vodafone email issues

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FatFurryGuy

72 posts

Master Geek

# 182426 15-Oct-2015 11:50

My outlook client has gone all wonky – disconnecting, unable to sync folders, etc.

Can’t get onto web mail reliably (your session is invalid, unable to connect to database, etc.)

Is this likely a VF problem or something seriously wrong at my end?

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615 posts

Ultimate Geek

Trusted

Vodafone NZ

# 1407166 15-Oct-2015 11:52

Apologies - it's a known issue and we're working to fix asap.
More info and updates here.
m

Channel Manager, Help & Support @ Vodafone NZ

MikeHales

615 posts

Ultimate Geek

Trusted

Vodafone NZ

# 1407167 15-Oct-2015 11:52

Apologies - it's a known issue and we're working to fix asap.
More info and updates here.
m

Channel Manager, Help & Support @ Vodafone NZ

FatFurryGuy

72 posts

Master Geek

# 1407169 15-Oct-2015 11:55

Thanks Mike

Gilco2

1528 posts

Uber Geek

Subscriber

# 1407174 15-Oct-2015 12:00

MikeHales: Apologies - it's a known issue and we're working to fix asap.
More info and updates here.
m

I had trouble yesterday and today. I looked on main page at bottom where it says status broadband and mobile and status says no major issues. I looked on boradband and says planned and 2 other repairs but nothing about Tauranga or email problems. Thinking it may have been something with my computer I wiped and just reinstalled from a backup. Still having very slow connections to some sites and no email. Just wish Vodafone had the issue listed on the status page that you go to at bottom of main page

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

MikeHales

615 posts

Ultimate Geek

Trusted

Vodafone NZ

# 1407175 15-Oct-2015 12:01

Thanks - good point. I'll give the team a nudge.

Channel Manager, Help & Support @ Vodafone NZ

Goosey

1859 posts

Uber Geek

Subscriber

# 1407357 15-Oct-2015 17:09

Anyone know how long this is going to take to resolve?
A whole day today and last night of not being able to access email from anything ! (only managed to do it once today).

johnr

19282 posts

Uber Geek
Inactive user

# 1407358 15-Oct-2015 17:17

I am personally coming into work tonight at 11:30pm to help with the planned work to resolve the issue,

Goosey

1859 posts

Uber Geek

Subscriber

# 1407360 15-Oct-2015 17:20

johnr: I am personally coming into work tonight at 11:30pm to help with the planned work to resolve the issue,

Nice, I think the VF helicopter needs to drop off emailtine pacthes to everyone... getting the wobbles.

Have fun and thanks in advance !

davidsub

3 posts

Wannabe Geek

# 1407402 15-Oct-2015 19:01

I have had 2 working days without receiving any work emails, my approx. 20 staff the same. Last night when I phoned no ETA, this morning no ETA and tonight 6:50pm still no ETA. Don't think I can hold on for the hope much longer without an estimated time of restoration.

Can anyone recommend a provider who I can change over pretty quickly to that are reliable for work email and domain hosting. Been with quick/ihug/Vodafone for 10+ yrs so wouldn't have a clue.

Thanks

Goosey

1859 posts

Uber Geek

Subscriber

# 1407547 16-Oct-2015 06:51

Well here we are on a Friday morning. Day 3.
Still no email. The right to use the word intermittant dissapeared on Wednesday night, I think the term VF need to use is 'SORRY EMAIL UNAVALIBLE FROM ANYTHING ANYWHERE thats including WEBMAIL"
yeh yeh I should have a non isp email address and yes I do use a few.

johnr

19282 posts

Uber Geek
Inactive user

# 1407548 16-Oct-2015 06:58

@ihug @vodafone.co.nz are all on same platform

davidsub

3 posts

Wannabe Geek

# 1407557 16-Oct-2015 07:44

Day 3 still not 1 email received and no update other than the scheduled work from 12-1 last night was unsuccessful ??

ChrisSherlock

3 posts

Wannabe Geek

# 1407586 16-Oct-2015 08:33

I like the bit on the status page where it says the problem is 'intermittent'. This suggests it works sometimes, not that I can see...Chris

noroad

551 posts

Ultimate Geek

Trusted

# 1407608 16-Oct-2015 09:30

davidsub: I have had 2 working days without receiving any work emails, my approx. 20 staff the same. Last night when I phoned no ETA, this morning no ETA and tonight 6:50pm still no ETA. Don't think I can hold on for the hope much longer without an estimated time of restoration.

Can anyone recommend a provider who I can change over pretty quickly to that are reliable for work email and domain hosting. Been with quick/ihug/Vodafone for 10+ yrs so wouldn't have a clue.

Thanks

Safest bet -

https://www.google.com/intl/en_in/mail/help/work.html

noroad

551 posts

Ultimate Geek

Trusted

# 1407620 16-Oct-2015 09:38

Looking at the mail ques, email being sent to vodafone/ihug seems to be being accepted by their servers without an issue, its just not making is from the front end to the customer mailboxes I'd say. I can see incoming as well.

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