[TelstraClear] TelstraClear outages in Johnsonville

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freitasm

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#14701 16-Jul-2007 20:20

For the last week or so I have notice small outages in the cable modem service - sometimes just a minute, or like now for up to twenty minutes.

Anyone else in this area seeing this?

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#78362 16-Jul-2007 22:02

I have not noticed it, but then if it is happening during the day then i will not notice.

Was it happening today?

freitasm

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#78363 16-Jul-2007 22:03

Yes, from 8pm through 8:20pm (the time I posted). And multiple times before, from five to ten minutes each time.

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rscole86

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#78365 16-Jul-2007 22:12

I will see if I have got anything that may have logged it.

jpollock

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#78392 17-Jul-2007 09:01

I've noticed the network has gone down a couple of times during the day in the past week.

I can tell because my email program starts complaining that it can't retrieve my email. :)

Nothing too unusual though. It's only unusual because it hasn't happened in a couple of months.

Jason

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#78393 17-Jul-2007 09:03

Maybe they fixed node W31 by swapping parts from your cabinet! :-)

freitasm

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#78400 17-Jul-2007 09:34

And again this morning (about 3am) and then 7am and 9am.

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#78404 17-Jul-2007 09:42

I'm not seeing those failures here, so either I'm not having them, or the outage is shorter than my email refresh period. :)

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#78409 17-Jul-2007 09:56

My modem shows the following alarms:

2007-07-17 00:07:40 3-Critical    R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-07-16 23:39:15 5-Warning D104.0 DHCP REBIND WARNING - Field invalid in response
2007-07-16 10:18:10 3-Critical    R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-07-16 02:39:15 Warning     D104.0 DHCP REBIND WARNING - Field invalid in response

The modem admin screens are at:

192.168.100.1

You may need to do some interesting things to your firewall/router to allow traffic through to it.

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freitasm

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#78410 17-Jul-2007 09:59

Thanks for reminding me of the modem logs. This is what I see when it drops:

2007-07-17 05:59:31	3-Critical	0x04E339AC	Init RANGING Critical Ranging Request Retries exhausted
2007-07-17 05:59:31	3-Critical	0x04E33948	No Ranging Response received - T3 time-out
2007-07-17 05:58:09	3-Critical	0x04E339AC	Init RANGING Critical Ranging Request Retries exhausted
2007-07-17 05:58:09	3-Critical	0x04E33948	No Ranging Response received - T3 time-out
2007-07-17 05:58:04	3-Critical	0x04E339AC	Init RANGING Critical Ranging Request Retries exhausted
2007-07-17 05:58:04	3-Critical	0x04E33948	No Ranging Response received - T3 time-out
2007-07-17 05:57:31	3-Critical	0x04E339AC	Init RANGING Critical Ranging Request Retries exhausted
2007-07-17 05:57:31	3-Critical	0x04E33948	No Ranging Response received - T3 time-out
2007-07-17 05:56:10	3-Critical	0x04E339AC	Init RANGING Critical Ranging Request Retries exhausted
2007-07-17 05:56:10	3-Critical	0x04E33948	No Ranging Response received - T3 time-out
2007-07-17 05:54:33	3-Critical	0x04E339AC	Init RANGING Critical Ranging Request Retries exhausted
2007-07-17 05:54:33	3-Critical	0x04E33948	No Ranging Response received - T3 time-out
2007-07-17 05:52:44	3-Critical	0x040D9AF4	TFTP failed - request sent - No Response
2007-07-17 05:51:04	3-Critical	0x04E33B3C	Unicast Ranging Received Abort Response - Re- initializing MAC
2007-07-17 05:51:04	3-Critical	0x040D9A2C	DHCP WARNING - Non-critical field invalid in response.
2007-07-17 05:50:46	3-Critical	0x04E33948	No Ranging Response received - T3 time-out
2007-07-17 05:50:35	3-Critical	0x04E33B3C	Unicast Ranging Received Abort Response - Re- initializing MAC
2007-07-17 05:50:28	3-Critical	0x040D9A2C	DHCP WARNING - Non-critical field invalid in response.
2007-07-17 05:50:17	3-Critical	0x04E33948	No Ranging Response received - T3 time-out
2007-07-17 05:49:43	3-Critical	0x0501BD64	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2007-07-17 05:49:37	3-Critical	0x0501BDC8	SYNC Timing Synchronization failure - Failed to acquire FEC framing
2007-07-17 05:49:37	3-Critical	0x0501BD64	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2007-07-17 05:49:37	3-Critical	0x0501BDC8	SYNC Timing Synchronization failure - Failed to acquire FEC framing
2007-07-17 05:49:37	3-Critical	0x0501BD64	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2007-07-17 05:49:36	3-Critical	0x0501BDC8	SYNC Timing Synchronization failure - Failed to acquire FEC framing
2007-07-17 05:49:36	3-Critical	0x0501BD64	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2007-07-17 05:49:34	3-Critical	0x0501BDC8	SYNC Timing Synchronization failure - Failed to acquire FEC framing
2007-07-17 05:49:34	3-Critical	0x0501BD64	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

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#78428 17-Jul-2007 11:37

Well, that's expended my knowledge on the subject. :)

When I searched for the T3 timeout error on Google, it seemed that people reporting that error were also noticing a signal power/noise issue.

It seems that it's hard to find what the valid values for the modem are, but google should have some out there. :) I didn't search long.

It seems that they are often resolved by replacing sockets, and removing splitters. One guy did mention that water had gotten into his cable somehow, so he was seeing rusty coax shielding. With the recent wet weather, that might be a reason? I know that my cable is strung along the ground under the house, not tacked up.

Jason

http://www.google.co.nz/search?hl=en&q=R005.0+Started+Unicast+Maintenance+Ranging+-+No+Response+received+-+T3+time-out&btnG=Google+Search&meta=

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freitasm

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#78430 17-Jul-2007 11:39

Yes, that could be it... I have no splitters that I am aware of, and don't use the phone line anymore.

I've lodged a fault with TCL through their e-mail system - let's see if it works.

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#78584 18-Jul-2007 12:40

ENDING LOGGING AT Mon Jul 16 12:52:37 2007
BEGIN LOGGING AT Mon Jul 16 12:53:46 2007

ENDING LOGGING AT Tue Jul 17 16:09:50 2007
BEGIN LOGGING AT Tue Jul 17 18:53:27 2007

ENDING LOGGING AT Wed Jul 18 06:50:30 2007
BEGIN LOGGING AT Wed Jul 18 06:51:11 2007

ENDING LOGGING AT Wed Jul 18 09:21:17 2007
BEGIN LOGGING AT Wed Jul 18 09:28:56 2007

ENDING LOGGING AT Wed Jul 18 10:39:20 2007
BEGIN LOGGING AT Wed Jul 18 10:42:34 2007

These are my outages as per my Xchat logs, most of them are small and may not have been caused by the cable, inless they are at the same time as Mauricio's? However there is a big outage on Tuesday (the cable may have gone down there, but that was Fossie kicking me from the chat room :D)

freitasm

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#78586 18-Jul-2007 12:53

My TelstraClear cable connection went down at 9 am today. It still down. After 90 minutes on hold I was told someone will call me *tomorrow* This is not good enough.

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rscole86

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#78587 18-Jul-2007 12:57

freitasm: My TelstraClear cable connection went down at 9 am today. It still down. After 90 minutes on hold I was told someone will call me *tomorrow* This is not good enough.

That is not good at all!

I wonder what may be causing it? As there seems to be some connection, yet I am connected ATM, so it cannot be the exact same fault.

freitasm

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#78588 18-Jul-2007 13:01

And there was a truck in front of your place whenI left home.

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