The convoluted maze that is contacting Vodafone

Forums › One New Zealand (including Vodafone, WxC, Farmside) › The convoluted maze that is contacting Vodafone

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343 posts

Ultimate Geek

#1302585 12-May-2015 10:35

I have the emailed statements and really like them. You can just read them on your phone.

I found that to create an account it demands a mobile number, to send a verification to, so that rules out my landline Vodafone number. However it doeswn't accept an 027 number as a valid number!

StevieT

702 posts

Ultimate Geek

#1302586 12-May-2015 10:35

netspanner: Just changed the number to a 960 local number and got "** Sorry we are experiencing technical difficulties. Please try again later or call Customer Services on 777 for assistance. "

Are you using the app, on your phone?

if you are, go on your computer. log in at link provided for TCL accounts, enter your account number (not a 960 local number) and your account password.

netspanner

343 posts

Ultimate Geek

#1302619 12-May-2015 11:12

Thanks Steve, therein lies the problem, I may have forgotten the pw, which then leads a merry chase around in circles.

johnr

19282 posts

Uber Geek
Inactive user

#1302633 12-May-2015 11:22

Make sure you call ' 0508 888 800 ' as you are a Cable (HFC) customer

dylanp

840 posts

Ultimate Geek

Trusted

#1302639 12-May-2015 11:30

netspanner: Thanks Steve, therein lies the problem, I may have forgotten the pw, which then leads a merry chase around in circles.

This might be stating the obvious, but have you tried the "Forgotten your password?" link under the login section of the CutsomerZone page? Is it not working for you? If so what happens?
http://customerzone.vodafone.co.nz/

netspanner

343 posts

Ultimate Geek

#1302727 12-May-2015 13:23

Tried that many times. It won't accept my 027 phone number. You need a valid phone to get a confirmation message, but it seems only a Vodafone number will do, not a Spark number. This is crazy. I get a "Mobile number not recognised" or something like that, error.

johnr

19282 posts

Uber Geek
Inactive user

#1302791 12-May-2015 13:52

netspanner: Tried that many times. It won't accept my 027 phone number. You need a valid phone to get a confirmation message, but it seems only a Vodafone number will do, not a Spark number. This is crazy. I get a "Mobile number not recognised" or something like that, error.

You don't register or login to the fixed line side using any mobile number! We have already covered this

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netspanner

343 posts

Ultimate Geek

#1302853 12-May-2015 15:28

Well I bit the bullet and rang up, put the phone on speaker and let it run. Eventually I got a polite nice human who told me what my password was and I was able to log in. What a fuss!
I have used 49 gig in 13 days, which is twice as much as I ever use for a month!
All I can think might be using it is OneDrive updating itself. Amazing.

notesgnome

117 posts

Master Geek

ID Verified

Lifetime subscriber

#1302916 12-May-2015 15:52

Don't forget that you can also see uploads/downloads by hour of day as well (for a selected day).

This may help you identify the culprit...

Dratsab

3946 posts

Uber Geek

Trusted

Lifetime subscriber

#1302949 12-May-2015 16:34

I logged a fault this morning using the web form which is accessed via Help|Contact Us and clicking on the Email link. Didn't need to log in to my account, just followed my nose through the form and provided an email address, my account number and a contact number along with a description of the fault. I received a confirmation email a minute or two later with a reference number. Can't say I found anything about contacting them convoluted at all.

StevieT

702 posts

Ultimate Geek

#1302969 12-May-2015 16:43

Dratsab: I logged a fault this morning using the web form which is accessed via Help|Contact Us and clicking on the Email link. Didn't need to log in to my account, just followed my nose through the form and provided an email address, my account number and a contact number along with a description of the fault. I received a confirmation email a minute or two later with a reference number. Can't say I found anything about contacting them convoluted at all.

I guess it depends on the means in which you contact them. Maybe? No? Yes?

Dratsab

3946 posts

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Lifetime subscriber

#1302972 12-May-2015 16:46

Or how hard you decide to make it for yourself.

gregmcc

2147 posts

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#1302988 12-May-2015 17:18

Dratsab: I logged a fault this morning using the web form which is accessed via Help|Contact Us and clicking on the Email link. Didn't need to log in to my account, just followed my nose through the form and provided an email address, my account number and a contact number along with a description of the fault. I received a confirmation email a minute or two later with a reference number. Can't say I found anything about contacting them convoluted at all.

New actually got a response from a person though, just a robot.

Any bets for how long it actually takes for the problem to be fully sorted out?

I bet you won't get an actual response from a person within 4 days!

johnr

19282 posts

Uber Geek
Inactive user

#1303008 12-May-2015 17:30

gregmcc:
Dratsab: I logged a fault this morning using the web form which is accessed via Help|Contact Us and clicking on the Email link. Didn't need to log in to my account, just followed my nose through the form and provided an email address, my account number and a contact number along with a description of the fault. I received a confirmation email a minute or two later with a reference number. Can't say I found anything about contacting them convoluted at all.

New actually got a response from a person though, just a robot.

Any bets for how long it actually takes for the problem to be fully sorted out?

I bet you won't get an actual response from a person within 4 days!

Depends what the actual query / issue is about for a resolution time frame

Dratsab

3946 posts

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Lifetime subscriber

#1303042 12-May-2015 18:54

It's possibly a wiring fault (DSL drops out often but especially when it rains) so it's probably not Vodafone that will have to do anything, they'll merely act as a conduit to Chorus. Irrespective of that (as it's off topic), or anything else such as how long it takes for a real person to contact me, it wasn't a convoluted process to contact them.

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