was abundantly clear that I was who I was saying I was.

Just to be clear about the level of proof I gave, I gave them the following information:

Name, DOB, current address and all my addresses for the last 8 years (yes, thats right 8 years), my PIN code for my credit card payments, my vbox account information.

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freitasm

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#67511 18-Apr-2007 11:43

lokinz: I worded that wrong. Is should have read "I have had no dealing with Telstra. Telecom well, lets just say I loath calling them, always get some fat maori womman who can only read her transcript"

Freitasm: I was being descriptive, you have a problem with that now too?

I don't have problems with many things... Would you care to explain how did you get to this stereotype?

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lokinz

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#67514 18-Apr-2007 11:45

Well In that situation I probably would have given you the information you required, but do remember these peopple don't get paid much, and as we all know, If you pay peanuts you get monkeys.

lokinz

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#67518 18-Apr-2007 11:49

freitasm:
lokinz: I worded that wrong. Is should have read "I have had no dealing with Telstra. Telecom well, lets just say I loath calling them, always get some fat maori womman who can only read her transcript"

Freitasm: I was being descriptive, you have a problem with that now too?

I don't have problems with many things... Would you care to explain how did you get to this stereotype?

Sure, The person I spoke to sounded like a woman, sounded like a fat person (yes you can tell) and defiantly spoke like the Maori woman I know and she kept repeating the same stuff in a "I'm reading this right now" (as she couldn't read too well) manner.

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#67574 18-Apr-2007 17:39

Sure, The person I spoke to sounded like a woman, sounded like a fat person (yes you can tell) and defiantly spoke like the Maori woman I know and she kept repeating the same stuff in a "I'm reading this right now" (as she couldn't read too well) manner.

'The person'... well going by that logic, all Telecom employees are females too!

That seems different to what you said earlier:

Telecom well, lets just say I loath calling them, always get some fat maori womman who can only read her transcript"

Which suggests multiple contacts. While making unfounded and trollish remarks towards another telco is a great way of derailing the thread at hand - it is frowned upon here. Furthermore even IF (big IF) Telecom customer service was poor... does that somehow excuse Vodafone from providing poor customer service? The answer is no.

So, please keep the discussion on the topic (ie. no more stereotypes or guesstimates of pay on competitors contact centers) , which was Vodafone customer service, the posters topic and billing. Otherwise various moderation tools may need to be used to contain the situation (including a free 'relocation' to bantown).

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#67632 18-Apr-2007 23:19

"It appears you all think that people that work in these big corporations..."
You're probably right. It really is too much to expect that when you have a problem someone labelled "customer service" will actually make any genuine attempt to sort it out for you. It is beyond belief that customers continue to expect a sympathetic approach and an understanding of their frustration when something or someone in the big corporate system has denied them the service they have already paid for. Customers should indeed be more lenient and stop expecting to get service for the hard-earned cash they have paid out. However, most customers don't actually want 100% / 100% - the majority would be happy if they could ever achieve 10% service 10% of the time. That would be way better than the brick wall.

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#67639 19-Apr-2007 00:46

Quote"

I loath calling them, always get some fat maori womman who can only read her transcript (just), but I guess I'm just unlucky with the CS reps I get there

That's pretty nasty, Fully racist, etc... I can almost guarantee it would have been a slim, gourgeous, blond white girl whom you spoke to who was just a nasty cow in real life... no, it must have been an Asian, or a "curry muncher" or probably just some poor lady whom just got screamed at in the previous call... get a grip... please.

.... Chill out and go to sleep!............

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#67644 19-Apr-2007 01:11

Even my bin company provides better customer service then vodafone does in my recent dealings with both. Try and justify it how you like, talking to vodafone is annoying. their IVR is annoying, telling me about best mate EVERY DAMN TIME that I call 777.

Richard rich.ms

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#67645 19-Apr-2007 01:12

.... Time to knock myself off these forums I think, They have gone to the dogs.

One tard does not make a kennel...

Richard rich.ms

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#67888 20-Apr-2007 16:14

Speaking of account issues, I called vodafone today to change my 'free2call casual' plan (per min), to the 'free2call 75' plan (includes 75 mins).

But the guy I spoke didn't even know the free2call plans.... :(
Had to be put on hold...

Oh well, got it changed in the end.

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