[WXC/VFX] The final straw...possibly

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] The final straw...possibly

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xlinknz

1127 posts

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#111544 19-Feb-2008 10:22

As an existing WxC customer one of the main reasons I have not yet changed to nDSL/Fusion is because I suspected that there would be 'teething' problems. I did not want to be on the leading edge or certainly my wifes edge as marmel found !

Good to see this got sorted, I suspect in a few months this will be a mature service especially in respects to processes at both WxC and in particular TCNZ

Mamel good to hear voice quality got sorted too
I now have my wife asking how many more friends we can sign up to WxC

maverick

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WorldxChange

#111546 19-Feb-2008 10:26

Understand your frustation due to the previous issue you have had with provisioning delays and you have every right to be upset, it is doubly so for us I can tell you, especially when the fault is tricky, sometimes complex things take a while to find and diagnose though and just can't be fixed on the spot, I know my prov team and faults guys worked yesterday and late last night trying to fix this, it was a very perplexing issue when i took a look at it, it took me a while to figure it out, but in the end it did come down to something outside our control on a unknown system to us because someone didn't finish the job at Telecom, very hard to find.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

kfella2000

495 posts

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#111556 19-Feb-2008 12:28

xlinknz: As an existing WxC customer one of the main reasons I have not yet changed to nDSL/Fusion is because I suspected that there would be 'teething' problems.

No teething problems here and I jumped in right from the start to get naked dsl. Probably one of the first people to ring up for it. Mind you though I did choose to relinquish my Telecom number and keep my VFX number. The whole process went flawlessly for me and everything still going well with it. The only thing with it which is neither here nor there and that is on the Xnet usage meter, it cant give a cost to date at the moment but still shows data used.

kiwitrc

4123 posts

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#113685 29-Feb-2008 06:00

I am about to switch to Fusion, so the thread was interesting to read. To be honest, the first place I would have looked would have been TELECOM, although I have to say that in recent times their faults service has been very good.

marmel

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#113691 29-Feb-2008 08:21

Once the service is up and running it's great. The staff at xnet are also pretty good once you get to speak to them. My main issue, like a few others recently has been the wait times to speak to a tech. Xnet have recognised this though and are in the process of employing more staff.

Good on xnet for admitting that the wait times are sometimes not that great and are doing somethig about it. Most telco's would deny there is anything wrong and ignore it until you go away. ie. There are no issues with our website............VF!

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