[WXC/VFX] Internet Issue

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maverick

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#81782 18-Apr-2011 15:26

Presently we have a hardware issue that was affecting some users for Internet and Mail this occurred at 14:05, whilst repairing the issue a problem has occurred at around 15:10 which has taken all ISP services offline, this includes DNS which will affect some VFX users as well,

We hope to have this resolved shortly and apologize for the inconvenience

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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#460172 18-Apr-2011 15:32

Thanks for the update, and thank you for putting a message on your 0800 number - very helpful.

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kyhwana2

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#460173 18-Apr-2011 15:35

Is that the reason for all the disconnects today? (DSL drops out, disconnects and reconnects after 30-60 seconds with a new IP)

maverick

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#460174 18-Apr-2011 15:36

kyhwana2: Is that the reason for all the disconnects today? (DSL drops out, disconnects and reconnects after 30-60 seconds with a new IP)

the issue started at 14:05 and is almost resolved, if you had some issues it would only have been between these times

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Zeon

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#460175 18-Apr-2011 15:36

Had MAJOR DVX problems this morning - thought it was us =p

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maverick

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#460176 18-Apr-2011 15:40

Zeon: Had MAJOR DVX problems this morning - thought it was us =p

There were no issues this morning Jonathan all should have been fine. what issues did you have ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

bleetz

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#460177 18-Apr-2011 15:42

Those who use DVX are probably rather accustomed with the issues not being internal..... :)

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ChrisNZL

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#460179 18-Apr-2011 15:45

Services are back for me. Yay.

Creator of Tallowmere. Working on Tallowmere 2.

maverick

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#460183 18-Apr-2011 15:56

bleetz: Those who use DVX are probably rather accustomed with the issues not being internal..... :)

Not funny or true so care to back that up or are you just trolling, I would say you will generally see that the DVX / VFX services are the most reliable VoIP offerings in the market, in this case DNS was the cause of issue for users that are using pan.wxnz.net.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

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#460185 18-Apr-2011 15:58

Issue's should have been fully resolved at around 15:30 onwards

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

kiwitrc

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#460190 18-Apr-2011 16:11

What is DVX? Tried to google but got a gay cruising site in Auckland. If it is indeed a gay cruising site then I dont need to know any more.

Edit, found it, SIP trunk service.

RedJungle

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#460203 18-Apr-2011 16:24

Thanks Maverick, so helpful to have updates posted here (it was the first place I looked) :)

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maverick

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#460210 18-Apr-2011 16:31

kiwitrc: What is DVX? Tried to google but got a gay cruising site in Auckland. If it is indeed a gay cruising site then I dont need to know any more.

Edit, found it, SIP trunk service.

definitely option 2

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

kiwitrc

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#460216 18-Apr-2011 16:36

maverick:
kiwitrc: What is DVX? Tried to google but got a gay cruising site in Auckland. If it is indeed a gay cruising site then I dont need to know any more.

Edit, found it, SIP trunk service.

definitely option 2

I guess the first one is a ZIP trunk service.

Zeon

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#460222 18-Apr-2011 16:46

maverick:
Zeon: Had MAJOR DVX problems this morning - thought it was us =p

There were no issues this morning Jonathan all should have been fine. what issues did you have ?

We are having problemsw tih our trunks suddenly dropping registration today. here is what I see in my log:

[2011-04-18 10:22:25] NOTICE[3850] chan_sip.c: -- Registration for '99510XXX@pan.wxnz.net' timed out, trying again (Attempt #6986)
[2011-04-18 10:22:26] NOTICE[3850] chan_sip.c: -- Registration for '42379XXX@pan.wxnz.net' timed out, trying again (Attempt #6986)
[2011-04-18 10:22:45] NOTICE[3850] chan_sip.c: -- Registration for '99510XXX@pan.wxnz.net' timed out, trying again (Attempt #6987)
[2011-04-18 10:22:46] NOTICE[3850] chan_sip.c: -- Registration for '42379XXX@pan.wxnz.net' timed out, trying again (Attempt #6987)
[2011-04-18 10:23:05] NOTICE[3850] chan_sip.c: -- Registration for '99510XXX@pan.wxnz.net' timed out, trying again (Attempt #6988)
[2011-04-18 10:23:06] NOTICE[3850] chan_sip.c: -- Registration for '42379XXX@pan.wxnz.net' timed out, trying again (Attempt #6988)
[2011-04-18 10:23:25] NOTICE[3850] chan_sip.c: -- Registration for '99510XXX@pan.wxnz.net' timed out, trying again (Attempt #6989)
[2011-04-18 10:23:26] NOTICE[3850] chan_sip.c: -- Registration for '42379XXX@pan.wxnz.net' timed out, trying again (Attempt #6989)

I'll restart Trixbox and it will work for about 20mins then the trunks lose registrations and "sip show peers" says "unreachable".

Speedtest 2019-10-14

maverick

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#460257 18-Apr-2011 18:26

Nothing that we are aware of with this did this just start this morning ?, drop me the details of your trunk, if you see this again drop me a pm straight away and I will see what is happening, it sounds like your not seeing the Okay messages

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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