Vodafone Cable DNS resolution issues

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#1067758 17-Jun-2014 17:45

If I do an nslookup on a site that is not responding, I get DNS error timeout as a response.

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solaybro

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#1067769 17-Jun-2014 17:59

I'm getting two things happening to me when on GZ that I'm not sure of what's causing them.

When I go to comment on a thread most often the text box isn't there and I have to refresh the page multiple times to get it to show up. That's probably website related or maybe browser side, I will have to look into that later.
I constantly get white page that says something like 'Geekzone is undergoing maintenance'. I have to refresh many times to access GZ and it's really annoying. Is this related to the dns issue. Seems like I just have an issue reaching the site.

Are these dns issues or something else?

TwoSeven

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#1067772 17-Jun-2014 18:06

Out of interest, have the DNS server addresses for the TC cable network changed at any time? Just wondering what they should be.

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m197

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#1067947 17-Jun-2014 22:14

Had the same issue, pages not loading and having to be refreshed all the time, pages half loading sometimes too.

I'm ex-telstraclear on the 150gb 50mbps down cable plan currently if that's useful to anyone.

Figured it felt like a DNS thing so I swapped out my DNS servers (which used to be the normal telstraclear 203.97.78.43 & 203.97.78.44) for google's 8.8.8.8 & 8.8.4.4 and all seems to be running smoothly again, no more annoying fails to load.

I think ISP servers are meant to be better (don't know much about DNS so don't know why) so it'd be great if it could be announced here once the issues are fixed so that we can go back to the Vodafone servers if that's what going to be best for us.

NikT

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#1068190 18-Jun-2014 09:52

Hi folks,

Would love to get some more examples - Have only received one so far. :)

TwoSeven: If I do an nslookup on a site that is not responding, I get DNS error timeout as a response.

Could you please let us know the timestamps if this happens again?

TwoSeven: Out of interest, have the DNS server addresses for the TC cable network changed at any time? Just wondering what they should be.

The correct DNS servers for Vodafone/exTCL Cable should be 203.97.78.43 & 203.97.78.44.

The Paradise DNS servers, 203.96.152.4 & 203.96.152.12, were previously used as well.

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freitasm

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#1068194 18-Jun-2014 09:54

I'd love to help but got so pissed at this that I started using a third party DNS in our router until this issues seems fixed. Failed lookups on Geekzone, BillBennet.co.nz even BNZ.co.nz and other sites were getting really annoying...

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BMarquis

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Chorus

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#1068211 18-Jun-2014 10:29

NikT:
The correct DNS servers for Vodafone/exTCL Cable should be 203.97.78.43 & 203.97.78.44.

The Paradise DNS servers, 203.96.152.4 & 203.96.152.12, were previously used as well.

That's interesting.
I had cable installed in May and the installer gave me (wrote down) the Paradise server addresses.
Which I've been having a stupid amount of trouble with failed lookups, etc too - have switched to 3rd party DNS until it's resolved.

Perhaps I'll try the 203.97 addresses.

freitasm

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#1068255 18-Jun-2014 10:45

After all those years I keep reading about installers giving the wrong DNS to new cable customers. I don't understand why TelstraClear and now Vodafone haven't fixed this.

Having said that I use the 43/44 addresses and those are the ones having problems in the last few days (hence why using a third party for now).

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NikT

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#1068272 18-Jun-2014 10:57

BMarquis:

That's interesting.
I had cable installed in May and the installer gave me (wrote down) the Paradise server addresses.
Which I've been having a stupid amount of trouble with failed lookups, etc too - have switched to 3rd party DNS until it's resolved. Perhaps I'll try the 203.97 addresses.

Thanks for that, I've located your account & will pass feedback on to our service partners.

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juliryan

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Wannabe Geek

#1068352 18-Jun-2014 12:21

I was having these same issues on cable in Wellington. Had been using the old Paradise servers (203.96.152.4 and 203.96.152.12). Nobody ever told me to stop using them! Completely borked today. Failed to resolve after five or more tries. For https also.

Have switched over to 203.97.78.43 and 203.97.78.44 to see if things improve.

Ping

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#1068369 18-Jun-2014 12:36

I'm using NS1.ihug.co.nz (203.109.129.67) and NS2.ihug.co.nz (203.109.129.68) until this is sorted - working nicely for now.

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TwoSeven

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#1068385 18-Jun-2014 12:49

NikT: Hi folks,

Would love to get some more examples - Have only received one so far. :)

TwoSeven: If I do an nslookup on a site that is not responding, I get DNS error timeout as a response.

Could you please let us know the timestamps if this happens again?

TwoSeven: Out of interest, have the DNS server addresses for the TC cable network changed at any time? Just wondering what they should be.

The correct DNS servers for Vodafone/exTCL Cable should be 203.97.78.43 & 203.97.78.44.

The Paradise DNS servers, 203.96.152.4 & 203.96.152.12, were previously used as well.

thanks for that, i am still using the old
paradise dns servers (never got told I needed to change). last night I found some new addresses on the VF site (ending 129.67 and 129.68) these Had a 25ms ping and seem fine. There are others listed ending in 191.1 but they also have a pigh ping.

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MadEngineer

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#1068553 18-Jun-2014 15:20

Those that have this issue, enter the following into command prompt for giggles/curiosity:

nslookup
server your-default-DNS-server-ip-here
random-domain-names.com

You're not on Atlantis anymore, Duncan Idaho.

mattbush

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#1068752 18-Jun-2014 18:24

Shame on your really VF..and you expect customers to solve this for you.

Surely you can implement systems to test this.

Considering all the bad press about this over the years isn't it time it was resolved once and for all?

djpaubes

394 posts

Ultimate Geek

#1068803 18-Jun-2014 19:27

Hey Guys,

So I think I'm using the old paradise DNS?

203.96.152.4

203.96.152.12

Do I assume correct?

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