[WXC/VFX] Internet Issue

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Dratsab

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#460273 18-Apr-2011 19:30

RedJungle: Thanks Maverick, so helpful to have updates posted here (it was the first place I looked) :)

+1

However, I've just got home and either the problems haven't been fully resolved or something's reoccurring. Imap appears to be throwing a wobbly so I can only view/send emails vie your webmail portal.

Wait - scratch that... it's just come to life and my emails have arrived :-)

Dratsab

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#460284 18-Apr-2011 19:58

No - scratch the previous scratch that. Imap keeps timing out, web sessions are getting a timeout error message as well. Keep getting booted out atfer about 30 or so seconds.

Dratsab

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#460291 18-Apr-2011 20:11

It seems Xnet email is totally dead now. According to their website, no problems, and there's no one on the help desk now. A bit frustrating!

kyhwana2

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#460294 18-Apr-2011 20:15

Dratsab: It seems Xnet email is totally dead now. According to their website, no problems, and there's no one on the help desk now. A bit frustrating!

Hmm, seems to be working for me?

AllenG

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#460300 18-Apr-2011 20:27

Still having email problems here in New Plymouth. Both POP email recieve and webmail are timing out.
POP access to my Gmail account is working fine.

Allen.

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kyhwana2

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#460309 18-Apr-2011 21:05

Oh, I don't use ISP email. ;)

maverick

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#460356 19-Apr-2011 06:05

Dratsab: It seems Xnet email is totally dead now. According to their website, no problems, and there's no one on the help desk now. A bit frustrating!

Shouldn't be any issues that we are are aware of now, I was using email fine all through last night with no concerns , we also were not getting any compliants through the helpdesk after the service was restored so possibly something else going on as I would expect any major issues to affect all custys.

Can you confirm if your still having issues Dratsab ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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maverick

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#460367 19-Apr-2011 08:08

Okay a bit of a retraction here, there were some leftover issues for a few custys last night with email not a lot and it was fixed last night, the support staff did not update the network status unfortunately ..

Dratsab / AllanG can you confirm all is okay for you now ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

AllenG

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#460638 19-Apr-2011 20:24

POP email and Webmail are working OK tonight (19/5)

Regards Allen.

insane

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#460731 20-Apr-2011 00:24

maverick:
bleetz: Those who use DVX are probably rather accustomed with the issues not being internal..... :)

Not funny or true so care to back that up or are you just trolling, I would say you will generally see that the DVX / VFX services are the most reliable VoIP offerings in the market, in this case DNS was the cause of issue for users that are using pan.wxnz.net.

I'll second this, we rely on DVX for our business and I can't really say its missed a beat over the last 3+ years. We have had direct peering with WxC for much of that time which would have shown up any issues if there were.

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