Vodafone are operating a door-to-door hardsell operation in Otaki, targeting elderly users, pressuring them into buying expensive packages they don't want, can't understand, and in some cases couldn't possibly use.
My father-in-law law was pressured to signing up for a more than $200/month fibre+Sky package, even though fibre can't be installed in his cul-de-sac due to a neighbour's objections. He was blythly convinced "we don't worry about that now" and arm-twisted into signing up without the price being disclosed (it appears significantly above the odds).
His 85 year old next door neighbour was shaken down into signing the same thing, and doesn't even own a computer (!).
The Vodafone store then wouldn't engage at all, either in this specific case or the general issue, literally saying "it's not my department" and shrugging.
What's the deal Vodafone? This is hardly responsible corporate citizenship. What are you playing at?
Tony
Hi Tony,
I’m very disappointed to hear how our D2D partners have turned up - it’s certainly not the approach that we are asking them to take. Would you mind emailing me some details of your father-in-law so I can look into this in more detail? Jason.paris@vodafone.com. I’d like to ensure that this type of approach doesn’t happen to anyone again - and that we ensure that your father-in-law is all sorted.
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