Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1528 posts

Uber Geek

Trusted

Topic # 22802 8-Jun-2008 21:55
Send private message

I've been looking at the 'Cost to date', and it does not appear to add up...can someone enlighten me...

My current Usage Meter read is:
- Accountable data: 1.24GB

- Cost to date: $3.08 ($37.03 - $33.95/River plan)

So I work that out as being charged per GB at roughly $2.50 ($3.08 % 1.24GB = $2.48 per GB?)
Give or take some rounding, one could guess that the rate being currently charged is the 'over 75GB quota offpeak rate', being $2.56 per GB...

What it should be charging/adding up to, is $1.50 per GB, as I have not gone over 75GB, not even close...
So my 'Cost to date' should currently total $1.87.50 roughly....not $3.08

It appears the rate currently being charged is $2.50, instead of the $1.50 per GB

Anyone else notice this?
Is this a known bug?





HTPC: Silverstone LC16M | abit IP35 Pro | Intel Quad Q9400 2.5GHz | Corsair 520HX | Samsung SH-S203D DVD Writer | NVIDIA GeForce GT 240 512MB RAM | 2 x 750GB Western Digital Caviar GP HDD | 4GB DDR800 RAM | D-Link DWA-547 Rangebooster N 650 Desktop | Blackgold BGT3540 | Microsoft Remote Control & Remote Keyboard for Windows Media Center | Windows 7 64bit

Mobile: Nokia N97, Nokia N900, Samsung Galaxy S, HTC EVO 3D, iPhone 4S, Samsung Galaxy S III (current)

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
214 posts

Master Geek

Trusted

  Reply # 136538 8-Jun-2008 22:11
Send private message

Step 1: Ring Xnet! Ask them! Rather than posting on a public forum... ring them and establish that there is a problem with their billing or (xyx) system... Then post and see if other people are experiencing it...




------------------------------------------------------
David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"


675 posts

Ultimate Geek

Trusted

  Reply # 136539 8-Jun-2008 22:12

Have you called xnet yet?

 
 
 
 


482 posts

Ultimate Geek
+1 received by user: 5


  Reply # 136541 8-Jun-2008 22:21
Send private message

Yes, same problem here. Hadn't noticed that previously.

I have 1.45gigs of on peak usage - yet cost to date is $3.72 above the base plan cost

An inspection of the xml feed seems to indicate the cost oto date is being calculated as

(Base Cost + onpeak*1.5) + onpeak*1

as the <bpc> node (basepancost) is<bpc>72.18</bpc> which for me is 69.95+1.45Gigs*1.50, yet my total cost is $73.68, not the 72.18 as expected.

482 posts

Ultimate Geek
+1 received by user: 5


  Reply # 136542 8-Jun-2008 22:22
Send private message

davide: Step 1: Ring Xnet! Ask them! Rather than posting on a public forum... ring them and establish that there is a problem with their billing or (xyx) system... Then post and see if other people are experiencing it...


cranz: Have you called xnet yet?


I don't be thinking that they are open at 10pm.

Plus the staff who fix this stuff hang out here - its probably quicker then through the call centre

675 posts

Ultimate Geek

Trusted

  Reply # 136545 8-Jun-2008 22:30

Filterer:
Plus the staff who fix this stuff hang out here - its probably quicker then through the call centre


The WXC staff are not here as a personal fault logging service, all faults should be logged through the correct processes for any company.. I.e. contact their support team first - this is WXC's first point of contact just like any other company.

I for one am very greatful for the effort and time that Mav and the WXC team put into these forums but there job is not to sit on Geekzone (though that would be a good job) all day looking for faults and helping users troubleshooting issues, this is what the HELPDESK is for.

cisconz
1161 posts

Uber Geek
+1 received by user: 76

Trusted
Subscriber

  Reply # 136548 8-Jun-2008 22:33
Send private message

Filterer:
davide: Step 1: Ring Xnet! Ask them! Rather than posting on a public forum... ring them and establish that there is a problem with their billing or (xyx) system... Then post and see if other people are experiencing it...


cranz: Have you called xnet yet?


I don't be thinking that they are open at 10pm.

Plus the staff who fix this stuff hang out here - its probably quicker then through the call centre


 I have Maverick's DDI, Mobile and Home number...

But if i have an issue with billing I will NOT ring him about it as it is not his job.

I personally have not seen anyone from Xnet post that this forum is a replacement to their call centre nor an official support channel.

All davide and cranz were doing is reminding everyone of this




Hmmmm

482 posts

Ultimate Geek
+1 received by user: 5


  Reply # 136555 8-Jun-2008 22:39
Send private message

cisconz:

I have Maverick's DDI, Mobile and Home number...

But if i have an issue with billing I will NOT ring him about it as it is not his job.

I personally have not seen anyone from Xnet post that this forum is a replacement to their call centre nor an official support channel.

All davide and cranz were doing is reminding everyone of this


No one has suggested thats its an urgent priority that they should be made aware of my calling the ops manager at 10.30 on a sunday night.

In fact, no one has even asked for help...... why is everyone jumping around?

1425 posts

Uber Geek
+1 received by user: 122

Trusted

  Reply # 136558 8-Jun-2008 22:43
Send private message

Filterer:  why is everyone jumping around?


Because you pay money for support, you may as well use it.
Also xnet have the best "lack of" wait times ever seen.
call them in less than 5 mins i have always been speaking to someone.
Every other ISP I have called always take 30+mins orcon, ihug,Telstra.

Also they seem to be having xml feed issues (look at all the posts about usage meter).




CPU: Intel 3770k| RAM: F3-2400C10D-16GTX G.Skill Trident X |MB:  Gigabyte Z77X-UD5H-WB | GFX: GV-N660OC-2GD gv-n660oc-2gd GeForce GTX 660 | Monitor: Qnix 27" 2560x1440

 

Want to be with an awesome ISP? Want $20 credit too? Use this link to sign up to BigPipe.


80 posts

Master Geek


  Reply # 136573 8-Jun-2008 23:38
Send private message

Hey guys,
There's been a few people report this on GPForums as well.  I don't know if the dev in charge of the desktop usage monitor is aware of the problem (I don't believe it was happening last month!), but no doubt Maverick or someone will see this tomorrow and give him a shout.

The problems with the XML feed are unrelated, but annoying.  We're looking into why they keep occurring :).



1528 posts

Uber Geek

Trusted

  Reply # 136575 9-Jun-2008 00:32
Send private message

davide: Step 1: Ring Xnet! Ask them! Rather than posting on a public forum... ring them and establish that there is a problem with their billing or (xyx) system... Then post and see if other people are experiencing it...


cranz: Have you called xnet yet?

I agree with Filterer...it does appear you guys are getting all worked up and defensive for no apparent reason...

I was only pointing out what I had found and seeing if it was just me, if maybe I added something up incorrectly, before taking that next step...

Furthermore, I am in no rush, I am sure it is just a bug that will get ironed out like all the rest, and can wait untill Monday before making a call to the call center to logg a fault...

No worrys people.




HTPC: Silverstone LC16M | abit IP35 Pro | Intel Quad Q9400 2.5GHz | Corsair 520HX | Samsung SH-S203D DVD Writer | NVIDIA GeForce GT 240 512MB RAM | 2 x 750GB Western Digital Caviar GP HDD | 4GB DDR800 RAM | D-Link DWA-547 Rangebooster N 650 Desktop | Blackgold BGT3540 | Microsoft Remote Control & Remote Keyboard for Windows Media Center | Windows 7 64bit

Mobile: Nokia N97, Nokia N900, Samsung Galaxy S, HTC EVO 3D, iPhone 4S, Samsung Galaxy S III (current)

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 136582 9-Jun-2008 06:54
Send private message

Thanks we will take a look,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

97 posts

Master Geek


  Reply # 136592 9-Jun-2008 07:54
Send private message

Uhh the desktop monitor has gone back to reporting 0.00 for everything Undecided

131 posts

Master Geek


  Reply # 136616 9-Jun-2008 09:26
Send private message

The problems with the XML feed are unrelated, but annoying.  We're looking into why they keep occurring :).
.


I noticed that its seem to reset to zero after 3 days. May be should be calender month not days ?


115 posts

Master Geek


  Reply # 136619 9-Jun-2008 09:37
Send private message

I've got same problem, it reports aprox $2.50 per mb most of the time but occasionally gets it right?

PS: For all you that are anti this post, I think it is perfectly reasonable that he posted here as I was going to do the same thing yesterday but it started working properly again. I helps to know its not just happening to me.

No one said he was asking for help or support, he simply asked if anyone else had noticed this bug!?

Nate wants an iphone
3873 posts

Uber Geek
+1 received by user: 13

Mod Emeritus
Trusted
Subscriber

Reply # 136622 9-Jun-2008 09:42
Send private message

mentalinc:
Because you pay money for support, you may as well use it.
Also xnet have the best "lack of" wait times ever seen.
Every other ISP I have called always take 30+mins orcon, ihug,Telstra.


Whenever I call about VFX issues, I have been subjected to 20+ minutes waits.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57


Thurrott says Microsoft Surface is dead last for reliability
Posted 16-Aug-2017 15:19


LibreOffice 5.4 works better with Microsoft Office files
Posted 16-Aug-2017 13:32


Certus launches Cognition
Posted 14-Aug-2017 09:31


Spark adds Cambridge, Turangi to 4.5G network
Posted 10-Aug-2017 17:55


REANNZ network to receive ongoing Government funding through to 2024
Posted 10-Aug-2017 16:05


Chorus backhaul starts with 2degrees
Posted 10-Aug-2017 15:49


New Zealanders cool on data analytics catching benefit fraud
Posted 10-Aug-2017 09:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.