[WXC/VFX] Torrent plan charges

Forums › One NZ (including Farmside) › [WXC/VFX] Torrent plan charges - are they correct?

euanandrews

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#22802 8-Jun-2008 21:55

I've been looking at the 'Cost to date', and it does not appear to add up...can someone enlighten me...

My current Usage Meter read is:
- Accountable data: 1.24GB

- Cost to date: $3.08 ($37.03 - $33.95/River plan)

So I work that out as being charged per GB at roughly $2.50 ($3.08 % 1.24GB = $2.48 per GB?)
Give or take some rounding, one could guess that the rate being currently charged is the 'over 75GB quota offpeak rate', being $2.56 per GB...

What it should be charging/adding up to, is $1.50 per GB, as I have not gone over 75GB, not even close...
So my 'Cost to date' should currently total $1.87.50 roughly....not $3.08

It appears the rate currently being charged is $2.50, instead of the $1.50 per GB

Anyone else notice this?
Is this a known bug?

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#136538 8-Jun-2008 22:11

Step 1: Ring Xnet! Ask them! Rather than posting on a public forum... ring them and establish that there is a problem with their billing or (xyx) system... Then post and see if other people are experiencing it...

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cranz

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#136539 8-Jun-2008 22:12

Have you called xnet yet?

Filterer

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#136541 8-Jun-2008 22:21

Yes, same problem here. Hadn't noticed that previously.

I have 1.45gigs of on peak usage - yet cost to date is $3.72 above the base plan cost

An inspection of the xml feed seems to indicate the cost oto date is being calculated as

(Base Cost + onpeak*1.5) + onpeak*1

as the <bpc> node (basepancost) is<bpc>72.18</bpc> which for me is 69.95+1.45Gigs*1.50, yet my total cost is $73.68, not the 72.18 as expected.

Filterer

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#136542 8-Jun-2008 22:22

davide: Step 1: Ring Xnet! Ask them! Rather than posting on a public forum... ring them and establish that there is a problem with their billing or (xyx) system... Then post and see if other people are experiencing it...

cranz: Have you called xnet yet?

I don't be thinking that they are open at 10pm.

Plus the staff who fix this stuff hang out here - its probably quicker then through the call centre

cranz

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#136545 8-Jun-2008 22:30

Filterer:
Plus the staff who fix this stuff hang out here - its probably quicker then through the call centre

The WXC staff are not here as a personal fault logging service, all faults should be logged through the correct processes for any company.. I.e. contact their support team first - this is WXC's first point of contact just like any other company.

I for one am very greatful for the effort and time that Mav and the WXC team put into these forums but there job is not to sit on Geekzone (though that would be a good job) all day looking for faults and helping users troubleshooting issues, this is what the HELPDESK is for.

cisconz

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#136548 8-Jun-2008 22:33

Filterer:
davide: Step 1: Ring Xnet! Ask them! Rather than posting on a public forum... ring them and establish that there is a problem with their billing or (xyx) system... Then post and see if other people are experiencing it...

cranz: Have you called xnet yet?

I don't be thinking that they are open at 10pm.

Plus the staff who fix this stuff hang out here - its probably quicker then through the call centre

I have Maverick's DDI, Mobile and Home number...

But if i have an issue with billing I will NOT ring him about it as it is not his job.

I personally have not seen anyone from Xnet post that this forum is a replacement to their call centre nor an official support channel.

All davide and cranz were doing is reminding everyone of this

Hmmmm

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Filterer

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#136555 8-Jun-2008 22:39

cisconz:

I have Maverick's DDI, Mobile and Home number...

But if i have an issue with billing I will NOT ring him about it as it is not his job.

I personally have not seen anyone from Xnet post that this forum is a replacement to their call centre nor an official support channel.

All davide and cranz were doing is reminding everyone of this

No one has suggested thats its an urgent priority that they should be made aware of my calling the ops manager at 10.30 on a sunday night.

In fact, no one has even asked for help...... why is everyone jumping around?

mentalinc

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#136558 8-Jun-2008 22:43

Filterer: why is everyone jumping around?

Because you pay money for support, you may as well use it.
Also xnet have the best "lack of" wait times ever seen.
call them in less than 5 mins i have always been speaking to someone.
Every other ISP I have called always take 30+mins orcon, ihug,Telstra.

Also they seem to be having xml feed issues (look at all the posts about usage meter).

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frio

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#136573 8-Jun-2008 23:38

Hey guys,
There's been a few people report this on GPForums as well. I don't know if the dev in charge of the desktop usage monitor is aware of the problem (I don't believe it was happening last month!), but no doubt Maverick or someone will see this tomorrow and give him a shout.

The problems with the XML feed are unrelated, but annoying. We're looking into why they keep occurring :).

euanandrews

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#136575 9-Jun-2008 00:32

davide: Step 1: Ring Xnet! Ask them! Rather than posting on a public forum... ring them and establish that there is a problem with their billing or (xyx) system... Then post and see if other people are experiencing it...

cranz: Have you called xnet yet?

I agree with Filterer...it does appear you guys are getting all worked up and defensive for no apparent reason...

I was only pointing out what I had found and seeing if it was just me, if maybe I added something up incorrectly, before taking that next step...

Furthermore, I am in no rush, I am sure it is just a bug that will get ironed out like all the rest, and can wait untill Monday before making a call to the call center to logg a fault...

No worrys people.

maverick

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WorldxChange

#136582 9-Jun-2008 06:54

Thanks we will take a look,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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TameIti

97 posts

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#136592 9-Jun-2008 07:54

Uhh the desktop monitor has gone back to reporting 0.00 for everything

JUPITER2K

131 posts

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#136616 9-Jun-2008 09:26

The problems with the XML feed are unrelated, but annoying. We're looking into why they keep occurring :).
.

I noticed that its seem to reset to zero after 3 days. May be should be calender month not days ?

adventdesigns

115 posts

Master Geek

#136619 9-Jun-2008 09:37

I've got same problem, it reports aprox $2.50 per mb most of the time but occasionally gets it right?

PS: For all you that are anti this post, I think it is perfectly reasonable that he posted here as I was going to do the same thing yesterday but it started working properly again. I helps to know its not just happening to me.

No one said he was asking for help or support, he simply asked if anyone else had noticed this bug!?

Michael Mitchell, Web Developer and Director of Advent Web Solutions

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#136622 9-Jun-2008 09:42

mentalinc:
Because you pay money for support, you may as well use it.
Also xnet have the best "lack of" wait times ever seen.
Every other ISP I have called always take 30+mins orcon, ihug,Telstra.

Whenever I call about VFX issues, I have been subjected to 20+ minutes waits.

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