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Vodafone just don't move customers from ADSL to VDSL that I am aware of, You would need to request an upgrade
So you are saying you never spoke to anyone in VF about moving to VDSL it just happened?
Linux
Linux:
Vodafone just don't move customers from ADSL to VDSL that I am aware of, You would need to request an upgrade
So you are saying you never spoke to anyone in VF about moving to VDSL it just happened?
Linux
I've seen this happen before, when sales are mixed with service, instead of it being a hey lets resolve your issue its a hey, thats because your on adsl.
@op what modem do you have?
do you have any dslstats?
#include <std_disclaimer>
Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.
turns out someone from chorus wired up the neighbours wiring up the lamp post and put my wires with the neighbours
might of still think people want a 1970s party line " https://en.wikipedia.org/wiki/Party_line_(telephony) "(....yes he was a old guy
so my modem was coming up as vdsl with speeds of 28mb +
but im on adsl2 + 15mb
so if neighbour has vdsl so could I maybe
will ring VF this week to find out
this is happened again
i have not asked to be changed over
rang vodafone was told they upgrading every one who can get vdsl
any VF staff around who can verify this
Wouldn't upgrade you/change plan without a conversation with you.
MikeHales:Wouldn't upgrade you/change plan without a conversation with you.
#include <std_disclaimer>
Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.
biggal:
this is happened again
i have not asked to be changed over
rang vodafone was told they upgrading every one who can get vdsl
any VF staff around who can verify this
Hi biggal, if you want to PM me with your address I can take a look at what's happening here from the Chorus side. ^Mike
I've seen a DSL circuits get churned because of a mix up of ASID's. Sort of slamming by mistake. Possible it's happened here? More likely though, one of those awesome VF reps...
chevrolux:
I've seen a DSL circuits get churned because of a mix up of ASID's. Sort of slamming by mistake. Possible it's happened here? More likely though, one of those awesome VF reps...
Sounds far more likely vodafone have taken up an offer to work with chorus to upgrade to VDSL where possible.
This benefits all parties, Generally, and is meant to be seamless to the customer.
Possibly OT, but..
Atleast for sparks case with this, there was very tight controls with chorus on which lines can be done including checking compatible modems first and notifications to customers letting them know (and giving the option to opt out)
Sometimes this does not go smooth, think we have been through some pretty chaotic ones (things like exchange migrations and upgrades at the same time simply do not mix at all) My props have been given to those behind the process on our side, along with ofcourse my input on things that could be done better :)
#include <std_disclaimer>
Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.
What I think is a contractor has got the address wrong or some thing
Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street
Because it’s happened to me before even nz post have done it
As my address falls in to one of theses
biggal:
What I think is a contractor has got the address wrong or some thing
Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street
Because it’s happened to me before even nz post have done it
As my address falls in to one of theses
Hi biggal, I've PM'd you all the info a request was Run to do a remote change to VDSL. All your wiring is still connected correctly though^mike
Chorusnz:
biggal:
What I think is a contractor has got the address wrong or some thing
Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street
Because it’s happened to me before even nz post have done it
As my address falls in to one of theses
Hi biggal, I've PM'd you all the info a request was Run to do a remote change to VDSL. All your wiring is still connected correctly though^mike
How can a customer be automatically upgraded to VDSL doesn't it need to have a Master Filter installed at the address?
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