Being Ex Vodafone staff, it really pains me to write this however all up, service via social media has become a joke. They still use the same platforms like FB or twitter to respond, but it's the response that let's them down.

We all know the flack they have received of late, pretty much like all telco's really. Happy to take your money but you open your mouth to 'dare I say it' complain then bam! No chance in hell of a decent response or any response actually, for that matter.

The whole promotional, major launches have become a joke. The left hand's no longer talk to the right hand's. No one communicates with customers or staff. You ask a question which is usually met with a verbal shrug. Pretty bad really.

The experience I have had over the weekend with SM saying they would help, even asking for information then not even bothering to respond is just typical of the service these days. If I were CEO, I would be looking at this platform and recognising how important it really is. Bad or negative responses can cause major damage to any brand. Remember the old saying a happy customer will tell 3 people, unhappy will tell 20? Realistically do Vodafone or any telco actually care anymore? It's a slippery road down now for Vodafone. We need better competition and smart competition. I'm really considering ditching Vodafone, loyalty aside, but where do I go?