Facebook page to try and get Vodafone to commit to VDSL

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Facebook page to try and get Vodafone to commit to VDSL

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qyiet

454 posts

Ultimate Geek

Trusted

#890369 5-Sep-2013 15:09

ZollyMonsta: Nice use and editing of a trademarked logo there. Did you have permission?

You don't need permission to use a trademarked logo. It's a consumer protection device, so if 'an idiot in a hurry' is unlikely to confuse you with the trademark holder you are fine.

Warning: reality may differ from above post

mobiusnz

457 posts

Ultimate Geek

#890380 5-Sep-2013 15:15

michaelmurfy: It's simple, if you want VDSL then pay the extra and move to an ISP that offers it. If you're really wanting Vodafone to launch a VDSL product then wait.

Trolling members of this forum including moderators as well as the guys behind the Vodafone Facebook page is not a way to get VDSL, it's just childish to be frank.

Sorry - At what point was I trolling? I have quite literally been told by a Vodafone customer manager that they had no plan to supply VDSL (Except where they had some Telstraclear VDSL in small pockets in CHCH) and instead where going to be putting their whole focus on Fibre so what I wanted to achieve was getting an indication of the interest from clients in a VDSL offering and then bring it to Vodafones attention. Not sure at what point thats Trolling???

If Vodafone do intend to launch VDSL then what I'd like is an indication that its a definite plan and a timeframe so I can decide if I can wait and also I can advise clients to wait - Even a good old Apple or Microsoft (Spring Summer 2013) kind of non-committal would be better than at the moment where its %100 hearsay and rumour and not a lot of that.

As I have said - Its not as simple as pay more - I have no problem with the $13 more (Maximum) it will cost me - I have a problem with the fact I can't use the Suresignal I paid for to supplement their poor coverage at my house on another broadband network. So the more becomes $95 more because I have to keep ADSL to support my SureSignal so I'm between a rock and a hard place.

So to sum up as (understandably) most people don't read the whole thing

1) - I LIKE vodafone, I prefer them for landline services, I prefer them as a national ISP and I prefer them for Mobile and I believe in loyalty where you haven't been slighted - I don't jump ship to save $5 - I jump ship if I feel I am being actively robbed by a supplier - Generally a small saving leads to inferior support. I'm fully aware with number portability etc I can switch easily.

2) - If I switch I lose Sky and have to resign as a new customer with Sky - I don't care about the $13 saving, in face going back to Sky as a new client to them I might even get one of their specials where I get half price sky for a period for coming back to them. So this isn't a biggie - Just another inconvenience that makes staying easier.

3) - I lose my Suresignal if I switch ISP which is a right pain in the arse. I live in an established suburban area but fall in the hole between a huge number of cell towers (When I had a nokia that reported the Cell Broadcast I could hop between at least 5 cell towers walking around a small back yard and get none of them strongly). Chances are it needs an antenna moving 1 degree on a tower near me to fix it and possibly not lower signal elsewhere, but again getting anything out of them on this is hard. Not as much as a $50 discount on a suresignal even though I've suffered quietly since 1999 in cell signal hell.

4) - They keep pushing the cable network in Christchurch as the great hope even though it hasn't had any extended roll out for many many many years and many of the area's they are in are due to geographic convenience as the rolled it out from the beach and are in low socioeconomic areas that would be happy with ADSL because they just want a consumer (download) connection.

So I don't really understand the vitriol when in essence all I'm really after is a confirmation as to whether its worth waiting or if in reality I'm waiting for Enable to continue the fibre down my street if I want faster service from Vodafone and Enable have indicated thats not even in their mid term plan (3 years).

Stupid answers of Go elsewhere don't really help due to other complications

An example is the client I migrated to a cloud based solution offered by their software vendor involved me sending 23GB of data to them via FTP. I picked the end of day backup up at 5:30pm and had to drive away from home to my office as it would have taken a week on my ADSL and sit in the office away from my family due to crap upstream connection. Likewise the client has ADSL and at that point were only getting .6 upstream so it would have taken even longer there.

Having VDSL at home wasn't essential but it would have meant I could go home and eat dinner with my family instead of sitting in the office.

Again I've rambled so much with my summation that noone will read it and I'll get another "Vote with your feet" answer :( - I could close the topic but I don't care how many people don't get it and abuse me or accuse me of stupidity so long as it keeps the conversation going and at some point someone in the know might pass on a whisper of hope that actually has some credence.

So keep it up folks but lets not just go round in circles.

And I do apologize for the copyright issue with the logo - It was immature and I've removed it, didn't really think about it at the time. As I said, it was a last ditch effort before biting the bullet and swapping fast internet for good cellphone signal :(

Matt Beechey Mobius Network Solutions

mattwnz

20141 posts

Uber Geek

#890383 5-Sep-2013 15:33

No one is forcing you to stay with a particular company. There is competition, so if another provider is providing something which another isn't, then switch provider. It's the free market and competition. You may 'Prefer' them, but if they aren't meeting your needs, then you have no option but to move.

AndrewMac

83 posts

Master Geek

#890456 5-Sep-2013 17:11

They're working on it. It's more complicated to get going than you think. They need to make sure the product is fully functional and as error-free as possible before launching. They're not going to give you VDSL before they're ready to unless you're a huge customer (even then huge customers have dedicated fiber links) because it's not worth the time, effort and hassle, even if you think you'll just "plug in your own modem and not complain about problems", because everybody says that.

eXDee

4032 posts

Uber Geek

Trusted

#890568 5-Sep-2013 20:13

mobiusnz:
I have quite literally been told by a Vodafone customer manager that they had no plan to supply VDSL (Except where they had some Telstraclear VDSL in small pockets in CHCH) and instead where going to be putting their whole focus on Fibre

I have had a Vodafone product manager insist their competitor 2degrees did not have a 2G network and relied on vodafone's 2G for when 3G wasn't available, when mentioning their multiple layers of coverage (2G, 3G and 4G), which of course he is mistaken about. While this is a a competitors product that im using as an example, it goes to show it depends on who you talk to on what they will say and whether its correct or not. Additionally companies often deny products being available until official announcement.

Vodafone knows that the fibre rollout is long term, and that VDSL is available now. Common sense (and all their competition) says that it makes sense to offer it when its ready to be.

If Vodafone do intend to launch VDSL then what I'd like is an indication that its a definite plan and a timeframe so I can decide if I can wait and also I can advise clients to wait - Even a good old Apple or Microsoft (Spring Summer 2013) kind of non-committal would be better than at the moment where its %100 hearsay and rumour and not a lot of that.
[...]
So I don't really understand the vitriol when in essence all I'm really after is a confirmation as to whether its worth waiting or if in reality I'm waiting for Enable to continue the fibre down my street if I want faster service from Vodafone and Enable have indicated thats not even in their mid term plan (3 years).

They arent going to bring forth a product announcement because a customer requests it. You use apple and microsoft as examples, and yet these are two companies where product announcements remain totally secret until they are ready to be released. Or leaked, which obviously is a different matter. Apple is a good example of this - they have not been telling anyone theres an iPhone 5S coming, but we all know its going to be announced next week due to the leaks. Otherwise it'd be totally under wraps. And the guy (or massive company) wanting to decide whether they should buy a galaxy s4 or note3 and jump wouldn't have been given any forewarning until next weeks announcement.
In large companies announcements affect lots of thing, so its simply being realistic that no ones going to jump the gun for you.

As I have said - Its not as simple as pay more - I have no problem with the $13 more (Maximum) it will cost me - I have a problem with the fact I can't use the Suresignal I paid for to supplement their poor coverage at my house on another broadband network. So the more becomes $95 more because I have to keep ADSL to support my SureSignal so I'm between a rock and a hard place.

So to sum up as (understandably) most people don't read the whole thing
[...]
3) - I lose my Suresignal if I switch ISP which is a right pain in the arse. I live in an established suburban area but fall in the hole between a huge number of cell towers (When I had a nokia that reported the Cell Broadcast I could hop between at least 5 cell towers walking around a small back yard and get none of them strongly). Chances are it needs an antenna moving 1 degree on a tower near me to fix it and possibly not lower signal elsewhere, but again getting anything out of them on this is hard. Not as much as a $50 discount on a suresignal even though I've suffered quietly since 1999 in cell signal hell.

I have read every word of every post in fact.

You have been with vodafone a long time and say you have poor signal, but have you tried any other companies in the past few years at all? Telecom has made many XT upgrades since its launch and 2Degrees are constantly putting up new cell sites. There's a high chance that they could improved the situation in your area. And every house has a different situation - i know people with fringe vodafone coverage, and I myself have fringe telecom coverage in parts of our property despite being in a 'high coverage' area. You yourself acknowledge how a minute change in an antenna might improve things for you, well you have two competitors with antennas in different positions.

I think you should at the very least do some hunting on their coverage maps, as well as the NZ cellsite map that bartender has made to see what the alternatives offer you. If i knew your address i'd happily do this research for you in fact.

4) - They keep pushing the cable network in Christchurch as the great hope even though it hasn't had any extended roll out for many many many years and many of the area's they are in are due to geographic convenience as the rolled it out from the beach and are in low socioeconomic areas that would be happy with ADSL because they just want a consumer (download) connection.

They push the cable network because they own the entirety of it, meaning that no one else is getting a cut. There's no reason for them to extend it in light of the fibre rollout. But for areas with coverage, they want as many people to use this infrastructure as possible.

1) - I LIKE vodafone, I prefer them for landline services, I prefer them as a national ISP and I prefer them for Mobile and I believe in loyalty where you haven't been slighted - I don't jump ship to save $5 - I jump ship if I feel I am being actively robbed by a supplier - Generally a small saving leads to inferior support. I'm fully aware with number portability etc I can switch easily.
[...]
Stupid answers of Go elsewhere don't really help due to other complications
[...]
Again I've rambled so much with my summation that noone will read it and I'll get another "Vote with your feet" answer :( - I could close the topic but I don't care how many people don't get it and abuse me or accuse me of stupidity so long as it keeps the conversation going and at some point someone in the know might pass on a whisper of hope that actually has some credence.

I'm not sure why you like them so much when you portray them to be such a hassle for you. As mentioned, there isn't much value in loyalty to large companies, regardless of what you believe in.

It's not a stupid answer, its a perfectly logical answer. And yes, you are getting another vote with your feet answer. So far you haven't mentioned any complications that can't be overcome, and so I still think you should uproot instead of planting yourself firmly in the ground. I've seen people who physically only had vodafone cable services available, go and find out what it would cost to get a landline put in instead and hooked up to a DSL service (and sky instead of tbox) instead. Some choose to switch, others don't. They are bound by more physical constraints which they overcame, which imo are greater than yours. You seem to be not wanting to move based on principles rather than on practicality. Actively seek out viable alternatives, test competitors sim cards for coverage. Weigh up what your additional costs or savings will be overall, and the benefits.

Additionally because its so easy to move providers, you can always move back to Vodafone in the future. Be flexible and savvy, it's what you need to be in this day and age if you want to keep up and get the best solution and deal. All the time i'm helping ensure people are getting this if they aren't clued up to do it themselves. Im not looking to prove them wrong, im looking to improve the situation.

mobiusnz

457 posts

Ultimate Geek

#890949 6-Sep-2013 14:47

LennonNZ: Reading the Vodafone forums it looks like you have been answered already by John

"Until some official coms comes out we can't speak about future plans or services,

John"

That would have the be almost as much of a non-answer as "No Comment" - He isn't saying the IS a future plan or service he's simply saying they can't talk about it.

Matt Beechey Mobius Network Solutions

Geektastic

17942 posts

Uber Geek

Trusted

Lifetime subscriber

#891343 7-Sep-2013 15:49

mobiusnz: I've started a Facebook page as it would seem that Geekzone forums and Vodafone's own forums do nothing to bring the fact the large numbers of users are considering (or already have) switching to other ISP's. I was about to switch to Snap myself tonight and lose the $13 Sky discount I get with Vodafone (And my suresignal!) when I decided to have one last crack. I wanted to ring someone to discuss even running it as a non-advertised service where clients supply their own modem but figured I'd never get to anyone with initiative and thought of Facebook - If they can bring very average lollies and biscuits back maybe it can do something useful!

So PLEASE if you are on Facebook go to

https://www.facebook.com/VODANZVDSL

and like & share the page to help get it some momentum!!!

I don't know if I would ever actually get VDSL living in Martinborough even if VF offered it.

Technically I have absolutely no idea what it even is apart from faster. (DSLAM sounds like an acronym for a guided missile to me!) However I would like much faster upload than ADSL gives as a photographer: I want to be able to use offsite backups in a meaningful way and 0.95 is not near fast enough to make it a pleasant experience.

So without getting into the why it is hard/impossible/expensive etc etc, speaking purely as a user of the internet then yes please, I would like it.

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mobiusnz

457 posts

Ultimate Geek

#892032 9-Sep-2013 12:43

I don't know if I would ever actually get VDSL living in Martinborough even if VF offered it.

Technically I have absolutely no idea what it even is apart from faster. (DSLAM sounds like an acronym for a guided missile to me!) However I would like much faster upload than ADSL gives as a photographer: I want to be able to use offsite backups in a meaningful way and 0.95 is not near fast enough to make it a pleasant experience.

So without getting into the why it is hard/impossible/expensive etc etc, speaking purely as a user of the internet then yes please, I would like it.

Its basically a later DSL based technology which gives better speeds in both directions but especially the upstream. Downstream is 2 - 4 times faster usually (Sometimes less than 2) but 8 - 10 times faster on upstream.

Generally it costs no more these days - Snap for example will give you 100GB monthly data allowance and fullspeed up/down (Based on line conditions) and standard home phone services for $95 per month and I believe the Router is free if you commit but I can't recall if is 12 or 24 months.

Matt

Matt Beechey Mobius Network Solutions

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