I never received a reply or follow up communication at all. I emailed a couple of times to the email address but still no response.
I phoned a few times over the next couple of months and was told someone will look into it and get back to me.....never happened.
Every time I have tried to call, I have been on hold for over an hour and have had to hang up. Last Friday I got through to someone after 82mins of being on hold. Explained the situation to the very helpful technician who could see I had been in touch a few times before and was very apologetic. He checked everything and said yes, definite a VF issue, possible needed ports reset of something like this. Said he would try a couple of things then raise it with the 'level2' support team and would give me a call the next day. Within a few minutes of getting off the phone I ran another speedtest and to my surprise we were back to a healthier 5.5Mbps! Awesome, he sorted it............so I thought...
I missed his call the next day but he left a message saying that they have raised a fault with Chorus and it would be sorted within 48hours. I ran another speedtest later that night and we were back to a ridiculously low speed.
Its now 4 days later, still slow speeds, no support emails or phone calls and cannot get through on the helpline....where do we go from here??