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Topic # 16266 2-Oct-2007 11:31
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I heard something yesterday in our #geekzone chat channel, but Vodafone didn't comment on my request for information. This morning I got a snail mail with the following:


We are writing to let you know about a planned outage to some of our bhind-the-scenes systems for five business days, from 6 to 14 October 2007.

During this time you and your staff still continue to enjoy the full use of you Vodafone mobile for calls and TXTing as normal. However there will be some temporary delays to the services you're used to.

The planned outage is ahppening because of the Australian rollout of our trans-Tasman operating system. This system will link Australia, New Zealand and Fiji together, delivering capability advantages for the future. Our focus is always on delivering the best mobile capability and systems to our customers.

Some of the ways this could affect you are listed below:

International roaming setup - you will be unable to activate roaming during this time. If you need to activate roaming for this period, please contact us before 5 Octobr 2007. If you already have roaming activated, your service will still works as normal.

Connections and changing your plans - you will be unable to add or remove connections to your account.

Re-signing your Vodafone contract - you will be able to re-sign to your Vodafone contract, but there will be delays in switching to your new plan. We will contact you when your plan has been changed.

Paying your bill - one -off credit card payments and payments by Hotlink will b unavailable. All other payment methods will be unaffected.





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  Reply # 89059 2-Oct-2007 11:38
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Will this affect Vodem too ?




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  Reply # 89060 2-Oct-2007 11:44
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Just got the following text message:

From 6-144Oct we're doing some work on our systems. U cn still call/TXT, but there'll B delays 2 chk yr BAL, make payments & change plans. Back 2 normal on 14th!

 
 
 
 




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Reply # 89062 2-Oct-2007 11:48
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Why do they change those SMS with this SMS speak?


From 6-14/10 we're doing some work on our systems. You can call/TXT, but there'll be delays checking your balance, paying & changing plans. Back to normal on 14


There you go. Exactly 160 characters, and English!





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  Reply # 89066 2-Oct-2007 11:56
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freitasm:

Why do they change those SMS with this SMS speak?



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  Reply # 89070 2-Oct-2007 12:15
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The planned outage is ahppening because of the Australian rollout of our trans-Tasman operating system. This system will link Australia, New Zealand and Fiji together, delivering capability advantages for the future.


Australian customers can bring their prepay number to Plan.... 


Might this possibly mean that we would have the same system as Australia, as well as all the features available to them too???

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  Reply # 89071 2-Oct-2007 12:21
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Back into the Pit Stop?? (I could do with an oil and lube)




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  Reply # 89075 2-Oct-2007 12:38
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Give up whiole you still can! I can very much doubt thet they will come out of this alive. bets anyone?

So little warning given also (5 whole days)

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  Reply # 89076 2-Oct-2007 12:42
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I just checked the PO Box and sure enough I got a copy of the letter Mauricio described earlier. Interestingly enough though it was addressed to my company, who is no longer a Vodafone customer as of the beginning of this year (I moved my number to a personal account)

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  Reply # 89078 2-Oct-2007 12:42
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paradoxsm: Give up whiole you still can! I can very much doubt thet they will come out of this alive. bets anyone?

So little warning given also (5 whole days)

They did do six weeks of rigorous testing, although admittedly on us Wink.




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Reply # 89086 2-Oct-2007 13:07
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jesseycy:

Australian customers can bring their prepay number to Plan.... 


Might this possibly mean that we would have the same system as Australia, as well as all the features available to them too???


The system may support it... however whether vodafone New Zealand supports is another matter.




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  Reply # 89097 2-Oct-2007 14:55
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freitasm:

Why do they change those SMS with this SMS speak?


From 6-14/10 we're doing some work on our systems. You can call/TXT, but there'll be delays checking your balance, paying & changing plans. Back to normal on 14


There you go. Exactly 160 characters, and English!



I vote for Mauricio as SMS scribe. At the very least, thanks for translating the gibberish I received on my phone this morning.




 

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Reply # 89114 2-Oct-2007 17:37
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I didn't have any problem deciphering what was just sent to me via txt & I personally don't care if it's txt or plain English, for me it's not an issue.

I suspect some Number Portability issues may be rectified as a result of this Systems Outage.

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  Reply # 89115 2-Oct-2007 17:39
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I got a letter in the mail today about it. At least that was in proper English.




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Reply # 89124 2-Oct-2007 18:21
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ZIMsar10: I didn't have any problem deciphering what was just sent to me via txt & I personally don't care if it's txt or plain English, for me it's not an issue.


It's just wrong. Unless Vodafone is working on the assumption 80% of their users are in the 14 - 26 age bracket. There are people out there that couldn't understand, or wouldn't like to see that giberish - Iinclude myself in the second lot.




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  Reply # 89125 2-Oct-2007 18:31
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freitasm: It's just wrong. Unless Vodafone is working on the assumption 80% of their users are in the 14 - 26 age bracket. There are people out there that couldn't understand, or wouldn't like to see that giberish - Iinclude myself in the second lot.


I totally agree. I consider it to be an insult to my intelligence, and it creates the impression that Vodafone are unprofessional.

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