Huge drop in Broadband Speed but ping is slightly better

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OrphanAnnie

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#160404 5-Jan-2015 20:17

Is someone able to explain to me why this might be please.

This was my speedtest done last year 19th Feb 2014

and my speedtest today

That's shocking and even though I live rurally and our exchange is probably old, I was at the same address on both occasions.

I have had problems with broadband dropping out the past two days and the phone line has been terrible (crackling) and went dead on two occasions. I spoke to Vodafone CS person about this and she tested my phone line. She said it was good, blamed my filters for the problem and told me to replace them. Although I cant see how dodgy filters would cause the issues with my phone line, I unplugged everything last night and only plugged in my router (Belkin F7D3402 Share Wireless Modem Router) and while the connection hasnt dropped today (yet) it is so slow I might as well be on dialup (I havent even used 10% of my monthly data allocation). The phones are still unplugged but I just plugged them in to see if they work. The older phone (Uniden dect 6) doesnt get a dialtone (and I told her this) and the new one (Uniden Xdect 6135BTU) does but will only connect intermittently.

Thanks for any help and let me know if you need more information (OS is Win7 in case it's relevant).

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#1208754 5-Jan-2015 20:17

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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OrphanAnnie

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#1208767 5-Jan-2015 20:23

Yes the router (and computer) was rebooted and the latest test was done on an ethernet connection to the router. The test last year was using wireless. I have an 80GB broadband and phone plan with Vodafone (ex Clear) and I was told my exchange is still on adsl by my ISP when we moved here nearly three years ago and I have no reason to believe that has changed. If it has, no-one has told me.

Can someone tell me how to obtain my router stats please?

hio77

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#1208773 5-Jan-2015 20:30

Crackling on the line would indicate a fault...

Try an isolation test.

Call and report your phoneline is having an issue Explain the crackling to them again, likely fixing your phoneline will fix your dsl too.

Could be a good idea to look at having a master filter installed too, see what you can squeeze out of your line.

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OrphanAnnie

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#1208776 5-Jan-2015 20:35

Ok, I'll give that a go tomorrow. What is an isolation test? Is that something I can do or do Vodafone do it?

hio77

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#1208780 5-Jan-2015 20:39

OrphanAnnie: Ok, I'll give that a go tomorrow. What is an isolation test? Is that something I can do or do Vodafone do it?

an isolation test you can do yourself

Vodafone do a good job at explaining it, have a read and follow through.

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OrphanAnnie

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#1208782 5-Jan-2015 20:40

Ok. Thanks very much for your help.

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matisyahu

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#1208852 5-Jan-2015 22:41

They're also two difference servers; one is Wellington the other is Tauranga.

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hio77

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#1208887 6-Jan-2015 00:54

kawaii: They're also two difference servers; one is Wellington the other is Tauranga.

Ild suspect thats just geoip and a nullissue...

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johnr

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#1208888 6-Jan-2015 01:52

See about a master filter install and remove the line filters

OrphanAnnie

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#1209130 6-Jan-2015 12:15

I'm no expert but it has to be the phone line. It cut out totally about 5 minutes ago so I plugged the phone back in and it was as dead as a doornail. It's working again now so I'll ask a couple of questions before I ring. My router stats from this morning are below:

The last screenshot is what I have at the moment.

I understand that a tech can tell me how far from the exchange I am from those figures. The reason I ask is I believe vdsl is available in my area and I am considering it (I believe a master splitter is installed as part of the upgrade) but I'm not sure if it would be worth my while considering the lousy broadband reception we get. Can someone please advise me?

I would also like to know what the deal is with charging. I pay line maintenance. Does that include wiring to the house or just to the street. I know that internals are not covered. Thanks for any help.

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#1209187 6-Jan-2015 13:14

OrphanAnnie: I'm no expert but it has to be the phone line. It cut out totally about 5 minutes ago so I plugged the phone back in and it was as dead as a doornail. ...

With a downsteam attenuation of 44.5db, VDSL is completely out of the question.

Hopefully this very high attenuation is due to a line fault - get it fixed and test again.

Good luck

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OrphanAnnie

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#1209208 6-Jan-2015 13:33

Will do. Thank you.

johnr

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#1209212 6-Jan-2015 13:43

Not surprising it's dropping out

jonb

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#1209216 6-Jan-2015 13:57

From memory, I think paying the line maintenance fee means that if a tech comes to inspect, and the fault it is found to be your internal wiring rather than external (up to the where the street wiring meets your house), then you aren't charged a fee for the call out.

johnr

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#1209218 6-Jan-2015 14:03

Do it once do it correctly with a master filter

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