pcs:  but why such crap support from VF?

quickymart: There are at least two Watershed Roads near Palmerston North, one is in Hunterville, one in Bunnythorpe. Which is yours?

pcs: I will shift to another ISP as this seems to be the only way to tell if it is a problem related to VF or not Thanks.

pcs: No response to emails that contained logs that I was asked to send. Over an hour on the phone to speak to someone if lucky.  No updates at all.  Months of issues. 
Yes, you responded very quickly Johnr and it is appreciated, but I have had absolute crap support from the so called support line.

sbiddle:

pcs: No response to emails that contained logs that I was asked to send. Over an hour on the phone to speak to someone if lucky.  No updates at all.  Months of issues. 
Yes, you responded very quickly Johnr and it is appreciated, but I have had absolute crap support from the so called support line.

While it's no excuse it's pretty much safe to say that 90% of CSRs for any ISP aren't going to have any of the knowledge that quite a few people on here have. If you rang up most helpdesks and asked them to explain the Conklin situation most would have no idea.

It's also a very real world reality that the vast majority of "slow speed" issues that end users report are nothing at all to do with the ISP or network, they're either end users a) expecting WiFi to be as good as Ethernet, b) refusing to understand or believe that their home wiring is likely impacting their connection c) users who once told (b) still refuse to do anything, d) high usage, particularly upload which can very easily saturate an ADSL connection and severely affect downstream.

If you're on a Conklin I feel sorry you. If you're not somewhere that is scheduled for a RBI ISAM upgrade then there will never be a fix for your copper problem, the solution is move to RBI wireless (which is a regulated offering designed to replace copper in situations such as yours) or to another wireless provider.

pcs:

sbiddle:

pcs: No response to emails that contained logs that I was asked to send. Over an hour on the phone to speak to someone if lucky.  No updates at all.  Months of issues. 
Yes, you responded very quickly Johnr and it is appreciated, but I have had absolute crap support from the so called support line.

While it's no excuse it's pretty much safe to say that 90% of CSRs for any ISP aren't going to have any of the knowledge that quite a few people on here have. If you rang up most helpdesks and asked them to explain the Conklin situation most would have no idea.

It's also a very real world reality that the vast majority of "slow speed" issues that end users report are nothing at all to do with the ISP or network, they're either end users a) expecting WiFi to be as good as Ethernet, b) refusing to understand or believe that their home wiring is likely impacting their connection c) users who once told (b) still refuse to do anything, d) high usage, particularly upload which can very easily saturate an ADSL connection and severely affect downstream.

If you're on a Conklin I feel sorry you. If you're not somewhere that is scheduled for a RBI ISAM upgrade then there will never be a fix for your copper problem, the solution is move to RBI wireless (which is a regulated offering designed to replace copper in situations such as yours) or to another wireless provider.

Thanks for that. Yes I should have come to geekzone first! How can I find out if we are on a Conklin and if there is an upgrade planned?