Vodafone mobile broadband problems [2010 03 16]

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone mobile broadband problems [2010 03 16]

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freitasm

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#307891 16-Mar-2010 16:48

PaulBrislen: Overwhelming customer demand is a good problem to have. Usually.

Absolutely. But can you please answer the questons?

VFNZPaulBrislen

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#307892 16-Mar-2010 16:49

No.

;-)

Paul Brislen
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Vodafone

http://forum.vodafone.co.nz

jeffreyh

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#307899 16-Mar-2010 17:04

ok,

But its a fault whichever way you dress it up right. Either the equipment was/is faulty and failed to release addresses as it should, or its a poor planning in that you didn't see it coming and plan accordingly, or perhaps you need the larger pool until you can find out why the equipment is failing to release unused addresses?

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#307905 16-Mar-2010 17:18

All of which we're doing. Anything that impacts on the customers is a "fault". We absolutely apologise and are working to get it fixed so customers never notice IP addresses ever again... all I'm doing here is trying to explain what happened and why.

cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

jeffreyh

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#307917 16-Mar-2010 17:53

HI,

Sure appreciate the reply

VFNZPaulBrislen

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#307940 16-Mar-2010 18:54

Hi all,

problem resolved.

Thanks for your patience.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

johnr

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#308143 17-Mar-2010 08:58

jeffreyh: ok,

But its a fault whichever way you dress it up right. Either the equipment was/is faulty and failed to release addresses as it should, or its a poor planning in that you didn't see it coming and plan accordingly, or perhaps you need the larger pool until you can find out why the equipment is failing to release unused addresses?

No equipment failed and IPs were released back into the IP pool when PDP context deactivation done.

Issue caused by unexpected huge Growth on the mobile network in the last few weeks and not enough IPs to allocate to users when PDP activation done resulting in error 619.

IP pool increased 50 percent late yesterday afternoon with another further increase in the coming weeks

Thanks John

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michaelmurfy

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#308205 17-Mar-2010 11:27

Just had some issues with a few customers in Blenheim - basically they are getting the error code 619 with trying to connect a On Account Vodem.

This is the first so far as I have heard of, since I was using my Vodem yesterday and actually getting some truly epic speeds.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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freitasm

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#308207 17-Mar-2010 11:29

Can you please post more information in case someone from Vodafone checks it out? What was the APN in use?

michaelmurfy

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#308211 17-Mar-2010 11:36

APN in use was vodafone.net.nz
A staff member from our store over there rung me, and explained "The customer has normally had no issues connecting until today, he's now getting error 619" - The salesperson didn't know what to do, he tried reinstalling the VMC Software, rebooting etc with no success. But then the other guy in store has had the same issue today as well with another customer, I explained it could well be Network Issues and to get the customers number so I can follow it up later.

johnr

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#308224 17-Mar-2010 12:01

michaelmurfy: APN in use was vodafone.net.nz
A staff member from our store over there rung me, and explained "The customer has normally had no issues connecting until today, he's now getting error 619" - The salesperson didn't know what to do, he tried reinstalling the VMC Software, rebooting etc with no success. But then the other guy in store has had the same issue today as well with another customer, I explained it could well be Network Issues and to get the customers number so I can follow it up later.

This is not related to yesterdays issue

pageweon

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#308233 17-Mar-2010 12:13

would that problem have affected a blackberry? guy the other day came in with a very strange connection error

this is where a signature goes

johnr

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#308242 17-Mar-2010 12:26

pageweon: would that problem have affected a blackberry? guy the other day came in with a very strange connection error

Yes for sure yesterday but issue is not on going today

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