Vodafone Social Media. Not what it used to be.

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#1778209 9-May-2017 07:32

quickymart: All I can see is Auto Top Up. Going into that doesn't have the option to pay another account.

Use this URL

https://www.vodafone.co.nz/myvodafone/ng/topup-or-pay

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#1778346 9-May-2017 11:47

Thanks but I was meaning to use the credit I have on my Vodafone account ?

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#1778375 9-May-2017 12:29

quickymart: Thanks but I was meaning to use the credit I have on my Vodafone account ?

No wonder the social media team are having trouble helping you cause you are confusing the heck out of me

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#1778484 9-May-2017 14:00

So is that not doable?

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#1778491 9-May-2017 14:16

quickymart: Thanks but I was meaning to use the credit I have on my Vodafone account ?

So you want to use the credit in your mobile account to make a part payment into your mobile account? Wat.

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#1778502 9-May-2017 14:27

quickymart:

While we're talking about Social Media...I asked if I could make a payment on my phone (not the whole amount, just partial) and got the impression it should be fine. The guy wrote back asking me to confirm and I said yes.
Got a response today telling me this is not possible - I can only pay the full amount off (which I can't afford to do). Left me thinking...what the hell?

"make a payment on my phone" could be taken a few different ways.

if you mean make an additional payment towards a phone itself that you're paying off on your mobile account, iirc you can't pay those off in advance as such. you can cancel the whole thing and pay off the full remaining amount, but that's it. they've made some changes since I left though.

if you mean make a manual payment to an on account mobile account, yeah, you can do that, there will be credit card convenience fee.

if you mean top up a prepay, yeah, you can do that, I think they still have $20 minimum top up.

these things get complicated quickly. :)

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#1778589 9-May-2017 16:16

My account is $150 in credit. I wanted to pay $100 towards my phone using said credit (not my credit card)...but it looks like it can't be done. Ah well.

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#1778590 9-May-2017 16:17

quickymart: So is that not doable?

My crystal ball is in getting a tune up! What do you actually want?

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#1778689 9-May-2017 19:35

Linux:

quickymart: So is that not doable?

My crystal ball is in getting a tune up! What do you actually want?

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See above. Never mind, it can't be done.

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