vodafone email issues

Forums › One New Zealand (including Vodafone, WxC, Farmside) › vodafone email issues

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683 posts

Ultimate Geek

#1407639 16-Oct-2015 10:03

And still the same krap is thrown at us.

Fix the &@#&%Y problem............................

lisarog

10 posts

Wannabe Geek

#1407679 16-Oct-2015 10:37

Yep, 2nd day of issues here!
Hard to run a business when email is unreliable.

I am getting "some" all at once every couple of hours.

Hope this is resolved soon.

I'm on VF fibre, ihug emails.

trig42

5814 posts

Uber Geek

ID Verified

#1407704 16-Oct-2015 10:58

Ahh, this would explain why my father was texting last night saying his phone wasn't working. No emails.
At least it is not something he has done that requires a visit from IT (me).

s.joseph

589 posts

Ultimate Geek

Trusted

#1407792 16-Oct-2015 12:10

This is my 3rd day with issues, how many days before this is resolved!?

MikeHales

615 posts

Ultimate Geek

Trusted

#1407798 16-Oct-2015 12:17

Really sorry about that. We are working on it and should have an update by 3pm. Updates etc on the Vodafone Community.

andrewNZ

2487 posts

Uber Geek
Inactive user

#1407918 16-Oct-2015 15:16

Well it's after 3pm, I'm not seeing any update.

MikeHales

615 posts

Ultimate Geek

Trusted

#1407919 16-Oct-2015 15:16

Just waiting on the details from engineering team.

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davidsub

3 posts

Wannabe Geek
Inactive user

#1407923 16-Oct-2015 15:29

andrewNZ: Well it's after 3pm, I'm not seeing any update.

the update is that "by 3pm" has changed to "shortly" but the message remains the same

http://community.vodafone.co.nz/t5/Network-status/UPDATE-Vodafone-email-intermittently-unavailable-Webmail-desktop/m-p/191103

MikeHales

615 posts

Ultimate Geek

Trusted

#1407927 16-Oct-2015 15:33

update now live with some more info.

s.joseph

589 posts

Ultimate Geek

Trusted

#1407981 16-Oct-2015 16:38

"Only customers with vodafone.co.nz and ihug.co.nz email services are impacted, and we are in the process of contacting these customers."

Im on vodafone.net.nz and i'm still havingg issues.

StevieT

702 posts

Ultimate Geek

#1407984 16-Oct-2015 16:43

s.joseph: "Only customers with vodafone.co.nz and ihug.co.nz email services are impacted, and we are in the process of contacting these customers."

Im on vodafone.net.nz and i'm still havingg issues.

I believe that is an omission on their part -- I recall seeing both vodafone.co.nz and vodafone.net.nz being listed as affected in that thread on Vodafone's website.

lucky015

743 posts

Ultimate Geek

ID Verified

Trusted

#1407986 16-Oct-2015 17:06

s.joseph: "Only customers with vodafone.co.nz and ihug.co.nz email services are impacted, and we are in the process of contacting these customers."

Im on vodafone.net.nz and i'm still havingg issues.

StevieT:
s.joseph: "Only customers with vodafone.co.nz and ihug.co.nz email services are impacted, and we are in the process of contacting these customers."

Im on vodafone.net.nz and i'm still havingg issues.

I believe that is an omission on their part -- I recall seeing both vodafone.co.nz and vodafone.net.nz being listed as affected in that thread on Vodafone's website.

vodafone.net.nz emails have been running off the same platform as vodafone.co.nz, ihug.co.nz, es.co.nz and wave.co.nz emails for a year or 2 now.

dylanp

840 posts

Ultimate Geek

Trusted

#1407987 16-Oct-2015 17:07

StevieT:
s.joseph: "Only customers with vodafone.co.nz and ihug.co.nz email services are impacted, and we are in the process of contacting these customers."

Im on vodafone.net.nz and i'm still havingg issues.

I believe that is an omission on their part -- I recall seeing both vodafone.co.nz and vodafone.net.nz being listed as affected in that thread on Vodafone's website.

Yes, that's right. Email addresses affected end in:

vodafone.co.nz
vodafone.net.nz
ihug.co.nz
es.co.nz
pcconnect.co.nz
quik.co.nz
wave.co.nz
Domain Hosted Emails (where Vodafone hosts a custom domain name and email is received in one of the above mailboxes)

Goosey

2832 posts

Uber Geek

Subscriber

#1408116 17-Oct-2015 07:37

Welcome to day 4.... the saga continues.

StevieT

702 posts

Ultimate Geek

#1408119 17-Oct-2015 07:53

Goosey: Welcome to day 4.... the saga continues.

What is happening for you, Goosey?

Two posts from Vodafone:

It’s just after 6 pm and as promised, we have an update for you.

We are really sorry that the problem with our vodafone.co.nz and ihug.co.nz email services has continued across the afternoon.

Since our last update, our tech team has identified the root cause of the problem, designed a fix, and has taken the time to double check all systems and processes.

To ensure things go smoothly and you are back up and running as quickly as possible, our tech team has just taken the system offline to complete their tests.

The system is expected to be down until 7 pm tonight. During this period, emails will continue to flow through the network, but you will not be able to gain access to your mailbox. Rest assured, we have plenty of storage capacity during this period.

When the system comes back online tonight, you should have full access to all your stored emails.

Thanks for your patience. We are working hard to fix this.

and

Webmail is back up and running. You should be able to log in and read and reply to historic emails.

Stored emails will be coming through to you soon.

We are working to clear the backlog of emails now and return you to normal functionality as soon as possible.

We appreciate your patience as this is happening.

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