[TelstraClear] TelstraClear outages in Johnsonville

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#78590 18-Jul-2007 13:03

Speak of the devil!

I just had an outage for the last 2 minutes! On both TV's and the internet.

rscole86

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#78596 18-Jul-2007 13:16

TCL, I have used your online email service to ask why this is happening.

Ref: 070718-000421

I also included a link to this thread, hopefully you will get this sorted quickly for us.

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#78606 18-Jul-2007 13:48

And it's back after almost five hours. Got a phone call and someone is coming here tomorrow to test everything.

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#78607 18-Jul-2007 13:50

hmm, maybe I should call and see if they can come and visit my place too.

I havnt been disconnected for any longer than 10mins, but since my disconnection happens at the same time, just reconnects faster it cannot be just a coincidence.

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#78613 18-Jul-2007 14:02

Interesting I used to be on cable modem in J'Ville 6 months ago and was getting annoyed at outages of varying lenghts

I couldn't take the cable service with me to my new location [despite it being available 3 doors door] and when to adsl which has much to my surprise been more reliable by far

There seems to be a pre conception that cable is more reliable than adsl maybe the cable issues are related to the service being overhead ?

BTW from memory around the corner from my former residence still has the cable kit hanging from the power pole by temporary ropes from last winter's problems

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#78818 19-Jul-2007 15:29

The technician came around just now, tested the connections inside the house, the connection from the house to the pole and has told me it's a problem with the pole connection.

Now what? He will ask TelstraClear to come and fix the pole thing, but he has no idea of timeframe.

In the meantime, today I have been seeing disconnections every 30 minutes, for about five minutes each time. I am using a CDMA EVDO card on this laptop so I can keep connected, but it's a pain when you rely on other services running on the network.

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#78824 19-Jul-2007 15:51

Hrm...

I remember back when TCL was just Saturn... I had just joined as a customer. That Friday, there was a large storm and my internet and TV kept cutting out. They got a technician out at 8PM on a Friday night, in the pouring rain (I was impressed). He took one look at the pole - someone had hung the connector upside down, so instead of blocking the rain and draining, it was catching it and filling!

He called his boss, his boss showed up, and then they went up the pole and fixed it. 8:30 PM on a Friday in the rain in the middle of winter. I was extremely impressed.

That was a looong time ago. I haven't seen service like that out of TCL in the better part of a decade.

Hope they get you sorted out quickly.

Jason

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#78826 19-Jul-2007 15:54

I can see the pole from this window here... It's frustrating, because every time a telco truck goes by I will know it's not my time to get it fixed...

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#78932 20-Jul-2007 09:55

Hi

There is an above normal amount of power company pole change outs occurring in the Johnsonville area at the moment.

We are required to respond to these by changing our own connections as well. In some cases these changes could affect some customers with the symptoms mentioned.

Faults logged with us are being dealt with as a matter of urgency by our Network staff.

Regards

Jeff Doyle
Market Manager -- Consumer Onnet

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#78936 20-Jul-2007 10:04

At about 6pm last night I got a call from the contractors confirming they had followed up with TelstraClear on this. I was told it could be up to three working days, but because those are being recorded as urgent it could be sooner.

So now I am just waiting...

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#78961 20-Jul-2007 11:43

Well, thanks a lot Mauricio! There was a guy with a big roll of cable at the end of my street today and now my cable is out.

Thanks a lot, it's all your fault!

Jason

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#78963 20-Jul-2007 11:45

You are welcome...

Now, if they could just fix the connection here...

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#79318 23-Jul-2007 18:22

freitasm: At about 6pm last night I got a call from the contractors confirming they had followed up with TelstraClear on this. I was told it could be up to three working days, but because those are being recorded as urgent it could be sooner.

So now I am just waiting...

I didn't experience any outage during the weekend, and I have just received a phone call from TCL. It appears a truck came around Friday and found a problem with wires - all fixed now!

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#79325 23-Jul-2007 19:47

freitasm:
freitasm: At about 6pm last night I got a call from the contractors confirming they had followed up with TelstraClear on this. I was told it could be up to three working days, but because those are being recorded as urgent it could be sooner.

So now I am just waiting...

I didn't experience any outage during the weekend, and I have just received a phone call from TCL. It appears a truck came around Friday and found a problem with wires - all fixed now!

So how did you cope with your home phone service being available only when Internet was available.....?

________

Antoniosk

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#79410 24-Jul-2007 10:45

All fixed eh?

I have had no internet between 9am and 1040am this morning :s

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