[WXC/VFX] Fusion only available to Telecom customers

Forums › One NZ (including Farmside) › [WXC/VFX] Fusion only available to Telecom customers

MW

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#18936 30-Jan-2008 14:05

I phoned WxC this morning and spoke with their sales team (Hilda). She advised that it is not possible to move from TelstraClear or any other "third party" provider to WxC until they have sorted some things out and she could not give details of when this was likely to be concluded. I did ask her to notify me when this was complete but she was reluctant to take my details and I do not hold out much hope that she will.

Why is it that there is an embargo on these "third party" providers for the Fusion service and why is this not made clear on the web site? It really is a waste of people's time to have to go through the process only to be told "Oh, sorry you are not with Telecom so we cannot do it."

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Hawkes Bay
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#107544 30-Jan-2008 14:19

Has been discussed in other current threads - a forum search will reveal a bit.

*Most* customers wanting to make that change are probably TNZ customers, and they need to interface with the LSP to some degree to make these things happen.

These services and capabilities are in the very early stages in New Zealand. I would honestly not expect higher levels of service while its all still effectively in what may as well be called 'Beta' - I.e. not fully tested, still new, not fully implemented, no 100% availability etc etc.

maverick

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#107550 30-Jan-2008 15:08

The issue at present is that there is no process from the other carriers to get a Naked DSL line from anyone but Telecom if the other carrier is billing for the line rental, by the looks of it they are not to keen to assit either protecting their patch / customers

, if your Line rental was with Telecom they have the process in place so yes that fine.

But it is the other carriers that have the actual Line rental that don't have processes in place and really they are not jumping up and down in trying to get it working, so we are pretty much hamstrung from this, if you can take your line rental back to Telecom then that is the only option at present.....wuld love for it to be different

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MW

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#107568 30-Jan-2008 16:12

What about a different solution. We have 4 physical lines into our property. 2 are the ones we want to port to fusion and 1 is used by a tenant in the granny flat. That leaves 1 line available (unallocated). Would it be possible to put fusion on that and then port the numbers from the other two lines to fusion?

grant_k

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#107569 30-Jan-2008 16:15

MW: ...It really is a waste of people's time to have to go through the process only to be told "Oh, sorry you are not with Telecom so we cannot do it."

As Maverick says, you always have the choice to move your line back to Telecom and then all options are open.

Last time I checked Telecom's web site, it cost $49 to do this, and given your likely savings from a move to Fusion, the payback time should be pretty short.

So, to summarise:

- If you are in a hurry, and stand to make significant cost savings by moving to Fusion: Pay the $49 and get on with it

- Otherwise, wait patiently for Telecom to improve their systems. I seem to remember reading somewhere that this is supposed to happen by April this year?

MW: ...That leaves 1 line available (unallocated). Would it be possible to put fusion on that and then port the numbers over to that line?

Certainly, there is no reason you can't do that, but because the line is not currently connected, you will be facing an approximately $50 fee anyway. Whichever way you go, the costs will work out similar, but by using the currently unallocated line, there should be minimal disruption to your existing connections.

Basically:

1) Sign up for Fusion on the unallocated line.
2) Port your existing numbers to VFX.
3) Step (2) should collapse your existing services on the other 2 lines.
4) Make sure that TelstraClear stop billing you for the disconnected services.

MW

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#107573 30-Jan-2008 16:24

It certainly looks like my earlier solution might be possible as the unprovisioned line is analagous to option 2 in the Xnet "Need to know" section of their fusion pages:

2. New Connections with Number Porting

Where a customer has no existing DSL or VFX connection, the customer can order a new Fusion circuit.

Before the order is placed, the existing phone number to be ported will be moved to a "Custom Link" service (check with your current supplier for charges). A number port fee of $19.69 is applicable per number ported.

Anyone have any show stoppers for this idea?

grant_k

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#107578 30-Jan-2008 16:30

MW: It certainly looks like my earlier solution might be possible as the unprovisioned line is analagous to option 2 in the Xnet "Need to know" section of their fusion pages:
2. New Connections with Number Porting
Where a customer has no existing DSL or VFX connection, the customer can order a new Fusion circuit.
Before the order is placed, the existing phone number to be ported will be moved to a "Custom Link" service (check with your current supplier for charges). A number port fee of $19.69 is applicable per number ported.

Anyone have any show stoppers for this idea?

Yeah, it looks good, BUT:

- I would recommend holding off on the Number Porting until you have Fusion up and running.
- This will eliminate any disruption to your existing broadband connection.
- Somwhere along the line you will be hit with a "New Connection Fee" of around $50 IN ADDITION to the $19.69 per number porting fee.

As long as you are aware of the extra fee, I would say go for it. Whether you hold off on number porting as I have suggested won't make any difference in the end. It's up to you to decide if the "no outage" factor is of any benefit. If not, then do it straight away and save the charges on your existing services while Fusion is being connected, and the Number Porting done (probably 2 to 3 weeks I would say).

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coffeebaron

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#107612 30-Jan-2008 19:50

maverick: The issue at present is that there is no process from the other carriers to get a Naked DSL line from anyone but Telecom if the other carrier is billing for the line rental, by the looks of it they are not to keen to assit either protecting their patch / customers , if your Line rental was with Telecom they have the process in place so yes that fine.

But it is the other carriers that have the actual Line rental that don't have processes in place and really they are not jumping up and down in trying to get it working, so we are pretty much hamstrung from this, if you can take your line rental back to Telecom then that is the only option at present.....wuld love for it to be different

Does this only apply where you require a number port? I.E:

- If your land-line rental is through a third party provider
- Broadband is with Xnet
- You already have your VFX numbers
- and you are not porting (keeping) the land-line number

Can this be done?

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insane

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#107737 31-Jan-2008 11:11

If you are with Telstra I seriously suggest you switch to telecom first!

I've been without phone and internet now for nearly two weeks (most of which is due to the fact that telstra keep cutting my line off! they cant seem to give me my phone line back without kocking it up again!)

:( rant over

Yahn

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#108041 1-Feb-2008 19:06

I have just moved to Xnet from Woosh. Where can I find out about Vfx in certain areas? Is Naked DSL available in Whangaparaoa ?

hpj2007

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#108044 1-Feb-2008 19:15

Should be available but double check if you are rural or urban by ringing xnet. Theres $20 difference.

grant_k

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#108050 1-Feb-2008 19:56

Yahn: I have just moved to Xnet from Woosh. Where can I find out about Vfx in certain areas? Is Naked DSL available in Whangaparaoa ?

Areas where Local Numbers for VFX are available can be found here:

http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=10392

Presumably you are in the Hibiscus Coast area, in which case you would be in luck

Naked DSL is available anywhere that ADSL is available. But if you are in a Rural area, you would be better to rent a phone line from Telecom and get one of Xnet's standard plans for your broadband, rather than Fusion. I hope that all makes sense.

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KiwiOverseas66

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#108057 1-Feb-2008 20:27

maverick: The issue at present is that there is no process from the other carriers to get a Naked DSL line from anyone but Telecom if the other carrier is billing for the line rental,

Hi Mave

umm.....so being away at present......forgive the obvious nature of this question but isn't it the case that naked DSL is only provided by Telecom anyway since they're the only one's providing a POTs network (i.e the definition of naked in this case - unfortunately - being the absence of a dial tone)? So even if there were a process - no one else can provide naked DSL?

wow-what a delima though. Sounds like other providers have been caught on the hop not realising that fusion might be taking market share from them and not just Telecom. At the same time - maybe consumers aren't aware or don't see fusion as a sort of joint venture product from Telecom and Xnet. On the up side it all points to more business for Xnet!

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#108077 1-Feb-2008 22:45

KiwiOverseas66:
maverick: The issue at present is that there is no process from the other carriers to get a Naked DSL line from anyone but Telecom if the other carrier is billing for the line rental,

Hi Mave

umm.....so being away at present......forgive the obvious nature of this question but isn't it the case that naked DSL is only provided by Telecom anyway since they're the only one's providing a POTs network (i.e the definition of naked in this case - unfortunately - being the absence of a dial tone)? So even if there were a process - no one else can provide naked DSL?

wow-what a delima though. Sounds like other providers have been caught on the hop not realising that fusion might be taking market share from them and not just Telecom. At the same time - maybe consumers aren't aware or don't see fusion as a sort of joint venture product from Telecom and Xnet. On the up side it all points to more business for Xnet!

I suspect this is just if you require number porting, as the other carriers can't (or won't) do the customer link thing. I guess I'll find out when I attempt my switch to Fusion.

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Yahn

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#108078 1-Feb-2008 22:50

So if i got Naked DSL in Hibiscus Coast what D/l speeds should i expect ? and also what happens if there is a power cut? No phone?

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#108082 1-Feb-2008 23:11

Yahn: So if i got Naked DSL in Hibiscus Coast what D/l speeds should i expect ? and also what happens if there is a power cut? No phone?

Expect what you get if you got normal 'MAX' speed ADSL. They're the same thing.

Usually, I would recommend getting a UPS as backup power, for computers and other essential items. Then you can get around 30 more minutes.

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