I am on Fusion in Palmerston North.
For the last month or so I have had bad quality problems with VFX calls.
The calls start skipping, cutting out and stuttering and it gets to the point where the parties can't understand each other and I have to hang up and use my mobile.
I have been dealing with an Xnet representative on this issue but have got to the point where I've been told that there is no more that Xnet can do. When I first contacted Xnet I was told it could be exchange congestion.
My modem connects at 5 Mbps down and 700 Kbps up.
Speed tests to Xnet Auckland straight after a bad call yield 600 - 800 Kbps down and 600 - 700 Kbps up.
At the same time I get these bad speeds, my immediate neighbour who is with Orcon gets 2 Mbps to Xnet Auckland from his 2 Mbps plan.
The bad calls are always in the period of around 5.30pm to 9-10pm.
Speed tests to Xnet Auckland in the morning or throughout the day are always a rock solid 5 Mbps down and 700 Kbps up.
I have three modems and all have the same results.
My PC is not doing anything at the time.
The Xnet representative logged a fault with Telecom to check for exchange congestion and they replied 'no known problem with equipment, surfing will degrade during peak times'.
I know surfing will degrade during peak times but for my connection to Xnet Auckland to drop by almost 90% there must be something wrong somewhere!? When it makes my phone service unusable it becomes a problem.
Does anyone have any ideas on this one?