[WXC/VFX] Fusion only available to Telecom customers

Forums › One NZ (including Farmside) › [WXC/VFX] Fusion only available to Telecom customers

1 | 2

grant_k

3539 posts

Uber Geek
+1 received by user: 124

Trusted

#108086 2-Feb-2008 00:01

Yahn: ...what happens if there is a power cut? No phone?

Use your cellphone. How often do you get power cuts in your area?

cokemaster

Exited
4937 posts

Uber Geek
+1 received by user: 1089

Retired Mod

Trusted

Lifetime subscriber

#108089 2-Feb-2008 00:22

grant_k:
Yahn: ...what happens if there is a power cut? No phone?

Use your cellphone. How often do you get power cuts in your area?

Cellphones are probably the easiest to have as a back up.

Many people forget nowdays if you have a cordless phone, you are out of luck if you lose power... POTS or not. Thus a UPS or cellphone back up is a must.

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

Wendy

59 posts

Master Geek

Trusted

#108124 2-Feb-2008 09:38

Hi guys,

Just to clarify things so there's no confusion:

The UBA project has been done in stages by Telecom to make sure each stage works well before moving onto the next one. The first stage was new connections with the second stage being churns from UBS to UBA (same provider).

What didn't come up in testing as I think Maverick has said was that if you have third party line rental then it becomes more complicated as there are other things that have to come into it which have to be sorted out such as notifications to the losing service provider etc.

The third phase which is being worked on now includes churning with 3rd party line rental, churning directly from another provider to UBA, UBA to UBA churns between providers and anything else not already included.

Once other providers are introduced into the mix then it becomes more complicated for everyone, for example because of the TCF transfer code we have to send notification to the losing service provider for UBS before processing the churn order. Now with churns to UBA gaining service providers have to add an additional step to notify not just the UBS losing service provider but the line rental provider as well so it does get a bit more messy for everyone.

I think that's why this has been left for the last phase so that everyone can settle into how the first 2 work and get those up and running (and they are going very well) before widening the scope.

With any luck and a lot of testing the 3rd phase won't be too far away, I don't think we have a confirmed date yet but once it's all ready we'll definitely let you know.

Thanks,

Wendy

Service Co-ordinator
WorldxChange Communications

MW

20 posts

Geek

#109381 8-Feb-2008 23:56

Well, we went naked today. I got an unexpected call from a TNZ technician today asking when would be a suitable time for the installation. He arrived 10 minutes later and left almost as quickly, after provisioning the line. A few calls to XNET later, the VFX phone lines and broadband were all working. I was expecting the installation to only happen next week or the week after, so was pleasantly surprised at the turnaround.

I have done some real world speed comparisons between our ADSL offering by TelstraClear and XNET. I used identical equipment for the tests and power cycled the router when switching between the TC and XNET set ups. XNET beats TC hands down. Here they are:
Transferring 20MB file from our international company http server in the USA:
TelstraClear = 70-200kB/s (average 101kB/s)
XNET = 240-450kB/s (average 360kB/s)

That was during the day at 2:30pm. We hit a glitch where our data cap was set at 100MB, despite requesting no data cap. Once that cap was removed, things went really swimmingly.

So far, VfX has done very well. We used VfX a few months back on our TelstraClear ADSL setup. It was a disaster. We could hardly hear anything on the line and doing faxing was a complete nightmare (non-starter really). I think it may have had something to do with latencies on the TC end and bandwidth interconnections between TC and XNET. We have also learned our lesson regarding faxing and use an internet faxing facility for our faxing needs now (as they are very modest and mostly to deaf aunty Greta).

The good news now is that I am now unable to hear the difference between VfX and the TC standard landline. I had to make some local calls and overseas calls to South Africa and India tonight, so I put VfX to the test. It did very well, except for a long delay in the connection to a couple of numbers.

I will test everything for another week before porting our phone lines over to VfX from TC and shutting our account with them. Hopefully, everything will continue to work smoothly with Fusion.

All in all, I am very impressed by the new offering. If you have a spare unprovisoned line and are willing to wear the $150 charge of a technician callout to provision the line, then you can get the security of trying before you port your life into the naked zone. This is also a neat workaround for people who are with third party providers who want to move to Xnet.

insane

3324 posts

Uber Geek
+1 received by user: 1006

ID Verified

Trusted

2degrees

Subscriber

#109394 9-Feb-2008 01:27

You said port your number over from TC to xnet...

trust me, its a painfull process that will fail in the end. I just spent 1 week without a phone line and two weeks without internet (3 weeks total) trying to do that. I really suggest you switch to telecom (they have a special deal where they waiver the $50 connection fee if you take tolls).

then get your number ported. Telstra clear have employed a bunch of ammatures and have serious issues with doing what you ask of them "yes yes yes i understand what you mean" - place tui add here.

grant_k

3539 posts

Uber Geek
+1 received by user: 124

Trusted

#109422 9-Feb-2008 09:49

insane: You said port your number over from TC to xnet...

trust me, its a painfull process that will fail in the end. I just spent 1 week without a phone line and two weeks without internet (3 weeks total) trying to do that.

Well I managed to do it although as you say it was a long process and I was without internet for about 2 weeks as well. I was never without a phone line though and the Port did go through quite happily in the end.

I think MW has used a sensible approach by getting Fusion set up on a separate line rather than burning his bridges and trying to do it all in transaction. This way he can be sure that his new Broadband Connection and VFX are working properly before canning the old one.

In my dealings with TelstraClear, I found it best to do just one step at a time:

- Place the order
- Wait x number of days until Telecom actioned it
- Check that it is done correctly
- Move on to the next step

If you have more than one Service Order in process at a time, the whole lot will fail, so just be patient and you will get there in the end

1 | 2