Griven:
I've brought Phil upto date with this one this morning. The new fault that was raised on monday was requested updated 3 times from our end. It wasnt until late afternoon that we got any response which was when your partner called in and was given the contractor commit time of 3pm on 11th. As i personally spoke with her and had some prior knowledge of the situation i have advised her to contact me if she has heard nothing by lunchtime today so i can followup with Telecom faults (3pm is usually a ballpark time and contractor normally onsite sooner).

This is definately not the norm for migrations from dslam to isam, usually the process is completed inside 3-7 hours but clearly something has gone wrong with this one. This case has also been hindered with an overload at telecom faults resulting in significant delays in telecoms response times with thier fault ticket system.