when a cable plan advertised dosen't exist

Forums › One NZ (including Farmside) › when a cable plan advertised dosen't exist

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Screeb

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#1233741 9-Feb-2015 21:15

It's always a bit worrying when a telecommunications company can't get their communications right. Especially over something so simple as the price and speed of their plans!

Can someone from VF clarify? johnr? Anybody out there?

MikeHales

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#1233747 9-Feb-2015 21:45

Happy to help. What's the question. Website all up to date, we had some price changes rolling through hence the mixed messages but all square now.

Screeb

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#1233758 9-Feb-2015 22:04

For naked unlimited cable 50/2 -

Webpage: $89 (http://www.vodafone.co.nz/broadband/naked-high-speed-cable/)
Offer summary: $79 (http://www.vodafone.co.nz/cms/documents/cable-naked-offer-summary.pdf)

Additionally, dbs said "VF have acknowledged that there is no 100/10 plan available to me as a cable user, only 50 or 130mbit. but they still advertise it."

MikeHales

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#1233766 9-Feb-2015 22:13

In the pdf under the price it says add $10 for unlimited so $89 same as site.

Brumfondl

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#1233769 9-Feb-2015 22:19

MikeHales: In the pdf under the price it says add $10 for unlimited so $89 same as site.

Um, no it doesn't. It says add $10 for 100Mbit...

MikeHales

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#1233771 9-Feb-2015 22:25

True, will fix that, thanks! But what was the original question? Is 130 plan for sale, no. Plans listed online are, 130 retired.

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Brumfondl

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#1233774 9-Feb-2015 22:30

MikeHales: True, will fix that, thanks! But what was the original question? Is 130 plan for sale, no. Plans listed online are, 130 retired.

And yet on the bottom of Page 1 is a client being told you don't offer 100Mbit on cable, only 130Mbit. Now do you understand why people are confused?

freitasm

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#1233775 9-Feb-2015 22:31

MikeHales: In the pdf under the price it says add $10 for unlimited so $89 same as site.

From previous page:

"ok, just to inform the outcome (so far).
VF have acknowledged that there is no 100/10 plan available to me as a cable user, only 50 or 130mbit.
but they still advertise it. The costs are way out of wack from whats advertised on main page, and I cant find any plans on 130mbit
but we have come to an agreement. god help anyone tring to change plans"

Someone in the call centre has no clue about the plans.

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MikeHales

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#1233779 9-Feb-2015 22:38

I see, that conversation has thrown things out, fair enough. As mentioned, quite a bit of change so understandable if rep made a mistake. Apologies for confusion.

dbs

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#1233790 9-Feb-2015 23:16

mike, i dont to sound like an arse. but I spent nearly a month trying to get on 100/10 cable, VF sold it twice but billing and techincal wouldn't do it.
Is it a plan that is only sold if competition fibre is down the street?. just wondering if Iv'e missed something.

dylanp

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#1233909 10-Feb-2015 09:08

dbs: mike, i dont to sound like an arse. but I spent nearly a month trying to get on 100/10 cable, VF sold it twice but billing and techincal wouldn't do it.
Is it a plan that is only sold if competition fibre is down the street?. just wondering if Iv'e missed something.

Please private message me your account details and I'll ask what's happening. To confirm, our offers don't depend on what others are selling.

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dbs

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#1234374 10-Feb-2015 22:38

soz dylan, i have finaly got this sorted in the last couple of days and dont want to screw it up by adding more complications.
I am happy with the outcome so far. (price as advertised)

sent PM half hour after this

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