The convoluted maze that is contacting Vodafone

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netspanner

235 posts

Master Geek
+1 received by user: 38

Topic # 172107 12-May-2015 08:54

So I get an 80% usage warning on my broadband account which is totally bizzare, especially since the account had just reset last week and we don't do anything heavy on the net such as streaming TV or movies, or dl games. (2 middle aged people aren't into things like that)

Time to contact Vodafone and get it sorted out....

I came from TelstraClear and I think that was the last time I logged in, look for TelstraClear site, redirects to Vodafone anyway, so tried to make a new account.
Nope, doesn't understand my mobile number (Spark) so I can't make an account.

So I DL the account app. Nope, thats not working either. Same issue.

So I type in my account number on the website and ask to have the pw sent out to me.
Nope, can't do that either must ring them! (So why not just say that on the site instead of making us jump through hoops).

So I ring them. Nope, wait time is 15 minutes (you will be lucky) give up at 20. Music sucks,

I give up. How can I contact them?

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118 posts

Master Geek
+1 received by user: 7

Reply # 1302470 12-May-2015 09:01

5 people support this post

Honest advice - Move to another ISP

Thats what I will be doing as soon as this bloody contract I got sucked into expires

loganjames

272 posts

Ultimate Geek
+1 received by user: 18

Reply # 1302472 12-May-2015 09:05

2 people support this post

If you figure it out let's us know.

I am a cable customer, would love to turn off paper statements. It's easier to pay the $1.50 than figure out how to log in to self service.

StevieT

601 posts

Ultimate Geek
+1 received by user: 26

Reply # 1302486 12-May-2015 09:22

Did you click on https://www.vodafone.co.nz/knox/login_handler.jsp?pcode=mvf&template=myvodafone&url=https://www.vodafone.co.nz/myvodafone and 'Customer Zone' (which is what I use to log in with my TelstraClear details)?

dylanp

755 posts

Ultimate Geek
+1 received by user: 342

Trusted

Reply # 1302496 12-May-2015 09:28

One person supports this post

As a former TelstraClear customers can manage your account and check your usage etc through CustomerZone.
http://customerzone.vodafone.co.nz/

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 1302510 12-May-2015 09:43

@netspanner you can't please everyones music taste but what basic fault checking have you done on your side like scan PCs with Malwarebytes (free edition) checked for anything nasty that should not be on them?

Search Geekzone about port 53 DNS

The last person that complained about high data usage here on Geekzone I personally went and visited in Takapuna and yes PC had a virus on it,

John

MileHighKiwi

508 posts

Ultimate Geek
+1 received by user: 276

Reply # 1302516 12-May-2015 09:51

I'm at the end of my tether with Vodafone. I called them on April 22nd, 3 weeks ago, to move our 2 Degrees mobiles to them and get rid of the land-line so we just have naked unlimited broadband and Vodafone TV.

I provided the 2 Degrees account details and then heard nothing for ages. Then I got an auto generated email confirming my mobile phone package, with the wrong rates applied. Then a few days later the CSR emailed me to say 2 Degrees have told him my account details are wrong. They're not, I triple checked them.

3 weeks later I don't know what's going on. I'm on the verge of cancelling the order and looking at other providers.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 1302535 12-May-2015 09:56

@MileHighKiwi when a port happens we send those details to the LSP (losing service provider) who confirms if the details provided are correct or not,

DM me some details and I can check it out

John

netspanner

235 posts

Master Geek
+1 received by user: 38

Reply # 1302559 12-May-2015 10:19

Hi John, Thanks for the reply.

I know we don't have any viruses on our machines, I work in the IT area and we just use the broadband at home for browsing the web. All I want to do is to see a chart that tells me when and how much broadband I have been using.

I can't even make an account it it always returns "Mobile number is invalid " for my 027 and my land line.

Any help would be appreciated.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 1302566 12-May-2015 10:23

You should be logging into the fixed line using your account number (not mobile related) if you are a Cable (HFC) customer

netspanner

235 posts

Master Geek
+1 received by user: 38

Reply # 1302568 12-May-2015 10:24

Just changed the number to a 960 local number and got "** Sorry we are experiencing technical difficulties. Please try again later or call Customer Services on 777 for assistance. "

notesgnome

81 posts

Master Geek
+1 received by user: 26

Reply # 1302569 12-May-2015 10:24

As mentioned above, go to

http://customerzone.vodafone.co.nz/

you know your customer number, you just need to remember your account password. (there is an option if you forogt it.)

If you are being asked for mobile numbers, you are on the wrong screen. Try the link above.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 1302572 12-May-2015 10:26

netspanner: Just changed the number to a 960 local number and got "** Sorry we are experiencing technical difficulties. Please try again later or call Customer Services on 777 for assistance. "

Sounds like you are not actually logging into customerzone

Sideface

4799 posts

Uber Geek
+1 received by user: 3398

Lifetime subscriber

Reply # 1302573 12-May-2015 10:26

loganjames:... I am a cable customer, would love to turn off paper statements. It's easier to pay the $1.50 than figure out how to log in to self service.

I'm also on cable. I like paper statement because it's easier to spot billing errors, which happen several times a year in my experience.

Sideface

4799 posts

Uber Geek
+1 received by user: 3398

Lifetime subscriber

Reply # 1302577 12-May-2015 10:29

netspanner:... So I ring them. Nope, wait time is 15 minutes (you will be lucky) give up at 20. Music sucks,

I give up. How can I contact them?

The secret is to ring them before 7am. I have had instant pick-up at that time.

Later in the day expect 30-60 minutes wait time.

Sideface

StevieT

601 posts

Ultimate Geek
+1 received by user: 26

Reply # 1302584 12-May-2015 10:34

Sideface:
loganjames:... I am a cable customer, would love to turn off paper statements. It's easier to pay the $1.50 than figure out how to log in to self service.

I'm also on cable. I like paper statement because it's easier to spot billing errors, which happen several times a year in my experience.

You can get the exact same statement emailed to you.

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