We have had months of very low internet speeds.  Our DSL connection is usually around 6900kbps yet speedtest results are as low as 0.1Mbps (latest 0.5Mbps).  Everything was ok until a few months ago when we had a call from VF sales offering to 'upgrade' us to the entertainment plan, higher data caps etc.  Within a few days of being on the new plan, our speeds dropped.  After a few weeks I phoned the helpdesk and was asked to do some logs over the next few days and then email them through to the technician who would pass them on to the appropriate team.

I never received a reply or follow up communication at all.  I emailed a couple of times to the email address but still no response.

I phoned a few times over the next couple of months and was told someone will look into it and get back to me.....never happened.

Every time I have tried to call, I have been on hold for over an hour and have had to hang up.  Last Friday I got through to someone after 82mins of being on hold.  Explained the situation to the very helpful technician who could see I had been in touch a few times before and was very apologetic.  He checked everything and said yes, definite a VF issue, possible needed ports reset of something like this.  Said he would try a couple of things then raise it with the 'level2' support team and would give me a call the next day.  Within a few minutes of getting off the phone I ran another speedtest and to my surprise we were back to a healthier 5.5Mbps!  Awesome, he sorted it............so I thought...

I missed his call the next day but he left a message saying that they have raised a fault with Chorus and it would be sorted within 48hours.  I ran another speedtest later that night and we were back to a ridiculously low speed.

Its now 4 days later, still slow speeds, no support emails or phone calls and cannot get through on the helpline....where do we go from here??