Vodafone systems outage 6 - 14 October 2007

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#89127 2-Oct-2007 18:37

freitasm:
ZIMsar10: I didn't have any problem deciphering what was just sent to me via txt & I personally don't care if it's txt or plain English, for me it's not an issue.

It's just wrong. Unless Vodafone is working on the assumption 80% of their users are in the 14 - 26 age bracket. There are people out there that couldn't understand, or wouldn't like to see that giberish - Iinclude myself in the second lot.

That's fine, that's your opinion. I don't agree, as I "personally don't have a problem with it".

freitasm

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Geekzone

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#89142 2-Oct-2007 19:27

Is there anything Vodafone does that you disagree with?

exportgoldman

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#89147 2-Oct-2007 19:37

Dude, seriously, it's the language of the medium - but I wouldn't expect to see the same TXTspeak from them in written letters.

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freitasm

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#89149 2-Oct-2007 19:43

No, it's not the language of the medium. Vodafone did not send this gibberish to on account business customers.

cokemaster

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#89151 2-Oct-2007 19:47

I'd like to take it a step further - if you were a paying customer, would you like something in plain clear english or this 'text speak' which in my opinion is at the bottom of the gutter when it comes to the English language.

I want to be treated as a customer, not some teenage text-adicted punk.

The outage is bad enough as its the 3rd time now for their billing system?

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nzbnw

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#89155 2-Oct-2007 20:03

freitasm: Is there anything Vodafone does that you disagree with?

ROTFL.

cokemaster: I'd like to take it a step further - if you were a paying customer, would you like something in plain clear English or this 'text speak' which in my opinion is at the bottom of the gutter when it comes to the English language.

Well not that I am (unless you count my prepaid connection I don’t use, and only top up $20 every year to keep active) a paying customer, but still even when I text myself, I like to use full English, even though I could be described of an age group who would be predominately txt'n as you say.

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#89161 2-Oct-2007 20:21

With predictive text, text bundles and phones that handle concatenated messages being commonplace there is really no excuse for 'txt' language these days.

You may have read a while ago (As I did) that NZQA allows 'txt' language to be used in NCEA high school examinations (Except english). What is the world coming to?!

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cranz

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#89162 2-Oct-2007 20:26

Back on to topic perhaps?

Zimsar10

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#89186 2-Oct-2007 22:37

freitasm: Is there anything Vodafone does that you disagree with?

What has this got to do with the topic? Stop targeting me & get off my back please.

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#89187 2-Oct-2007 22:46

ZIMsar10:
freitasm: Is there anything Vodafone does that you disagree with?

What has this got to do with the topic? Stop targeting me & get off my back please.

To be fair, you have been asking for it...

But I'll leave it at that...

nzbnw

slotherby

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#89191 2-Oct-2007 23:05

6th to the 14th. Don't make me laugh, they still haven't got their billing system sorted from their last 'upgrade'. I haven't been able to get any reliable GPRS data records since the update. Each time I ask I get a different figure for the same period. A friend of mine hasn't had a bill for over three months but keeps getting threatened that she will be cut off if she doesn't pay the bill - BTW they can't tell her what her bill is!!

What I did hear about the billing upgrade is that it allows Vodafone to offer far better services, like taking your minutes and rates with you to Fiji & Aus. I said 'allows' doesn't mean they'll do it though.

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#89203 3-Oct-2007 00:04

I'm obviously not alone in the "billing blues" it was enough this month after 2 years of almost continuous problems to just force me to just disconnect my account and dump the wonderful N95.
Number portability RULES!

Good luck Vodafone, You'll need it! I'll be watching the mess afterwards with total glee.

riahon

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#89208 3-Oct-2007 05:39

alasta:
freitasm: It's just wrong. Unless Vodafone is working on the assumption 80% of their users are in the 14 - 26 age bracket. There are people out there that couldn't understand, or wouldn't like to see that giberish - Iinclude myself in the second lot.

I totally agree. I consider it to be an insult to my intelligence, and it creates the impression that Vodafone are unprofessional.

This arguement has a certain ring to it......Confusion is a marketing tool, every telco uses it.

Have to agree with the whole inappropriate use of text speak. It shows a contempt and disrespect to assume that everyone uses or understands it. Use it amongst yourselves, fine but if you are texting an unknown (as VF are doing when the text out to customers) then it is appropriate that they use a more formal register.

I understand it but refuse to use it (thanks mainly to Jeyo and qwerty keyboard on titan) or receive texts with extreme text speak.

If I receive something with abhorrent use of text speak I reply with 1 word.... "English"

Zimsar10

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#89209 3-Oct-2007 06:47

nzbnw:
ZIMsar10:
freitasm: Is there anything Vodafone does that you disagree with?

What has this got to do with the topic? Stop targeting me & get off my back please.

To be fair, you have been asking for it...

But I'll leave it at that...

nzbnw

I don't think so. If I have an opinion, providing it doesn't go against the rules, then I am entitled to it & people should not single me out for that opinion, this is meant to be a forum whereby people help people, NOT where people target people for lame flame wars, such as yourself & Mauricio have done in this thread. There is an unwritten rule, if you have nothing nice to say, then don't say it.

To be honest, your staunch views with Telecom are no different to mine with Vodafone, so it's like "the pot calling the kettle black".

Please stop going off topic & deliberately targeting me & enticing me into a flame war, it's not what this forum is meant to be about & it's a bad look, now back on topic please.

pando

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#89227 3-Oct-2007 09:46

I've been a Vodafone customer for 7-8 years now and i've never had any issues till those recent changes whereupon i've lost the ability to check my quota balances with any accuracy. Being able to use Best Mate has improved things somewhat and I've definitely not had the issues others seem to have had with billing but I'd like to think that having had reasonable service for that long would make up for these recent woes.

I got that message too, but mine was not in TXT speak, it did seem to be in plain English, but it was, IMO, still smacking of unprofessional being so short notice. Question is, will this outage resolve the problems we're having as they didn't exactly say what they were actually doing and didn't point me in any directions...

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