[TelstraClear] Extremely slow unusual speeds

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Extremely slow unusual speeds

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156 posts

Master Geek

#476398 31-May-2011 20:54

freitasm: But have you tried a different router yet?

No i havnt, Havnt got the funds to buy one, and dont know where i could borrow one. I did try plugging modem straight into comp but it wouldnt work, didnt want to configure to work due to it being a mish to get back to using wireless.

webwat

2036 posts

Uber Geek

Trusted

#476489 31-May-2011 23:58

You havent posted modem stats yet. That means the stats on the ADSL status page in the routers internal configuration website, specifically the downstream datarate, attenuation and noise margin (or SNR) along with any other stats you find there at the time the problem is occuring.

You mentioned you have a router AND a modem, so do you still experience the same speed if you take off the router and just plug in a single computer directly to the modem? That could at least prove out your router. Its sometimes worth borrowing another modem if that's still suspect.

Time to find a new industry!

u13turbo

156 posts

Master Geek

#476536 1-Jun-2011 08:29

webwat: You havent posted modem stats yet. That means the stats on the ADSL status page in the routers internal configuration website, specifically the downstream datarate, attenuation and noise margin (or SNR) along with any other stats you find there at the time the problem is occuring.

You mentioned you have a router AND a modem, so do you still experience the same speed if you take off the router and just plug in a single computer directly to the modem? That could at least prove out your router. Its sometimes worth borrowing another modem if that's still suspect.

To get the stats do i go to 192.168.1.1 or something?

I tried just using modem, but it wouldnt work, i guess id have to change some settings, then i'd never get it too work with wireless again........

Jet32a

3 posts

Wannabe Geek

#480357 12-Jun-2011 17:05

I live not too far from Amberley, have the same issues you are having I have tried a different modem etc, spent some time on the phone with the help desk, the tech was looking at things from their end and agreed that it was painfully slow. They asked me to do speed tests at various times throughout the day which I have done and passed to them, I am awaiting the reply.

I like you are on what is meant to be full speed etc, this has been working very well for the last few months and has been very quick , however over the last month it has slowed up.

The quickest speed acheived was 6.32Mbps at 0730 am and the usual is less than 1Mbps most of the day and all night up untill about 10pm when it goes up to a staggering 1.5Mbps.

as mentioned I am awaiting their reply , not sure when that will be but will be calling them tomorrow, as its just annoying me now and I want it resolved.

Nick

u13turbo

156 posts

Master Geek

#480418 12-Jun-2011 20:12

Yeah that seems to be the prob, Every morning i have good speed, and then its slow all day and night. Im glad to find it not just at my end then, Could you please let me know what they say tomorrow if you get hold of them??

Cheers

Jet32a

3 posts

Wannabe Geek

#480426 12-Jun-2011 20:45

Certainly will,

u13turbo

156 posts

Master Geek

#482855 19-Jun-2011 17:57

Jet32a: Certainly will,

howd it go?

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Jet32a

3 posts

Wannabe Geek

#482997 20-Jun-2011 07:25

Well I did as asked and recorded the speeds at various times over a few days, sent the results to the help desk and have heard nothing. Called them on friday and to be honest the tech person was at a loss as to what to do.

Told to ring back today , which I will.

Last night the download speed was lucky to hit 200k which is about the worst its been.

I will keep you updated but I am not happy with the service and the help desk.

Nick

TelstraClear

566 posts

Ultimate Geek

Trusted

TelstraClear

#483127 20-Jun-2011 12:44

If anyone is having issues please email me online.marketing@teltraclear.co.nz with your account number and contact number and I'll can ask a specialist to look into this for you.

Thanks
Tim.

pando

235 posts

Master Geek

#485706 25-Jun-2011 11:06

I'm having terrible speeds this morning, taking 5mins to load pages, and i've tried 3 dns servers, all the same result.

50% of my sites visits are instantaneous, the others hang so don't think it's specific to a dns server.

ATM it's hanging trying to d/l from cdn.geekz1.com and another server gz relies on

1 2 * * * Request timed out.
3 10 ms 10 ms 8 ms lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]
4 18 ms 18 ms 18 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]
5 21 ms 21 ms 19 ms ggis-gige-v906.telstraclear.net [203.98.18.67]
6 20 ms 18 ms 19 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202.49]
7 20 ms 19 ms 21 ms ae2-10.tkcr4.global-gateway.net.nz [210.55.202.36]
8 20 ms 18 ms 25 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66.102]
9 19 ms 19 ms 19 ms xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
10 23 ms 20 ms 22 ms 60.234.20.46
11 * * * Request timed out.
12 21 ms 21 ms 22 ms cdn.geekz1.com [202.175.128.164]

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 * * * Request timed out.
3 12 ms 13 ms 12 ms lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]
4 * * * Request timed out.
5 19 ms 22 ms 26 ms ie1-g-0-0-0.telstraclear.net [203.98.50.1]
6 22 ms 23 ms 22 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
7 22 ms 21 ms 21 ms 203.167.233.10
8 146 ms 147 ms 147 ms unknown.net.reach.com [202.84.142.114]
9 162 ms 207 ms 200 ms i-1-1.tlot03.bi.reach.com [202.84.251.234]
10 145 ms 145 ms 146 ms 208.175.201.5
11 166 ms 167 ms 166 ms ge-11-1-1.lax20.ip4.tinet.net [173.241.130.101]
12 172 ms 169 ms 170 ms xe-1-2-0.sjc10.ip4.tinet.net [89.149.184.150]
13 168 ms 167 ms 167 ms demand-media-enom-gw.ip4.tinet.net [77.67.79.210]
14 153 ms 153 ms 154 ms demandmedia.net [69.64.152.193]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Speedtest is okay, although the download is not consistant

pando

235 posts

Master Geek

#485728 25-Jun-2011 12:16

back to normal now...weird

TangoNZ

117 posts

Master Geek

#487487 29-Jun-2011 16:43

So I've been having the same issue on a Telstra DSL connection, speed is fine weekday mornings, grinds to a halt in the evenings and weekends. Saw this thread and thought I'd email online.marketing@teltraclear.co.nz as mentioned in a previous post.

They followed up which was good and I've just gotten off the phone with them and they said that it is caused by conjestion on our local exchange (which is pretty much what I had expected). I can get download speeds of 650KB/s + but then in the evenings it can be as slow as 20KB/s off Telstra's own Christchurch speed test site. Its so bad that even my wife is complaining TradeMe sites take ages to load, and we can forget about using YouTube.

We're rural and only have ADSL1, and as I expected they have no plans to upgrade our exchange to ADSL2+ which I can live with as 650KB/s + is fine....but Telstra have just told me (from Telecom) that there is no plan to upgrade the exchange in any way, and basically that we're stuck with abysmal broadband. We never used to have problems and I can only assume its because more people down our road have signed up to broadband that it is now an issue.

Even though they're not upgrading our exchange to ADSL2+, surely they could solve the conjestion issue by adding more capacity to the exchange? Is it simply a backhaul issue from that exchange, or is it more complicated than that? I know our line to the exchange is fine.

I'm also guessing it would make no difference changing ISPs as they would all just be reselling the same connections?

Update: just finished typing this post and got another call from Telstra saying that Telecom is now aware of the lack of capacity on the exchange and that they are monitoring it and will be upgrading it at some stage, but it probably won't be happeneing any time soon...sigh. Guess I should get the neighbours to all complain too!