As others have said the issue is almost certainly upstream saturation, and in this case I'd be 99.9% certain this is the issue. If you can reach the right people at Vodafone they will be able to show you the Chorus utilisation graph that will show this.
I don’t see any maintenance happening in Whangarei at the moment @AotearoaCraig. Could be that Voda are doing some of their own at the moment though 🤨.
The more likely explanation, as others have said, is maxing out your upload bandwidth.
I once spent 3 weeks working with my RSP to find out why my own net was crawling. Until finally some smart alec got me to do an isolation test. Low and behold it was the wife’s laptop that I had no idea was even on, trying to upload a broken email which was hogging all the upstream bandwidth.
Have you done a full isolation test? Make sure nothing else is connected (and I truly mean nothing else, 1 device only) and then run your tests? ^Richard
AotearoaCraig:[snip]How do I get the Vodafone customer service muppets to investigate properly?
1) Stop calling them muppets. I'm sure they don't like being called muppets, and are likely to give you the least possible help if you call them that. You're also likely to get banned from here for a FUG breach.
2) Carry out the isolation testing as several people have tried to suggest to you. The symptoms you have described suggest the issue is something in your own network, despite what you believe. You have asked here for help, and there are some very experienced and knowledgeable people trying to do just that. They're not being paid to help you.
3) Once you have the results of that testing, you will have either solved the problem, or alternatively have some useful troubleshooting information to pass to the Vodafone CSRs that will assist with their troubleshooting if the problem is outside your network.
4) Vodafone have publicly stated they are trying to fix instances of poor customer service (not saying that is the case here). If you don't have results after following the suggestions above, there are some Vodafone staff here that may be able to escalate for you.
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