VodafoneNZ Android App update

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jay63

65 posts

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#1290706 24-Apr-2015 11:17

Have just sent a screen shot to John at Vodafone per request. Thanks for the prompt attention. Look forward to simple resolution.

Jay

johnr

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#1290715 24-Apr-2015 11:26

jay63: Have just sent a screen shot to John at Vodafone per request. Thanks for the prompt attention. Look forward to simple resolution.

Jay

Got the email

jay63

65 posts

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#1292767 28-Apr-2015 10:05

johnr:
jay63: Have just sent a screen shot to John at Vodafone per request. Thanks for the prompt attention. Look forward to simple resolution.

Jay

Got the email

Any update on app fixes?

Thx Jay

johnr

19282 posts

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Inactive user

#1292795 28-Apr-2015 10:34

jay63:
johnr:
jay63: Have just sent a screen shot to John at Vodafone per request. Thanks for the prompt attention. Look forward to simple resolution.

Jay

Got the email

Any update on app fixes?

Thx Jay

You sent us a screen shot on Friday after the update was pushed out and it's been a long weekend, I would say this is not top of the priorty list to work on over a long weekend to push out Tuesday morning,

jay63

65 posts

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#1292800 28-Apr-2015 10:48

johnr:
jay63:
johnr:
jay63: Have just sent a screen shot to John at Vodafone per request. Thanks for the prompt attention. Look forward to simple resolution.

Jay

Got the email

Any update on app fixes?

Thx Jay

You sent us a screen shot on Friday after the update was pushed out and it's been a long weekend, I would say this is not top of the priorty list to work on over a long weekend to push out Tuesday morning,

Wow John - an "interesting" Vodafone response .

As a user, I go out of my way to help with errors related to Vodafone's release of a new app and you never bother to even say thanks and then have the gall to say this is not a priority and I should know that. If you read my comment it says "any update" and that is all.

If this is Vodafone's version of customer service - poor attitude and broken app - likely time to move elsewhere. Happy to discuss with your leadership team. Let's do better from here please.

johnr

19282 posts

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Inactive user

#1292813 28-Apr-2015 11:05

@jay63 I was only the messenger making sure your feedback got to the correct team in Vodafone, Please Don't shoot the messager and Geekzone is not an official channel into the Vodafone digital team also I volunteer my time here on Geekzone so when you see me posting during the week or weekend helping out I am not paid for this work

John

jay63

65 posts

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#1292820 28-Apr-2015 11:14

johnr: @jay63 I was only the messenger making sure your feedback got to the correct team in Vodafone, Please Don't shoot the messager and Geekzone is not an official channel into the Vodafone digital team also I volunteer my time here on Geekzone so when you see me posting during the week or weekend helping out I am not paid for this work

John

Thanks John. Have a good week.

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freitasm

BDFL - Memuneh
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#1292830 28-Apr-2015 11:15

jay63: Wow John - an "interesting" Vodafone response .

As a user, I go out of my way to help with errors related to Vodafone's release of a new app and you never bother to even say thanks and then have the gall to say this is not a priority and I should know that. If you read my comment it says "any update" and that is all.

If this is Vodafone's version of customer service - poor attitude and broken app - likely time to move elsewhere. Happy to discuss with your leadership team. Let's do better from here please.

What John meant is that Friday was end of the week, then we had a three day long holiday. I wouldn't expect a team to turn around a fix such as this over a long weekend.

Seeing this seems to be a very specific fault it probably affect a small number of users. Considering there's development time, testing the conditions that are specific, a holiday in the middle I'd say getting their attention was already a good thing.

Dratsab

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#1292901 28-Apr-2015 12:30

jay63:
johnr:
jay63:
johnr:
jay63: Have just sent a screen shot to John at Vodafone per request. Thanks for the prompt attention. Look forward to simple resolution.

Jay

Got the email

Any update on app fixes?

Thx Jay

You sent us a screen shot on Friday after the update was pushed out and it's been a long weekend, I would say this is not top of the priorty list to work on over a long weekend to push out Tuesday morning,

Wow John - an "interesting" Vodafone response .

As a user, I go out of my way to help with errors related to Vodafone's release of a new app and you never bother to even say thanks and then have the gall to say this is not a priority and I should know that. If you read my comment it says "any update" and that is all.

If this is Vodafone's version of customer service - poor attitude and broken app - likely time to move elsewhere. Happy to discuss with your leadership team. Let's do better from here please.

Sounds like an extremely overblown sense of self importance you've got going on there. I think the response you got was perfectly valid and reasoned.

dafman

3927 posts

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#1292905 28-Apr-2015 12:38

Just updated your app. Very clean and intuitive interface, great job by your app team. Other nz companies should take note (eg. I'm talking to you, bluebubble taxis).

johnr

19282 posts

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Inactive user

#1297493 4-May-2015 10:52

jay63:
johnr:
jay63: Have just sent a screen shot to John at Vodafone per request. Thanks for the prompt attention. Look forward to simple resolution.

Jay

Got the email

Any update on app fixes?

Thx Jay

Just spoken to one of the guys in the team, Further changes will come in the next major release which is still a few weeks off

John

johnr

19282 posts

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#1320302 9-Jun-2015 13:52

New update out for Android ' My Vodafone ' App incudes SIM swap feature

jay63

65 posts

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#1320394 9-Jun-2015 15:50

Hi John

Thanks for the update. Unfortunately still have identical account listing issues as per post 23 April.

Sim swap great idea. Just wish account access stuff was working since new app release.

johnr

19282 posts

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Inactive user

#1320401 9-Jun-2015 16:00

jay63: Hi John

Thanks for the update. Unfortunately still have identical account listing issues as per post 23 April.

Sim swap great idea. Just wish account access stuff was working since new app release.

V3.2 is coming to address other issues

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