Deco X80-5G modem not connecting to 5G

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b0jang

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#2954842 15-Aug-2022 12:05

Linux:

@b0jang You just might need to move the modem to a better location in the house or up a bit higher

I've tried it outdoors on the deck, still won't pick up 5G.

Spyware:

Shift house or have an external antenna installed. I've had better 4G signal with modem in a steel box. You obviously aren't within 500 metres of tower.

Yeah, the 4G signal isn't that great. But the 5G one is more than adequate and I don't see why the modem fails to connect to 5G, unless there's some minimum quality threshold to be even allowed to connect to the 5G tower.

Linux

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#2954849 15-Aug-2022 12:29

If the 4G signal is not that great then 5G is going to be worse as it works on a higher frequency

b0jang

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#2954855 15-Aug-2022 12:48

Linux: If the 4G signal is not that great then 5G is going to be worse as it works on a higher frequency

Are they not separate towers?

Anyway, appreciate all the discussion around signal quality and the things I can do to improve it. VF have raised a case with some "technical experts" for me, just trying to get a resolution as fast as possible before the 30 days are up. We'll see how that goes.

b0jang

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#2962590 3-Sep-2022 15:14

Shout out to the VF network engineer that reached out and let me know about the towers in my area - I'm between a 4G and 5G tower so I guess it will pick whatever one looks good. New 5G tower that's planned for next year that should sort out that problem.

I hit up Spark and they told me they can't offer 4G broadband as there's too much contention for 4G already in my area, and 2degrees only offered a 300GB a month plan. I tried downgrading my plan at Vodafone to the 4G one to save some bucks but in order to do that they apparently needed a manager to approve refunds and told me to try another store. Bit of a joke.

I'll take the intermittent 5G as my fibre install is probably going to be a while anyway, and just eat the termination fee when it's up and running.

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#2962826 3-Sep-2022 18:34

What did the network engineer say in reference to installing an external directional antenna??

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

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#2962836 3-Sep-2022 19:08

Spyware:

What did the network engineer say in reference to installing an external directional antenna??

@b0jang 100% this will help

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