+1 on contacting Samsung directly. They have been good at dealing with CGA claims IME. I wouldn't bother with the shop for the sake of just getting it sorted, despite the law saying they have some responsibility. You have a choice. Ring Samsung. What do you have to lose?
Lazy is such an ugly word, I prefer to call it selective participation
Yeah, despite my issues with Samsung in terms of quality, their support in NZ is pretty good and so far have supported all my CGA claims... But you must make it clear when you phone up first that you intend to claim under the CGA as this gets logged differently.
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