That's where the problems start.
I just got my first bill.... and discovered it was for $690! I am very aware that the per-MB charge is punishing so was carefully monitoring usage, so was totally stunned when I got the bill. Turns out that when I bought the Vodem I wasn't told that I would only get a portion of a gig for the first few days until my billing cycle started... I thought I had 2 GBs to play with so went to town...
Not only was that a bad mistake on their part, but I was charged the full monthly fee as if I was on no-term contract.... and thay inaccurately stated that over-charge was 1c per 10KB (which is about double the quoted 50c/MB... I was going to call them on that too until I did the math and realised that the charge rate was actually 50c/MB, but the bill just states the wrong values).
On top of all that, there is an equally ridiculous bil of $325 for my Dad's mobile connect card which I used before I got Vodem. Turns out that because that was bought before their "3B Mobile Broadband" thingy went live, the $10 insurance bundle wasn't available. Problem was that I had been specifically told that it was when I first started using it.
If I wasn't frustrated enough, trying to get it through to the people on the Vodafone help desk is total agony. There are a couple of different passwords on the accounts (because somehow they couldn't put all the different things on one account) and I will give the passwords in one order one day and find out they are "incorrect" the next. The people seem totally ignorant to the point you are trying to convey and despite two 25 min phone calls on two days we're still no closer to resolving any of the issues.
Final point of my rant: turns out that you can't put a cap on the account so that it doesn't rack up exhorbitant costs after the insurance bundle runs out. Mighty convenient for them, isn't it?
Apologies for all this raving... but I really needed to let off steam!
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