[WXC/VFX] Torrent plan charges

Forums › One NZ (including Farmside) › [WXC/VFX] Torrent plan charges - are they correct?

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495 posts

Ultimate Geek
+1 received by user: 9

#136649 9-Jun-2008 12:26

Just did a quick calculate on my usage meter and says I have used $2.54 of accountable traffic 1.65GB @ $1.54 and then I subtracted 69.95 for fusion from $72.49 on the cost to date and that equals $2.54 so no problems here.

Filterer

489 posts

Ultimate Geek
+1 received by user: 6

#136652 9-Jun-2008 12:46

Its correct again.

Either its fixed, or its some form of time based bug

euanandrews

1528 posts

Uber Geek

Trusted

#136657 9-Jun-2008 12:56

Yup, concur, its working properly.

Great stuff Mav/xnet (assume you fixed it)

boby55

1539 posts

Uber Geek
+1 received by user: 38

Trusted

#136725 9-Jun-2008 18:01

hmm

Mine is doing the same

MrRex

34 posts

Geek
+1 received by user: 1

#136754 9-Jun-2008 19:00

Yea Im having the same problem

atm my usage meter isnt working too

x-net fan

bradi

137 posts

Master Geek
Inactive user

#136775 9-Jun-2008 20:13

My Firefox Xnet plugin is broken (exclamation mark in red circle) and the Xnet Usage Monitor (V1.7) reports

Local 0.08GB
National 0.39GB
International 21.01GB
Accounable Data 23.41GB
Cost to Date $97.89

I'm on the Flood Plan, so the above doesn't quite add up... should be charged around $75, not $97. Just thought I'd mention it.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

euanandrews

1528 posts

Uber Geek

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#136788 9-Jun-2008 21:15

Hmmm...ok, its not fixed...the 'Cost to date' was correct for a short time there, but incorrect again now.

Also the usage meter zeroed again for a short time (totals back now though)...appears to be a pattern as another geekzoner sugested...

kfella2000

495 posts

Ultimate Geek
+1 received by user: 9

#136808 9-Jun-2008 22:22

Everything is still working fine here since my post above earlier today.

euanandrews

1528 posts

Uber Geek

Trusted

#136817 9-Jun-2008 23:01

Now thats interesting....

My laptop 'Cost to Date' is incorrect (was correct breifly earlier today), with a Cost to Date of: $37.48
My desktop Cost to Date is correct though, with a Cost to Date of: $36.03

I 'Refreshed' both to look for differences, make sure both were upto date...
They both state the same data count in all fields...

Hmmmm...

davide

214 posts

Master Geek

Trusted

#136891 10-Jun-2008 09:21

What did WxC say when you rang the helpdesk?

------------------------------------------------------
David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"

coldsavoury

15 posts

Geek

#136948 10-Jun-2008 10:54

This is fixed now, so the Cost to date is accurate now.
I've removed the random number generator

Cheers,
Scott.

Dyson

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Filterer

489 posts

Ultimate Geek
+1 received by user: 6

#136949 10-Jun-2008 10:54

davide: What did WxC say when you rang the helpdesk?

Was that a....... troll...?

davide

214 posts

Master Geek

Trusted

#136996 10-Jun-2008 13:13

Filterer:
davide: What did WxC say when you rang the helpdesk?

Was that a....... troll...?

No, it was a serious question asked becuase I know TheBartender said:

Furthermore, I am in no rush, I am sure it is just a bug that will get ironed out like all the rest, and can wait untill Monday before making a call to the call center to logg a fault...

So I was wondering if he (or anyone else who posted saying that they had the problem) had called WxC, and what the helpdesk said about it.

:)

davide

------------------------------------------------------
David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"

Filterer

489 posts

Ultimate Geek
+1 received by user: 6

#136999 10-Jun-2008 13:29

Why, they were already aware.

Frio 23:30 on sunday night: We are aware of reports of the problem
Mav 0630 monday am: We are looking into it

It it would seem redundant to then ring the help desk when they opened.
What would you say? "I know you are aware of this problem, but I thought I would waste some of your time anyway"

edit: Perhaps I misread your post, I can't work out if you are being sarcastic or not ;)

davide

214 posts

Master Geek

Trusted

#137001 10-Jun-2008 13:37

Why? Because geekzone is not the helpdesk. Cranz put it so well:

The WXC staff are not here as a personal fault logging service, all faults should be logged through the correct processes for any company.. I.e. contact their support team first - this is WXC's first point of contact just like any other company.

Besides, the people who fix it may well hang out here, but nonetheless, if everyone started coming to the Geekzone forums for support, then it puts more work on the technicians, cause I'm sure they have to log it through the system anyway.

Edit: No that was not a sarcastic reply. I am genuinely interested in what the WxC helpdesk had to say. :)

------------------------------------------------------
David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"

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