Huge drop in Broadband Speed but ping is slightly better

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Huge drop in Broadband Speed but ping is slightly better

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hio77

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#1209222 6-Jan-2015 14:04

Your stats jumping around as much as they are is a pretty good indication of a fault too.

As painful as it might be, follow the process with the CSRs is your best bet.

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yitz

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#1209232 6-Jan-2015 14:20

Yeah in those stats the noise margin is jumping all over the place... not good... I had the same symptoms with a corroded joint at a jack point.

OrphanAnnie

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#1209245 6-Jan-2015 14:26

I called Vodafone back a little while ago and they have booked a callout for Chorus so it will be fixed. jonb, you are right. My line maintenance fee does cover internal wiring too so that was a nice surprise. Thanks for your help everyone.

coffeebaron

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#1209247 6-Jan-2015 14:29

johnr: Do it once do it correctly with a master filter

Depending on where you are, I can install a master filter. I cover Waikato, BoP & Auckland areas.
Flick me a message or email if interested.
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OrphanAnnie

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#1209257 6-Jan-2015 14:35

Your pricing is reasonable so I would take you up on that coffeebaron but I'm in Hawkes Bay.

OrphanAnnie

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#1210034 7-Jan-2015 17:08

yitz: Yeah in those stats the noise margin is jumping all over the place... not good... I had the same symptoms with a corroded joint at a jack point.

And that's exactly what the problem was. Chorus arrived this morning and sorted it out. Good call yitz.

Sideface

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#1210046 7-Jan-2015 17:35

OrphanAnnie:
yitz: Yeah in those stats the noise margin is jumping all over the place... not good... I had the same symptoms with a corroded joint at a jack point.

And that's exactly what the problem was. Chorus arrived this morning and sorted it out. Good call yitz.

So what is your downstream attenuation now?

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johnr

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#1210054 7-Jan-2015 17:52

OrphanAnnie: I called Vodafone back a little while ago and they have booked a callout for Chorus so it will be fixed. jonb, you are right. My line maintenance fee does cover internal wiring too so that was a nice surprise. Thanks for your help everyone.

This will not get a master filter installed

OrphanAnnie

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#1210056 7-Jan-2015 17:54

Sideface:
OrphanAnnie:
yitz: Yeah in those stats the noise margin is jumping all over the place... not good... I had the same symptoms with a corroded joint at a jack point.

And that's exactly what the problem was. Chorus arrived this morning and sorted it out. Good call yitz.

So what is your downstream attenuation now?

Not great but probably about as good as it will get where we are.

OrphanAnnie

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#1210057 7-Jan-2015 17:58

johnr:
OrphanAnnie: I called Vodafone back a little while ago and they have booked a callout for Chorus so it will be fixed. jonb, you are right. My line maintenance fee does cover internal wiring too so that was a nice surprise. Thanks for your help everyone.

This will not get a master filter installed

No but the line crackling got fixed. I asked the guy from Chorus about a master filter and he didnt think it would make much difference to the speed. Our exchange is still on adsl1 and he said there are no plans at all to upgrade it. He said if it did, it wouldnt be that noticeable.

hio77

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#1210103 7-Jan-2015 18:50

OrphanAnnie:
johnr:
OrphanAnnie: I called Vodafone back a little while ago and they have booked a callout for Chorus so it will be fixed. jonb, you are right. My line maintenance fee does cover internal wiring too so that was a nice surprise. Thanks for your help everyone.

This will not get a master filter installed

No but the line crackling got fixed. I asked the guy from Chorus about a master filter and he didnt think it would make much difference to the speed. Our exchange is still on adsl1 and he said there are no plans at all to upgrade it. He said if it did, it wouldnt be that noticeable.

pure lazyness.

a splitter will always help, it may not be noticeable but at the very least it cuts out all your house wiring of being a cause of any future issues.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

johnr

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#1210136 7-Jan-2015 20:00

OrphanAnnie:
johnr:
OrphanAnnie: I called Vodafone back a little while ago and they have booked a callout for Chorus so it will be fixed. jonb, you are right. My line maintenance fee does cover internal wiring too so that was a nice surprise. Thanks for your help everyone.

This will not get a master filter installed

No but the line crackling got fixed. I asked the guy from Chorus about a master filter and he didnt think it would make much difference to the speed. Our exchange is still on adsl1 and he said there are no plans at all to upgrade it. He said if it did, it wouldnt be that noticeable.

Every bit helps! I would of asked for a install

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