[WXC/VFX] Xnet Customer Service Let Down

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sbiddle

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#114295 3-Mar-2008 10:05

I personally believe everybody should have a callback facility in their queue's. I don't want to waste my time waiting, I'd prefer them to ring me back!

MikeGayner

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#114306 3-Mar-2008 11:46

sbiddle: I personally believe everybody should have a callback facility in their queue's. I don't want to waste my time waiting, I'd prefer them to ring me back!

Agreed, my time is too valuable to wait in a queue.

Fraktul

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#114310 3-Mar-2008 11:55

I'm the opposite - I want my issue resolved then and there :)

MikeGayner

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#114311 3-Mar-2008 11:57

Fraktul: I'm the opposite - I want my issue resolved then and there :)

So do I, but the fact of the matter is that 90% of the time when I'm calling, my issue cannot be resolved, because it's not "my" issue, so much as Xnet's.

insane

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#114474 3-Mar-2008 22:52

grant_k:
BrendonGyde: ...please turn the music down it distorts

YES! I second that.

And please change it to a different artist every so often. I'm a big fan of Crowded House, but there's only so much you can take without a change.

BrendonGyde: ...another suggestion is maby have a indercator that cuts in to give you an aproximit time wait or tell you what number you are in the que to be answered

Other companies like Ingram Micro and TelstraClear have this facility and it's very useful. You can see what (if any) progress you are making in the queue, and decide whether to give up, or keep hanging on.

BrendonGyde: just thought i would toss in a little constructive critisium rather than just bagging like everyone else hapy with my service thanks xnet

Yep, me too

problem is that some companies offer VIP callers priority and therfore letting you know where you are in the queue is not very accurate.

Were i work we just make sure that calls are answered within a minute. works like a charm :) , no need for fancy IVR systems.

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