[WXC/VFX] VFX Call Problems

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] VFX Call Problems

1 | 2 | 3

460 posts

Ultimate Geek
Inactive user

#137313 11-Jun-2008 13:25

At the moment its

[URL=https://www.speedtest.net][IMG]https://www.speedtest.net/result/282483902.png[/IMG][/URL]

but during dinner time it gets the same speed as yours.

I realise lately during the past 2-3 days internet has been really slow.When xnet released the torrent plan off peak time was quite fast and I would get at least 2mbps but for the past few days I would get 500-600 same as yours.Somehow it affects my call quality.

If one person in my network downloads a file it affects everyone making them unable to surf any website.

ninjabear

460 posts

Ultimate Geek
Inactive user

#137333 11-Jun-2008 14:08

nbroad: Hi NinjaBear,

Would be interested also in what your modem connect speed is and what speedtests to Xnet Auckland show first thing in the morning then during the 7 - 9pm period.

Cheers,
Nigel

Im in ranfurly street.Just opposite to countdown right in the middle of town.I would have thought living in town is a bit better than living outisde of town.Clearly I was wrong.

Griven

174 posts

Master Geek

Trusted

#137340 11-Jun-2008 14:20

nbroad, KShips, ninjabear can you please pm me your account # or phone #. 3 users with the same issue in the same area seems too coincidental to me and i would like to chase this one up myself.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

nbroad

320 posts

Ultimate Geek

#137484 11-Jun-2008 21:10

Hi guys,

Just got off a bad phone call. Was breaking up badly and doing some really funky stuff. My audio was getting through to the other party way out of order. Ie. the other party would ask me a question like "do you like ham sandwiches" then they would hear me reply straight away, "oh, ok" which of course wasn't my answer but was another part of the conversation from a few seconds earlier i suppose! Weird.

The call was 8.30pm, duration around 23 minutes.
Linksys stats show 169 packets lost, I can forward a screenshot of the call stats if required.
Was on a corded phone that I have borrowed to test as requested.
Speedtest immediately after the call:

Speedtest from this morning:

I hope this gives you a bit to go on.

Cheers,
Nigel

ninjabear

460 posts

Ultimate Geek
Inactive user

#137510 11-Jun-2008 22:57

Calls are ok for me today.I just called my father overseas a few hours ago

So do you like ham sandwiches?lol

coffeebaron

6231 posts

Uber Geek

Trusted

Lifetime subscriber

#137592 12-Jun-2008 12:22

nbroad: Hi guys,

Just got off a bad phone call. Was breaking up badly and doing some really funky stuff. My audio was getting through to the other party way out of order. Ie. the other party would ask me a question like "do you like ham sandwiches" then they would hear me reply straight away, "oh, ok" which of course wasn't my answer but was another part of the conversation from a few seconds earlier i suppose! Weird.

An old ASAM dropping peak time UDP packets?? I've seen that issue before, i.e. the massive delay effect; was the DSL gear dropping packets.

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

nbroad

320 posts

Ultimate Geek

#137619 12-Jun-2008 13:15

Would this cause the speedtest results we are seeing as well?
Is the speedtest.net test over UDP or TCP does anyone know?

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

nbroad

320 posts

Ultimate Geek

#138336 16-Jun-2008 12:04

Hi,

Has there been any progress on the investigation into this issue?

Cheers,
Nigel

Griven

174 posts

Master Geek

Trusted

#138430 16-Jun-2008 16:41

Hi guys,

Update on the faults i logged with telecom, one fault we had a reply that confirmed the exchange was capping on capacity in peak times but they were unable to provide an ETA on when exchange will recieve upgrades to cure this, the other fault they were unable to find any fault, which is odd to say the least as they are both on the same exchange. Have now escalated this through to our wholesale manager at Chorus as both replies should have come back the same and trying to get ETA on exchange upgrade.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

nbroad

320 posts

Ultimate Geek

#138722 17-Jun-2008 14:42

Hi Nicholas,

Interesting that when one of your technicians logged a fault with Telecom, this was their response:

Telecoms Response - TCNZ CLOSED 04-06-2008 16:18:00 No known issues on equipment, peak surfing times will degrade bandwidth. Customer is 2.5k from exchange as well

Now you have logged two faults and one comes back with a problem, the other doesn't.... weird!
Good that they have finally owned up to something though!
Thanks for your help on this.

Cheers,
Nigel

BrettW

5 posts

Wannabe Geek

#139065 18-Jun-2008 21:19

I'll just add too this thread by saying that I am in good ol' windless Palmy, and my xtra ADSL, has mirrored these peck time fall offs about beginning early June, 2008. Perhaps late May.

7am speedtests are 4000/700. 7-11pm we are looking 500/500. And quite sporadic. EG, you-tube wont stream. If I stay up till midnight its generally getting back up there( 2500/600) with 1am often back to 4000/700.

2 months ago the connection was 3500-4000 / 700 consistently.

Shes really turned to custard. Hope its fixed soon. 3.5km from exchange btw.

Its like deja vue when I got the $49.95 Ihug all you can eat dial-up in 1998. If you were "late" home from work and didnt get dialed-up before 6:00pm you were out for the night with busy signals.

We have come such a long way.

Brett

Griven

174 posts

Master Geek

Trusted

#139123 19-Jun-2008 09:38

Ok guys, doesnt look to crash hot on the exchange front of things. Current update from Telecom channels for you.

The exchange does have high traffic load and very likely to be congested during peak hours. Issue should be resolved by exchage capacity upgrade but there is no plan of upgrading capacity of the exchage yet and we do not able to find any ETR.

Not alot more we can do on this front im afraid until Telecom decide they have had enough complaints about the issue to correct it.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

ninjabear

460 posts

Ultimate Geek
Inactive user

#139244 19-Jun-2008 20:19

I was also told by the technician that the exchange is congested during peak hour.Nothing he could do other than wait for the exchange to be upgraded.

He did meantion Xnet did something.Change port or something and asked if my speed improved.

Not quite sure what he meant by that .After the visit by the technician I notice the speed is tiny bit faster but still vfx quality is still pretty bad at this time.

Sometimes when I call to an overseas number I don't hear any calling tone.About 20 seconds later my father picks up and says hello which is a bit odd

nbroad

320 posts

Ultimate Geek

#139310 20-Jun-2008 09:11

I've also had the 'no ringing tone' problem. It's just silent while the other parties phone rings and then they pick up.

I have to say that I'm disappointed about the exchange congestion problem. All this marketing for blazing fast internet speeds, ADSL2 etc and their exchange drops to 700k at peak times and can't handle it! It is a bugger when it affects my phone service.

Sorry, rant/moan over.

Regarding Telecom fixing it, what does it take to get them into action? A certain number of complaints from end users or from their ISP's? How does the feedback actually get through to the appropriate persons? Through our ISP on our behalf?

I wonder if the cabnetisation rollout plans will improve things, although that may be a long way off for some of us.

Does anyone have an understanding or can anyone explain where the congestion lies? Is it one piece of equipment maxing out its internal capacity or is it a link between equipment A and B not having enough bandwidth? I know it may be a whole lot more complicated than that but I was just wondering how it all fits together, out of interest.

Cheers,
Nigel

BrettW

5 posts

Wannabe Geek

#139327 20-Jun-2008 10:44

nbroad:
...
I have to say that I'm disappointed about the exchange congestion problem. All this marketing for blazing fast internet speeds, ADSL2 etc and their exchange drops to 700k at peak times and can't handle it!
...

700K at peak times?

Pfft. Luxury!

Last night my up was faster that my down. About 400/500.

According to the Cabitisation timetime, my exchange is due to be upgraded in July 2008.

And I just made it by one street. Phew.

Brett

1 | 2 | 3