Advice on broadband issues?

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tripper1000

1648 posts

Uber Geek
+1 received by user: 1176

#2057243 16-Jul-2018 16:35

Stripping your connection back to the bare line with only the ADSL modem connected is a good confidence check. If you know you are right and it is a Corus cable problem, you can push them with confidence.

I have resorted to exactly that in the past. Fault turned out to be a bad pair on the main cable in my street. I'm sure that bad pair got passed from house to house because every 9 months it would be the same problem again.

As people in the neighbourhood migrate to fibre, the copper should get less noisy.

Edit: Spelling.

manaia

272 posts

Ultimate Geek
+1 received by user: 11

#2057281 16-Jul-2018 18:45

Thanks very much to everyone who helped me out today. Dropping the internal extension has given me 10/1 solid with no cuts in 10 hours and only 14 CRC errors when I was looking at hundreds of thousands before. I got stuck waiting for Chorus to tell me that the line to the exchange was fine - it still crackles like cellophane tho. Feeling cautiously optimistic - thanks Geeks!

RunningMan

9186 posts

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#2057285 16-Jul-2018 19:09

You may have more than one issue then if you haven't got rid of the crackling...

manaia

272 posts

Ultimate Geek
+1 received by user: 11

#2057291 16-Jul-2018 19:27

RunningMan:
You may have more than one issue then if you haven't got rid of the crackling...

This is true... time for the landline to die...

hio77

'That VDSL Cat'
13036 posts

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Lizard Networks

Subscriber

#2057406 16-Jul-2018 22:47

Just report the landline fault, get that sorted first.

it kinda sound like to me that vodafone are asking for REP2DP (so they will only look at the external line)

this is also the outcome of the low payrate for field techs, they are basically contractually forced to work for peanuts or finish a job as quick as possible.

how that often comes out is they will find a fault, go ok. all is working well now and sign off with the expectation that it will come back.

The above is something i'm really not a fan of.

it creates so much drama for rsps and chorus alike, only thing is... as a customer all your frustration goes to the RSP. if they don't handle it as a esclating event, it often just goes in that endless circle.

Not saying this is always the case. we have a local chorus fella up the road here, He is amazing.

i often worry for him, as he goes out of his way to ensure service for anyone he services! Which that was a universal trait.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

manaia

272 posts

Ultimate Geek
+1 received by user: 11

#2060219 22-Jul-2018 06:39

hio77:
Just report the landline fault, get that sorted first.

Thanks - that was the key to resolution. You're right about the endless circle, and I suspect about looking for any plausible fault to finish the job. The tech did leave his mobile after the first "that might be it" and my wife screwed up a bit by going back to VF at that point instead of Chorus.

End result for me was that the issues came back a few hours after I disconnected the internal wiring. Chorus turned up within a week, [b]finally[b] had a good look at the external wiring, and they found a disconnection/break where it hit the house. They fixed that, the bitrate went up to 14/1 and there hasn't been a DSL drop since.