SureSignal v3 stopped working

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FarNorth

4 posts

Wannabe Geek

#2306712 27-Aug-2019 13:04

Well I have called them and they are oblivious (L1 anyway) and have created a ticket 2 days ago and escalated it to the engineering team....still no answer

Oblivian

7345 posts

Uber Geek
+1 received by user: 2117

ID Verified

#2306722 27-Aug-2019 13:14

Assuming you restarted it after the ip change. Drop him a pm With your current IP

Or better yet the ASN range if you know it.

He will sort ya

FarNorth

4 posts

Wannabe Geek

#2306725 27-Aug-2019 13:21

thanks😃

nzbsgfan

146 posts

Master Geek
+1 received by user: 45
Inactive user

#2306907 27-Aug-2019 18:03

FarNorth:

nzbsgfan:

Good morning

The IP range you mentioned has now been exempted.

It's most likely the unit has come up already, but if it hasn't please try a power cycle on the SureSignal. A slow white flashing icon after a restart will indicate the unit is synchronizing to the Femto cluster.

Hope it works for you now. If you have any issues PM me directly rather than cluttering up this thread. :)

Cheers.

Hi nzbsgfan,

Is this correct that the new IP has to be whitelisted by vodafone, we have changed to a different provider and the 9362 Enterprise Cell has stopped working.

Cheers

Mark

Hi.

Just to keep everyone in the loop.

I've just checked and yes - the new IP range is not exempted in the Femto cluster.

Ive arranged an incident ticket to get the VF Engineers to add the exemption.

Cheers

Mark.

FarNorth

4 posts

Wannabe Geek

#2307111 28-Aug-2019 07:26

All up and running thanks

muppet

2644 posts

Uber Geek
+1 received by user: 1662

Trusted

#2307139 28-Aug-2019 09:26

Slightly offtopic, but can you take these things around the world with you and VPN back to a trusted IP?

Or is there some maximum limit on latency/minimum MTU limit that would stop that working?

Samsung

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Oblivian

7345 posts

Uber Geek
+1 received by user: 2117

ID Verified

#2307146 28-Aug-2019 09:38

muppet:
Slightly offtopic, but can you take these things around the world with you and VPN back to a trusted IP?

Or is there some maximum limit on latency/minimum MTU limit that would stop that working?

Looking at Trace logs it's uses ntp to test connection and sync Its own secure VPN channels. So likely latency plays a part.

nzbsgfan

146 posts

Master Geek
+1 received by user: 45
Inactive user

#2307149 28-Aug-2019 09:46

Oblivian:
muppet:

Slightly offtopic, but can you take these things around the world with you and VPN back to a trusted IP?

Or is there some maximum limit on latency/minimum MTU limit that would stop that working?

Looking at Trace logs it's uses ntp to test connection and sync Its own secure VPN channels. So likely latency plays a part.

That wont work - sorry :)

nzbsgfan

146 posts

Master Geek
+1 received by user: 45
Inactive user

#2307150 28-Aug-2019 09:47

FarNorth:

All up and running thanks

Good news - Cheers :)

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