Vodafone still charging for caller ID with VoIP?

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ajw

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#2426032 23-Feb-2020 21:00

zyo: I'd say people who still need landline nowadays are the same people who are likely going to fall victims to phone scams. Caller ID will definitely help improve the situation.

I've got a VOIP line and definitely won't be falling victim to a phone scam.

floydbloke

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#2426134 24-Feb-2020 08:17

zyo: I'd say people who still need landline nowadays are the same people who are likely going to fall victims to phone scams. Caller ID will definitely help improve the situation.

Do you have some stats or evidence to back this up or is it just an unqualified opinion based on.....???????

(Yes we have a landline, it's also because it's the best bang for buck with best-mates. Wifey talks to rellies for hours on end, some on mobile some on fixed-line. No I've never fallen victim to a phone-scam.)

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

zyo

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#2426139 24-Feb-2020 08:26

floydbloke:
zyo: I'd say people who still need landline nowadays are the same people who are likely going to fall victims to phone scams. Caller ID will definitely help improve the situation.

Do you have some stats or evidence to back this up or is it just an unqualified opinion based on.....???????

(Yes we have a landline, it's also because it's the best bang for buck with best-mates. Wifey talks to rellies for hours on end, some on mobile some on fixed-line. No I've never fallen victim to a phone-scam.)

Huh? It's been several news reports.

https://i.stuff.co.nz/national/113898924/elderly-aucklanders-conned-out-of-hundreds-thousands-of-dollars-in-recent-spark-phone-scam

antoniosk

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#2426147 24-Feb-2020 09:15

I guess the real conversation here is about WHY caller ID isn’t standard on non mobile lines in NZ, and there is a highly expensive charge to have the service enabled - I think VF charges $4/month - which is now just so commonplace on mobile.

its certainly true that in ancient history, bulk enabling this on the older networks would have involved a financial calculation that a manager would have to sign off, and for more many there is no gold star in spending money and not bringing in extra revenue to offset the spend.

Bellsouth (in which Vodafone NZ is built) enabled bundled cli for mobile as a differentiator in the mid 90’s, and it really stuck out. I was at Telecom Mobile when the business case was made to enable it on the TASPs, and it was not a trivial sum. But they did it and now it’s just there.

its an absolute no brainer to enable it by default for all lines, but there would be a absolute requirement to give the base a opt-out on having their ID blocked before the feature is turned. The pr disaster if you don’t give people a chance to opt out would be enormous, and the fear mongering among the media would be both entertaining and horrifying to watch.

i like CLI and resent being charged, but equally I want the ability to block my number from being presented. Remember, we are discussing Displaying the number calling to the called party as standard.

Then there is the cross carrier calling, which means spark would have to do something similar for the real benefits to be felt.

of course, Voda could just choose to make it opt-in with a $0 monthly charge - I’d like that - but then the business case has to be written to switch off whatever revenue they are getting from charging now.

:-)

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ajw

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#2426153 24-Feb-2020 09:30

antoniosk:

I guess the real conversation here is about WHY caller ID isn’t standard on non mobile lines in NZ, and there is a highly expensive charge to have the service enabled - I think VF charges $4/month - which is now just so commonplace on mobile.

its certainly true that in ancient history, bulk enabling this on the older networks would have involved a financial calculation that a manager would have to sign off, and for more many there is no gold star in spending money and not bringing in extra revenue to offset the spend.

Bellsouth (in which Vodafone NZ is built) enabled bundled cli for mobile as a differentiator in the mid 90’s, and it really stuck out. I was at Telecom Mobile when the business case was made to enable it on the TASPs, and it was not a trivial sum. But they did it and now it’s just there.

its an absolute no brainer to enable it by default for all lines, but there would be a absolute requirement to give the base a opt-out on having their ID blocked before the feature is turned. The pr disaster if you don’t give people a chance to opt out would be enormous, and the fear mongering among the media would be both entertaining and horrifying to watch.

i like CLI and resent being charged, but equally I want the ability to block my number from being presented. Remember, we are discussing Displaying the number calling to the called party as standard.

Then there is the cross carrier calling, which means spark would have to do something similar for the real benefits to be felt.

of course, Voda could just choose to make it opt-in with a $0 monthly charge - I’d like that - but then the business case has to be written to switch off whatever revenue they are getting from charging now.

:-)

I note on my spark mobile I also get free call waiting and on 2 degrees and Kogan mobiles you get free unlimited voicemail access. On my Vfone VOIP line there is a code to input to withhold caller ID likewise I have withheld my mobile number.

http://help.vodafone.co.nz/app/answers/detail/a_id/26441/~/caller-id-for-voice-calling-over-broadband

nztim

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#2426154 24-Feb-2020 09:34

antoniosk:

I guess the real conversation here is about WHY caller ID isn’t standard on non mobile lines in NZ, and there is a highly expensive charge to have the service enabled - I think VF charges $4/month - which is now just so commonplace on mobile.

:-)

If you are rural there are lots of places where a copper landline is your only option, (think middle of the Hauraki Plains or Milford sound, or the back of Carterton) if you are connected to a NEAX 61K exchange there is no caller ID, the system is from 1983 and doesn't support it, if you are on a NEAX 61E which was installed in circa 1987 the system has is an Intelligent Network which requires additional cards to support these "smartphone" services hence the cost is additional.

Spark is ripping all the NEAX gear out by 2022 and which point all phone lines be VOIP (even if its a copper landline coming into your house which will be converted to SIP and the nearest entry point into the network) and all lines should be able to support smartphone services and they should be included in your monthly rental, if they charge extra the RSPs are just milking it.

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muppet

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#2426214 24-Feb-2020 11:28

Let's go through a simple example of how a business works:

Person A: We have this feature that people want.

Person B: Do you think if we charge for it, people will pay for it?

Person A: Yes, it's a very common thing people want, we can charge a couple of bucks for it.

Person B: Then let's charge for it!

This concludes my "How a business operates" example. I trust it was useful.

ajw

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#2426259 24-Feb-2020 11:47

muppet:

Let's go through a simple example of how a business works:

Person A: We have this feature that people want.

Person B: Do you think if we charge for it, people will pay for it?

Person A: Yes, it's a very common thing people want, we can charge a couple of bucks for it.

Person B: Then let's charge for it!

This concludes my "How a business operates" example. I trust it was useful.

But give it free on mobiles.

dt

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#2426265 24-Feb-2020 11:58

Yabanize:

Spark include it for free

so do 2degrees and Orcon (and others)

Nah Orcon the dirty dogs charge extra for it too

$5 for voip services and $4 for Voicemail, Caller ID, & Call Waiting.. so $9 all up

My original contract had it included but when I upgraded to gig it was an additional fee

nztim

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#2426272 24-Feb-2020 12:32

ajw:

muppet:

Let's go through a simple example of how a business works:

Person A: We have this feature that people want.

Person B: Do you think if we charge for it, people will pay for it?

Person A: Yes, it's a very common thing people want, we can charge a couple of bucks for it.

Person B: Then let's charge for it!

This concludes my "How a business operates" example. I trust it was useful.

But give it free on mobiles.

And should be included on VOIP lines too, Traditional NEAX lines I understand the charge

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

jackyleunght2002

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#2426276 24-Feb-2020 12:43

JasonParis: Thanks for the heads up. I wasn’t aware of this - but will pass it onto the team now for their review. Cheers JP

Hi @JasonParis, thank you for asking for your team to have a review on this. I have raised this question previously thru the forum here (I think). I am glad that it has brought up again by @Yabanize....

Thanks
Jacky

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