VDSL upgrade

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#1877705 5-Oct-2017 10:39

Starscream122:

Chorusnz:

biggal:

What I think is a contractor has got the address wrong or some thing

Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street

Because it’s happened to me before even nz post have done it
As my address falls in to one of theses

Hi biggal, I've PM'd you all the info a request was Run to do a remote change to VDSL. All your wiring is still connected correctly though^mike

How can a customer be automatically upgraded to VDSL doesn't it need to have a Master Filter installed at the address?

Most VDSL connections are done without master filter now. Just a remote instruction for the line card to switch to VDSL is done.

Starscream122

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#1877706 5-Oct-2017 10:43

DarkShadow:

Starscream122:

Chorusnz:

biggal:

What I think is a contractor has got the address wrong or some thing

Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street

Because it’s happened to me before even nz post have done it
As my address falls in to one of theses

Hi biggal, I've PM'd you all the info a request was Run to do a remote change to VDSL. All your wiring is still connected correctly though^mike

How can a customer be automatically upgraded to VDSL doesn't it need to have a Master Filter installed at the address?

Most VDSL connections are done without master filter now. Just a remote instruction for the line card to switch to VDSL is done.

Is that to save costs? Would the performance be affected?

wratterus

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#1877783 5-Oct-2017 11:35

Starscream122:

Is that to save costs? Would the performance be affected?

Yes, and generally, yes. :( Nothing stopping you from getting your own installed though.

Chorusnz

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Chorus

#1877820 5-Oct-2017 12:09

Starscream122:

DarkShadow:

Starscream122:

Chorusnz:

biggal:

What I think is a contractor has got the address wrong or some thing

Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street

Because it’s happened to me before even nz post have done it
As my address falls in to one of theses

Hi biggal, I've PM'd you all the info a request was Run to do a remote change to VDSL. All your wiring is still connected correctly though^mike

How can a customer be automatically upgraded to VDSL doesn't it need to have a Master Filter installed at the address?

Most VDSL connections are done without master filter now. Just a remote instruction for the line card to switch to VDSL is done.

Is that to save costs? Would the performance be affected?

It's got a lot to do with ease of use as opposed to cost saving. If you're a renter, you don't have to ask your landlord about making changes to the property's wiring. You would get your best results in a house with modern Cat6 star wiring configuration. Having a master filter can also greatly improve the performance experience. But its not a requirement for the technology to work. ^Mike

Starscream122

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#1877829 5-Oct-2017 12:44

wratterus:

Starscream122:

Is that to save costs? Would the performance be affected?

Yes, and generally, yes. :( Nothing stopping you from getting your own installed though.

When I had VDSL installed in 2013 a master filter was installed when I requested to be changed to VDSL I didn't even need to request that they put one in and it was free.

I have fibre now though.

Chorusnz

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Chorus

#1877852 5-Oct-2017 13:23

Starscream122:

wratterus:

Starscream122:

Is that to save costs? Would the performance be affected?

Yes, and generally, yes. :( Nothing stopping you from getting your own installed though.

When I had VDSL installed in 2013 a master filter was installed when I requested to be changed to VDSL I didn't even need to request that they put one in and it was free.

I have fibre now though.

Before Chorus did the VDSL band plan change from 997 to 998ADE around December 2015. It was highly recommended to broadband providers that getting a master filter installed was the best option for a smooth service experience, after the band plan change line stability dramatically increased across the network, with average downstream rates reaching around 50mbps. We Still Advise connection only works best for orders that are naked (e.g. no associated voice service) at the time. ^mike

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Starscream122

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#1877858 5-Oct-2017 13:42

Chorusnz:

Starscream122:

wratterus:

Starscream122:

Is that to save costs? Would the performance be affected?

Yes, and generally, yes. :( Nothing stopping you from getting your own installed though.

When I had VDSL installed in 2013 a master filter was installed when I requested to be changed to VDSL I didn't even need to request that they put one in and it was free.

I have fibre now though.

Before Chorus did the VDSL band plan change from 997 to 998ADE around December 2015. It was highly recommended to broadband providers that getting a master filter installed was the best option for a smooth service experience, after the band plan change line stability dramatically increased across the network, with average downstream rates reaching around 50mbps. We Still Advise connection only works best for orders that are naked (e.g. no associated voice service) at the time. ^mike

My broadband was naked (We had no home phone) so did I still need a line filter?

hio77

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#1877865 5-Oct-2017 13:52

Chorusnz:

Before Chorus did the VDSL band plan change from 997 to 998ADE around December 2015. It was highly recommended to broadband providers that getting a master filter installed was the best option for a smooth service experience, after the band plan change line stability dramatically increased across the network, with average downstream rates reaching around 50mbps. We Still Advise connection only works best for orders that are naked (e.g. no associated voice service) at the time. ^mike

i just wish all field techs were aware of this..

See quite a few cases where faults occur (proven line faults) however the field tech sees no splitter and says to the customer "Your ISP should have had a splitter installed, this is why your having issues"

This ends up in the customer feeling like their ISP has skipped out on a installation step and/or confidence lost in both the ISP and the field techs as someone is supplying miss-information.

I'm personally still a massive pusher of splitter installations except in the situation where it is a naked line(be it with a bared POTS overlay or not) with a direct clean link from ETP to jackpoint for modem. Ofcourse the charges involved in this, are not ideal in a Customer's view.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Chorusnz

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#1877990 5-Oct-2017 17:02

Starscream122:

Chorusnz:

Starscream122:

wratterus:

Starscream122:

Is that to save costs? Would the performance be affected?

Yes, and generally, yes. :( Nothing stopping you from getting your own installed though.

When I had VDSL installed in 2013 a master filter was installed when I requested to be changed to VDSL I didn't even need to request that they put one in and it was free.

I have fibre now though.

Before Chorus did the VDSL band plan change from 997 to 998ADE around December 2015. It was highly recommended to broadband providers that getting a master filter installed was the best option for a smooth service experience, after the band plan change line stability dramatically increased across the network, with average downstream rates reaching around 50mbps. We Still Advise connection only works best for orders that are naked (e.g. no associated voice service) at the time. ^mike

My broadband was naked (We had no home phone) so did I still need a line filter?

I wouldn't want to speculate that it would not work without one in 2013, but you probably would of had a better service experience throughout the time you were on VDSL Thanks to it's installation.^mike

Chorusnz

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Chorus

#1877993 5-Oct-2017 17:10

hio77:

Chorusnz:

Before Chorus did the VDSL band plan change from 997 to 998ADE around December 2015. It was highly recommended to broadband providers that getting a master filter installed was the best option for a smooth service experience, after the band plan change line stability dramatically increased across the network, with average downstream rates reaching around 50mbps. We Still Advise connection only works best for orders that are naked (e.g. no associated voice service) at the time. ^mike

i just wish all field techs were aware of this..

See quite a few cases where faults occur (proven line faults) however the field tech sees no splitter and says to the customer "Your ISP should have had a splitter installed, this is why your having issues"

This ends up in the customer feeling like their ISP has skipped out on a installation step and/or confidence lost in both the ISP and the field techs as someone is supplying miss-information.

I'm personally still a massive pusher of splitter installations except in the situation where it is a naked line(be it with a bared POTS overlay or not) with a direct clean link from ETP to jackpoint for modem. Ofcourse the charges involved in this, are not ideal in a Customer's view.

With All things there's always room for improvement, From a broadband provider's point, the scenario you sated would need to go through their escalation channels as there is a conflict of thought as to were the fault lies and the potential for a charge to be passed on to a customer. Techs Are only human, we can all miss things now and again and misdiagnose the situation.

My personal view is that a fault should always be proven out of the Chorus network before the we start looking at other area’s ^Mike

bigalow

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#1878171 5-Oct-2017 21:54

update for people who would like to know

turns out vodafone requested to be changes from adsl2+ to vdsl

they should of gave me some notice

i did not request it to be change or rang vf in the last 6 months

(i was going to upgrade but never got around to it )

i haven't got any installer coming out to do any thing

and i'm on naked so i think they don't need to but if i have any problems i will get VF on to it

i was getting around 10mbps now i get about 20 mbps

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bigalow

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#1878216 6-Oct-2017 00:29

got a msg from VF

"We are upgrading all customers that are on ADSL and can get VDSL to VDSL for free. With this upgrade, we have sent out letters to everyone who is eligible for an upgrade. "

under

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#1878262 6-Oct-2017 08:07

DarkShadow:

Starscream122:

How can a customer be automatically upgraded to VDSL doesn't it need to have a Master Filter installed at the address?

Most VDSL connections are done without master filter now. Just a remote instruction for the line card to switch to VDSL is done.

Is an ADSL master filter the same as a VDSL master filter? We had an ADSL master filter installed at our place, back when ADSL was first made available in NZ. If it also works for VDSL, is there any difference in terms of performance?

Coil

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#1878266 6-Oct-2017 08:13

under:

DarkShadow:

Starscream122:

How can a customer be automatically upgraded to VDSL doesn't it need to have a Master Filter installed at the address?

Most VDSL connections are done without master filter now. Just a remote instruction for the line card to switch to VDSL is done.

Is an ADSL master filter the same as a VDSL master filter? We had an ADSL master filter installed at our place, back when ADSL was first made available in NZ. If it also works for VDSL, is there any difference in terms of performance?

Most likely not. You will need a VDSL certified one, Generally it will limit you to 24mb/s

Jase2985

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#1878379 6-Oct-2017 11:00

Coil:

under:

DarkShadow:

Starscream122:

How can a customer be automatically upgraded to VDSL doesn't it need to have a Master Filter installed at the address?

Most VDSL connections are done without master filter now. Just a remote instruction for the line card to switch to VDSL is done.

Is an ADSL master filter the same as a VDSL master filter? We had an ADSL master filter installed at our place, back when ADSL was first made available in NZ. If it also works for VDSL, is there any difference in terms of performance?

Most likely not. You will need a VDSL certified one, Generally it will limit you to 24mb/s

ummm different frequencies so will most likely limit you to nothing

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