quickymart:

 

Given what happened at the store previously, I don't think going back to see them is going to get you any further ahead - just sounds like them (and the 0800 number) are happy to pass the buck onto each other without really doing much.

 

Keep an eye out for Maxine's private message, she should be able to assist.

 

While I agree with you, it was back on the way through and with the newfound information was worthwhile doing, as well as dealing with a completely different person at the store (the previous person had finished their shift).
I believe this other employee is going to be able to resolve the issue and is already handling it in a much better manner.

I appreciate Maxine reaching out and have also contacted her.