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timmmay
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  #2389627 10-Jan-2020 12:54
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PippaC:

 

Hey @Timmmay, it sounds as though you only need access to your own mobile service, rather than the entire account? You should be able to do this by adding just your mobile service in the app. If you've done this, and it's not showing any usage, can you PM me your details (the email you use to sign in with & the mobile you're trying to view) and I can take a closer look for you? Thanks!

 

 

@PippaC - Yes, just the individual service, not the whole account. I can see an overview of usage if I log into the Vodafone website, which I couldn't last time I tried. It doesn't show me my plan limits though.

 

I installed the app again. The front page just says "casual rates apply" when I click on data, mins, or txts, and says we're on "corpoprate sure spend (nz). If I go into the "detailed usage" menu I can see usage by day, and if I scroll down it shows me at the bottom what I guess is my data used this billing period - though it could be for the month, or some other period. It's really not obvious what it's showing.

 

The home screen not showing any useful information about usage, no information about limit, and the ambiguity of the detail screen means the app isn't useful. I guess that's why you need beta testers to help improve it. 




PippaC

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  #2389632 10-Jan-2020 13:05
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timmmay:

 

PippaC:

 

Hey @Timmmay, it sounds as though you only need access to your own mobile service, rather than the entire account? You should be able to do this by adding just your mobile service in the app. If you've done this, and it's not showing any usage, can you PM me your details (the email you use to sign in with & the mobile you're trying to view) and I can take a closer look for you? Thanks!

 

 

@PippaC - Yes, just the individual service, not the whole account. I can see an overview of usage if I log into the Vodafone website, which I couldn't last time I tried. It doesn't show me my plan limits though.

 

I installed the app again. The front page just says "casual rates apply" when I click on data, mins, or txts, and says we're on "corpoprate sure spend (nz). If I go into the "detailed usage" menu I can see usage by day, and if I scroll down it shows me at the bottom what I guess is my data used this billing period - though it could be for the month, or some other period. It's really not obvious what it's showing.

 

The home screen not showing any useful information about usage, no information about limit, and the ambiguity of the detail screen means the app isn't useful. I guess that's why you need beta testers to help improve it. 

 

 

Thanks for the extra detail! We'll see if we can replicate this and assess the problem.


PippaC

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  #2392627 15-Jan-2020 16:52
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Hi all - we have now successfully recruited all customers needed for this exercise. Thanks to everyone who expressed interest and completed our survey. We'll be emailing all respondents over the next few days.

 

 




sittingduckz
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  #2405037 22-Jan-2020 21:49
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Looks good so far, nice work! Now to find bugs :)





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Hammerer
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  #2405057 22-Jan-2020 22:19
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I clicked on the link and didn't get the app. Just a message that I was using the wrong account but when I went back to look at the email it wasn't in my inbox.

 

I do have two gmail accounts operating on that phone so I'm not sure if that caused a problem.


jackyleunght2002
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  #2405166 23-Jan-2020 10:20
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sittingduckz:

 

Looks good so far, nice work! Now to find bugs :)

 

 

 

 

yes i like this new plateform too.... very detail on the look of the website and accessable on everything like how we do on the actualy website

 

well done from me too.

 

Jacky 


PeterAB
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  #2405268 23-Jan-2020 13:59
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Hammerer:

 

I clicked on the link and didn't get the app. Just a message that I was using the wrong account but when I went back to look at the email it wasn't in my inbox.

 

I do have two gmail accounts operating on that phone so I'm not sure if that caused a problem.

 

 

@Hammerer - yes it will probably be the email address. You need to ensure that the email address you gave us - the one we sent you the link on, is the one you're using in Play Store.


 
 
 

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Hammerer
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  #2405284 23-Jan-2020 14:23
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I'm sure it was the email for the primary account on my phone because I originally copied it from the primary account data. But I can no longer check because the email disappeared after I clicked the link.


PeterAB
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  #2405290 23-Jan-2020 14:47
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Hammerer:

 

I'm sure it was the email for the primary account on my phone because I originally copied it from the primary account data. But I can no longer check because the email disappeared after I clicked the link.

 

 

Hi @Hammerer, can you take a look in Play Store under My apps & games (for the Google account email address you sent us), and tap the Beta tab? If you you see the MyVF Beta app, you should be able to install by tapping it there. If you don't see it, PM me your email address and we'll resend the link.


Quinny
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  #2412445 4-Feb-2020 13:05
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I had to sign up with my gmail (which I dont use as have own domain) so missed I had got in until last few days. Make sure you check that email not your normal if different like me.


PippaC

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  #2423179 18-Feb-2020 14:20
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Hi all - thanks to everyone who took part in our recent beta and gave us some really great feedback. Beta testers should have received an email from us this morning confirming that the beta has closed, and that our new app is now available to all customers via App & Play stores.

 

As always, your feedback is appreciated and valued. Please keep it coming!

 

Pippa @ Vodafone


freitasm
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  #2423199 18-Feb-2020 14:39
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@PippaC I manage a prepay account (more like I pay it) for my daughter and the app says "Your plan renews today". The web access says "Your plan renews on 19 February 2020" (tomorrow).

 

Why the difference?





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Hammerer
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  #2423272 18-Feb-2020 15:50
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Overall, the new user interface is a much more natural experience and it is a more complete feature set than the previous version. 😀

 

One obvious issue is that I still cannot see data, call minutes and text allowances on the main screen. I consider this to be the basic requirement for this app particularly as it was a feature in the earliest versions. It is galling that instead of displaying such basic and useful information, one third of the screen is now taken up with a movie ticket offer. 😒

 

I also got an error when accessing my broadband account: View detailed usage | View latest bill gets a 401 error unauthorized exception on api/v2/billingAccounts/retrieve/...


Quinny
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  #2423275 18-Feb-2020 16:00
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freitasm:

 

@PippaC I manage a prepay account (more like I pay it) for my daughter and the app says "Your plan renews today". The web access says "Your plan renews on 19 February 2020" (tomorrow).

 

Why the difference?

 

 

This may have been sorted. From the email " Overdue invoice dates was a day off so we got this resolved promptly "

 

 

 

 


PippaC

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  #2423276 18-Feb-2020 16:03
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freitasm:

 

@PippaC I manage a prepay account (more like I pay it) for my daughter and the app says "Your plan renews today". The web access says "Your plan renews on 19 February 2020" (tomorrow).

 

Why the difference?

 

 

 

 

Hi @freitasm - good call out, thanks! The actual renewal takes place around midnight, and we found that users during testing thought a reference of 'today' made sense. That being said, we don't want any inconsistency between the app and web displays, so we'll get the teams here to consider options and figure out what needs to change. Thanks again!


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