No compensation for roaming issues over Xmas/NY

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nzbnw

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#109977 11-Feb-2008 20:33

allstarnz: Virgin, Telstra, Vodafone and Optus all do it.

Close, Telstra do not lock their devices (well they don't with Next G), however you are correct, Vodafone and Optus (Virgin is actually owned by Optus) do. I am not sure about Three through, can anyone confirm?

nzbnw

sbiddle

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#109993 11-Feb-2008 22:01

Benjip:
nzbnw:

Or perhaps the OP could have signed up to traveller, and then this would have been a non event.

Did Vodafone give you this option at any point either before your trip, or during your trip?

nzbnw

I was never told about Traveller until I saw some Point of Sale advertising in Auckland Airport on my return to NZ.

To the person who suggested Vodafone refund the difference between $1.50 per minute and $6.50 per minute - that is exactly what I'm after. Obviously I'm happy to pay the roaming per-minute rate but not the rate of another network when it's the only alternative (as freitasm pointed out).

And this is where the wheel's fall off Vodafone's "it's not our fault" story.

During the outage Vodafone were signing people up for Traveller to solve the problem. Obviously a large number of customers who had no idea what Traveller was or couldn't get through to Vodafone (since their phone didn't work) didn't have the option made available to them. What's the difference between signing somebody up on Traveller and crediting somebody afterwards to bring the rate they paid back to the regular Vodafone rate? As a network Vodafone still paid Optus the same termination rate for both customers.

Vodafone still haven't learnt from their mistakes which is hardly surprising.

PenultimateHop

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#110017 12-Feb-2008 00:12

nzbnw:

Close, Telstra do not lock their devices (well they don't with Next G), however you are correct, Vodafone and Optus (Virgin is actually owned by Optus) do. I am not sure about Three through, can anyone confirm?

Three definitely lock subsidised handsets until the end of the contract.

allstarnz

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#110044 12-Feb-2008 09:42

nzbnw:
allstarnz: Virgin, Telstra, Vodafone and Optus all do it.

Close, Telstra do not lock their devices (well they don't with Next G), however you are correct, Vodafone and Optus (Virgin is actually owned by Optus) do. I am not sure about Three through, can anyone confirm?

nzbnw

Correct about Telstra Next G devices, I was referring to the GSM handsets. In saying that, my Dad bought an unlocked Telstra handset, but it was advertised as that. I don't know about 3, as their phones are no good to me anyhow (they run on the 'wrong' frequency)

nzbnw

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#110061 12-Feb-2008 11:07

allstarnz:
Correct about Telstra Next G devices, I was referring to the GSM handsets. In saying that, my Dad bought an unlocked Telstra handset, but it was advertised as that. I don't know about 3, as their phones are no good to me anyhow (they run on the 'wrong' frequency)

Three uses a 2100 MHz WCDMA network, but roams on Telstra's GSM EDGE / GPRS network. I am not sure what frequency you where after but I'm sure Three should be fine. However as PenultimateHop (thanks for the info) said, Three do SIM lock their handsets.

dan

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#110079 12-Feb-2008 13:40

Assuming you have the time / energy, you could make a claim with the Disputes Tribunal

quote
"to enforce your rights under the CONSUMER GUARANTEES ACT 1993 against suppliers of defective goods or inadequate services"

Would be interesting to see the outcome..

Cheers

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

nzbnw

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#110080 12-Feb-2008 13:47

Surly the CGA would only apply for services consumed in New Zealand, not overseas?

nzbnw

dan

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#110081 12-Feb-2008 13:56

His Roaming Agreement is with Vodaphone NZ, his phone has a Vodafone NZ SIM, he got the bill from Vodafone NZ, he has a
issue with Vodafone NZ, it certainly applies in my opinion. However obviously if you lost your 30$ Tribunal Fee would be for nothing :)

nzbnw

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#110084 12-Feb-2008 14:11

dan: His Roaming Agreement is with Vodaphone NZ, his phone has a Vodafone NZ SIM, he got the bill from Vodafone NZ, he has a
issue with Vodafone NZ, it certainly applies in my opinion. However obviously if you lost your 30$ Tribunal Fee would be for nothing :)

Yes but the service was consumed overseas, and I'm sure Vodafone's T&C's cover this very well. Don't get me wrong, I am in no way trying to defend Vodafone here, but the fact is, he did have service (with Optus as a Vodafone NZ roaming partner), all be it at a higher price.

I do agree that Vodafone should work something out, but threatening Vodafone with CGA is not the way to-do it.

nzbnw

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