That was all good and well until my bill came through about a week ago - which includes a $50 charge for a 6 minute phonecall or something exorbitant like that. All up, the roaming charges were about $65 more than they should've been (Vodafone Australia charges $1.50 per minute for calls back to NZ; Optus' rate is $6.50). So I was effectively paying 6.5 times more than I should've been just to make a couple of important phonecalls.
Anyway, I finally got hold of someone at a Vodafone call centre (when did they start outsourcing overseas?) and after the CSR arguing with me for over 40 minutes, she tells me that there'll be no compensation on my bill.
I'm absolutely fuming over this - yes it's only $65 extra on top of my normal bill, but it's the principle that pisses me off. Any decent company would own up to their mistakes and take affirmative action to do something about the charges before they're even billed. Apparently Vodafone doesn't care much for a loyal On Account customer of 7 years.
What I need to know is, is there any next step I can take? The CSR informed me that there was nobody higher than her available as she was a 'Team Leader', but I'm not sold. Surely there's someone higher up the chain I can speak with? So much for a 'case by case' basis when assessing the roaming 'incident', this girl didn't want a bar of it.