I must be the unluckiest customer wXc has.

Check here for my previous Fusion problem:

http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=19245

Now that Fusion is connected I have been using it for the past 4 days with no problems, phone call quality has also been great after the xnet team upgraded my voip codec.

This morning I get a connection email from xnet stating that my vfx is now connected. I figured that it probably meant that my number had been ported from Telecom so called my wife and asked her to call me back to check that the caller ID was correct, she got the disconnected signal.

Called xnet help desk, on hold for about 15 minutes. I was told the port was in progress and it should be fine in a couple of hours.

Couple of hours later still not working, outgoing calls are OK but no incoming calls from Telecom lines work.

Call xnet, on hold again for about 15 minutes. Told that they would speak to the provisioning team and get them to call me.

Call from the provisioning team saying that the problem will be fixed. Receive further call back from xnet using a Telecom line saying the problem had been fixed.

Tried to get my parents to call me, a local call from their Telecom line, got the disconnected signal.

Call back Xnet, on hold for......you guessed it, about 15 minutes. Spoke to CSR and asked that the last tech I spoke to call me back. Receive call back in approx 5 minutes, xnet will speak to engineer and call back. Received another call back, they have found a problem with the config on the PAP2T and will sort it out and call me back on my cellphone in 5 minutes, my phone would be down until then.

25 minutes later and still no call. I tried to reboot the PAP2T. Phone now doesn't even dial out. leave it another half an hour, phone now has message that the device is not connected to network.

So here I am, waiting for over an hour for a call that was going to come in 5 minutes. I now have no phone line at all and now have to go out so have not got time to wait another 15 minutes to speak to another CSR.

I have also received another email saying that my vfx has now been connected, the same as the previous 2 I have received from xnet, my password and voice mail etc has been reset again as well.........

Just tried another reset, now have the disconnected signal when trying to call out.

I have wasted over an hour today either on hold or talking to CSR's. Combined with the previous problems I have just about had enough with wXc.

In the morning I am going to start looking at other providers, I still want to run with ndsl though so my options may be limited. I guess there could also be problems with trying to keep my phone number etc.