Leaving Vodafone Due to bad customer service and poor speeds

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#1042119 12-May-2014 11:42

@ the OP, it is easier and more fruitful to work with your service provider for a resolution than working against them.

johnr

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#1042132 12-May-2014 11:44

I looked at a friends PC in the weekend similar issue PC had a virus and Malware, Cleaned it up and tested over LAN 300% better,

Chrisbexsta

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Master Geek

#1042138 12-May-2014 11:51

No issue as I'm using a mac and all my devices are running poor since the plan change iPad iPhones X 2 apple tv iMac

MikeB4

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#1042140 12-May-2014 11:53

Are you sure you don't have something flooding you connection? rouge App/Malware.

johnr

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#1042141 12-May-2014 11:54

Chrisbexsta: No issue as I'm using a mac and all my devices are running poor since the plan change iPad iPhones X 2 apple tv iMac

Was not a plan change as such but cap removed, traffic management has not changed

Chrisbexsta

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Master Geek

#1042144 12-May-2014 11:58

Thats what all you guys have said i have had no help in this from vodafone and the issues have only occurred since my plan was changed no hardware has been changed or altered since the plan changed happened the thing that annoys me the most is that if this how vodafone treats its customers I'm better to move i have all my connections with vodafone Naked DSL and 4 mobile connections that i will be moving if this is not resolved because to me it has been dragged out long enough with empty promises 5 of my mates had the same issue but have moved to telecom now with the issue not happening since there internet was transitioned to another provider.

MikeB4

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#1042146 12-May-2014 11:59

Chrisbexsta: Thats what all you guys have said i have had no help in this from vodafone and the issues have only occurred since my plan was changed no hardware has been changed or altered since the plan changed happened the thing that annoys me the most is that if this how vodafone treats its customers I'm better to move i have all my connections with vodafone Naked DSL and 4 mobile connections that i will be moving if this is not resolved because to me it has been dragged out long enough with empty promises 5 of my mates had the same issue but have moved to telecom now with the issue not happening since there internet was transitioned to another provider.

There are Vodafone staff helping you here.

You didn't answer, have you checked and cleaned your machines?

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Chrisbexsta

85 posts

Master Geek

#1042157 12-May-2014 12:02

2nd time I HAVE A MAC i do run mackeeper that has anti spywear in it but is basically pointless and as for iPads and iPhones you cannot get malicious software on them.

Coil

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#1042159 12-May-2014 12:03

Your speedtest is fine for a ADSL connection. That would indicate your connecting OK.
The plan change has absolutely nothing to do with your issue. I and countless other people are on the same plan with no issues. Have you contacted Apple and asked why it maybe running slow?
But really. You dont look like your wanting help. This is being used a soapbox thread. Multiple people and Vodafone staff have offered help or shown interest and turned down. You have contacted the TDR so i am assuming you have followed our Complaints process and had no luck?

Coil

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#1042161 12-May-2014 12:05

Chrisbexsta: 2nd time I HAVE A MAC i do run mackeeper that has anti spywear in it but is basically pointless and as for iPads and iPhones you cannot get malicious software on them.

Mac's are just as prone to viruses. Dont be fooled by the 15 year old statement that MAC's dont get Viruses.

Chrisbexsta

85 posts

Master Geek

#1042162 12-May-2014 12:06

TimA: Your speedtest is fine for a ADSL connection. That would indicate your connecting OK.
The plan change has absolutely nothing to do with your issue. I and countless other people are on the same plan with no issues. Have you contacted Apple and asked why it maybe running slow?
But really. You dont look like your wanting help. This is being used a soapbox thread. Multiple people and Vodafone staff have offered help or shown interest and turned down. You have contacted the TDR so i am assuming you have followed our Complaints process and had no luck?

as I've said before i have contacted vodafone about this multiple times have been told i will get a call back within 3 days that was back on the 5th May just read the vodafone Facebook page they can never chase up anything except when you haven't paid your bill

MikeB4

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#1042163 12-May-2014 12:06

Chrisbexsta: 2nd time I HAVE A MAC i do run mackeeper that has anti spywear in it but is basically pointless and as for iPads and iPhones you cannot get malicious software on them.

Macs are not immune, my main machine is an iMac. If something is flooding your bandwidth with uploads etc then all devices will be affected. Check check double. Turn off all reboot routers etc and connect individually and test.

Post your line state etc after doing this.

Coil

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#1042170 12-May-2014 12:12

Chrisbexsta:
TimA: Your speedtest is fine for a ADSL connection. That would indicate your connecting OK.
The plan change has absolutely nothing to do with your issue. I and countless other people are on the same plan with no issues. Have you contacted Apple and asked why it maybe running slow?
But really. You dont look like your wanting help. This is being used a soapbox thread. Multiple people and Vodafone staff have offered help or shown interest and turned down. You have contacted the TDR so i am assuming you have followed our Complaints process and had no luck?

as I've said before i have contacted vodafone about this multiple times have been told i will get a call back within 3 days that was back on the 5th May just read the vodafone Facebook page they can never chase up anything except when you haven't paid your bill

Geekzone is a tech community that is here to help. not to be a shoulder to cry on or air your dirty laundry on. Please let us help or leave this thread and take your concerns where they should be.

Andib

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#1042175 12-May-2014 12:15

TimA:
Chrisbexsta: 2nd time I HAVE A MAC i do run mackeeper that has anti spywear in it but is basically pointless and as for iPads and iPhones you cannot get malicious software on them.

Mac's are just as prone to viruses. Dont be fooled by the 15 year old statement that MAC's dont get Viruses.

What Tim said, As OSX market share has grown, So has the amount of Malware & Viruses for macs.

I assume you have tested your connection with a different modem / router to rule this out as a possible fault seeing as it is affecting all your devices?

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NZCrusader

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#1042184 12-May-2014 12:26

Chrisbexsta: 2nd time I HAVE A MAC i do run mackeeper that has anti spywear in it but is basically pointless and as for iPads and iPhones you cannot get malicious software on them.

Seems like Apple's marketing can get people to believe anything these days.

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