Vodafone just don't move customers from ADSL to VDSL that I am aware of, You would need to request an upgrade

So you are saying you never spoke to anyone in VF about moving to VDSL it just happened?

Linux

Linux:

 

Vodafone just don't move customers from ADSL to VDSL that I am aware of, You would need to request an upgrade

 

So you are saying you never spoke to anyone in VF about moving to VDSL it just happened?

 

Linux

 

I've seen this happen before, when sales are mixed with service, instead of it being a hey lets resolve your issue its a hey, thats because your on adsl.

@op what modem do you have?

do you have any dslstats?

turns out someone from chorus wired up the neighbours wiring up the lamp post and put my  wires with the neighbours

might of still think people want a  1970s party line  " https://en.wikipedia.org/wiki/Party_line_(telephony) "(....yes he was a old guy 

so my modem was coming up as vdsl with speeds of 28mb +

but im on adsl2 +  15mb

so if neighbour has vdsl so could I maybe

will ring VF this week to find out

this is happened again

i have not asked to be changed over

rang vodafone was told they upgrading every one who can get vdsl

any VF staff around who can verify this

@mikehales

Wouldn't upgrade you/change plan without a conversation with you.

MikeHales:

Wouldn't upgrade you/change plan without a conversation with you.

biggal:

 

this is happened again

 

i have not asked to be changed over

 

rang vodafone was told they upgrading every one who can get vdsl

 

any VF staff around who can verify this

 

Hi biggal, if you want to PM me with your address I can take a look at what's happening here from the Chorus side. ^Mike 

I've seen a DSL circuits get churned because of a mix up of ASID's. Sort of slamming by mistake. Possible it's happened here? More likely though, one of those awesome VF reps...

chevrolux:

 

I've seen a DSL circuits get churned because of a mix up of ASID's. Sort of slamming by mistake. Possible it's happened here? More likely though, one of those awesome VF reps...

 

Sounds far more likely vodafone have taken up an offer to work with chorus to upgrade to VDSL where possible.

This benefits all parties, Generally, and is meant to be seamless to the customer.

Possibly OT, but..

Atleast for sparks case with this, there was very tight controls with chorus on which lines can be done including checking compatible modems first and notifications to customers letting them know (and giving the option to opt out)

Sometimes this does not go smooth, think we have been through some pretty chaotic ones (things like exchange migrations and upgrades at the same time simply do not mix at all) My props have been given to those behind the process on our side, along with ofcourse my input on things that could be done better :)

What I think is a contractor has got the address wrong or some thing

Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street

Because it’s happened to me before even nz post have done it
As my address falls in to one of theses

biggal:

 

What I think is a contractor has got the address wrong or some thing

 

Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street

 

Because it’s happened to me before even nz post have done it
As my address falls in to one of theses

 

Hi biggal, I've PM'd you all the info a request was Run to do a remote change to VDSL. All your wiring is still connected correctly though^mike

Chorusnz:

 

biggal:

 

What I think is a contractor has got the address wrong or some thing

 

Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street

 

Because it’s happened to me before even nz post have done it
As my address falls in to one of theses

 

 

 

 

Hi biggal, I've PM'd you all the info a request was Run to do a remote change to VDSL. All your wiring is still connected correctly though^mike

 

How can a customer be automatically  upgraded to VDSL doesn't it need to have a Master Filter installed at the address?