We are writing to let you know about a planned outage to some of our bhind-the-scenes systems for five business days, from 6 to 14 October 2007.
During this time you and your staff still continue to enjoy the full use of you Vodafone mobile for calls and TXTing as normal. However there will be some temporary delays to the services you're used to.
The planned outage is ahppening because of the Australian rollout of our trans-Tasman operating system. This system will link Australia, New Zealand and Fiji together, delivering capability advantages for the future. Our focus is always on delivering the best mobile capability and systems to our customers.
Some of the ways this could affect you are listed below:
International roaming setup - you will be unable to activate roaming during this time. If you need to activate roaming for this period, please contact us before 5 Octobr 2007. If you already have roaming activated, your service will still works as normal.
Connections and changing your plans - you will be unable to add or remove connections to your account.
Re-signing your Vodafone contract - you will be able to re-sign to your Vodafone contract, but there will be delays in switching to your new plan. We will contact you when your plan has been changed.
Paying your bill - one -off credit card payments and payments by Hotlink will b unavailable. All other payment methods will be unaffected.