Vodafone Price increase by $3 feburary 2019

Forums › One NZ (including Farmside) › Vodafone Price increase by $3 feburary 2019

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'That VDSL Cat'
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#2142754 10-Dec-2018 20:45

21brandon21:

Only affects Copper customers, just rang up doesn't affect people with UFB.

The table on their site is pretty damn clear... it does.

otherwise they are seriously misreported

The reasoning behind this rise does look to differ from sparks angle and follows Vodafones market trends

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Linux

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#2142755 10-Dec-2018 20:47

21brandon21:

Only affects Copper customers, just rang up doesn't affect people with UFB.

I am sure you were told incorrect information and it does apply to all customers

John

alasta

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#2142759 10-Dec-2018 21:01

Although interestingly the site linked above explicitly states that it excludes fixed wireless customers.

21brandon21

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#2142783 10-Dec-2018 21:41

Can they legally charge extra fees if you've agreed on a fixed price? Do you have the option of having the contract voided? I just rang them again and they know nothing about the $3, only the $5 for copper.

hio77

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#2142786 10-Dec-2018 21:43

21brandon21:

Can they legally charge extra fees if you've agreed on a fixed price? Do you have the option of having the contract voided? I just rang them again and they know nothing about the $3, only the $5 for copper.

I'm not sure where it lists 5$? seems to be 3$ in all the content..

I'll double check with the one that gets the bill for my VF line but based on the published content i'd say it's 3$ all round.

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Linux

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#2142794 10-Dec-2018 21:53

21brandon21:
Can they legally charge extra fees if you've agreed on a fixed price? Do you have the option of having the contract voided? I just rang them again and they know nothing about the $3, only the $5 for copper.

Yes 100% it's under the terms and conditions

John

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quickymart

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#2142803 10-Dec-2018 22:02

So, the call centre staff got it wrong...again?

Linux

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#2142804 10-Dec-2018 22:05

quickymart:
So, the call centre staff got it wrong...again?

I'm surprised they called the call centre as the Vodafone NZ site is very clear

John

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#2144014 12-Dec-2018 11:47

cokemaster: It’s interesting cause when Spark did it, they gave you the option of exiting without penalty.

I asked at Vodafone at Queensgate branch Lower Hutt if the $3 charge applied to all customers including those still under contract. The salesman said yes, but also said that those under contract had the option to break the contract if they want.

Oh no, not another end of the world prediction

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#2144043 12-Dec-2018 12:28

Break the contract but it will cost you break fees

John

tknz

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#2144432 12-Dec-2018 19:06

Linux: Break the contract but it will cost you break fees

John

Depends I guess if you claim the detriment is material $72 over 24 months (dependant on term remaining) might be arguable.

"a) We’ll let you know directly at least 30 days before we make the change. If the detriment is material, we will let you terminate any fixed term contract, or change plans, without an early termination charge or transfer fee."

My guess - Contracts will be allowed to be broken on a case by case basis minimum.

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#2148526 20-Dec-2018 20:37

Slightly off topic but curious as to why.
I just checked my bill and I pay $100 per month for 22GB including the family member I have added on.
The plan on my bill is Red Plus Essentials - SIMO for $69.55+gst Add on the 17.38+gst for the family member and you get $99 incl. the plan on the website currently advertised says $99 plus the 19.99 for the family member. But it comes with Netflix. Am I reading it wrong and the share part is free or no? Would not mind the Netflix.
If there is an increase. I wonder why?

SteveC

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#2149713 23-Dec-2018 22:16

When I saw that the $3 price increase does not apply to fixed wireless, I assumed it was in response to a Chorus increase. (Doesn't explain an increase in cable price, but I guess they think they can get away with it.)
We are off contract, so maybe it's time to call the Retention Team!

scuwp

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#2149723 23-Dec-2018 22:38

Wow, calm the farm people! It's $3. That's about 41c per week. Jeesh. I am sure there are bigger things to get in a uproar about than such a piddly amount.

Lazy is such an ugly word, I prefer to call it selective participation

ajw

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#2149724 23-Dec-2018 22:42

scuwp:

Wow, calm the farm people! It's $3. That's about 41c per week. Jeesh. I am sure there are bigger things to get in a uproar about than such a piddly amount.

In addition to increases in property rates, insurance, electricity, etc.

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